I have been served by the Canyon McDonald's for several years. One employee, stands out to me as an excellent server. That's Christian Valdez she is very responsible in getting the order correctly and giving good service to the customer. And she gives a nice smile doing it. Ronnie Upton read more

At the time of this review. This McDonald's is not open. Times they have posted on their door says drive thru would be open by 5:30am and lobby open by 6am. That is not the case here. So isn't that illegal? Made this at 6:30am read more

If I could give my experience at the Canyon McDonald's a negative rating I would. For one, the manager that walked past me smelled of weed, and the food quality was horrible. Overall staff was very un- professional, I would have been better driving anther 20 minutes and eaten in Amarillo. read more

Went through the Drive-Thru. They took our order after a long complicated time. We went to the first window. The lady couldn't seem to figure out what meal we had ordered, but she charged us. Then when we got to the second window, they told us to pull into a curbside parking spot. We sat there for 30min while everyone in front of us was getting their food. So my mom went up to one of the workers delivering food to a car and asked where our food was. He said our food wasn't checked in, which was confusing because we didn't order online. They finally brought out food, and all they did was give us a free pie... how does that make sense? A small pie for taking forever? Unbelievable. read more

Don't go to this location we went here orderd and we waited well over a hour and 45 minutes and still didn't turns out they gave it to someone else and when we got it the McGriddles had no cheese read more

Workers regularly close early including the drive through and if you online ordered they just ignore you in drive through until you leave and you have to refund your order read more

We tried to order at drive-thru today, but the menu screen only showed the order before us. I asked the woman on the speaker to help b/c we needed to see menu to order. She was very rude..."There's nothing I can do about it. Do you want to order or not?" "We need to see a menu." "Nothing I can do. Are you going to order?" Well, nope, not this time or anytime in the future! read more

I went to order a large coffee. And the coffee that they gave me didn't have flavor it tasted just like water. They don't serve the customer right. read more

McDonald's - Canyon tx , McDonald's - Burgers Near Me - Canyon, Texas

Great food! Great service! Aileen and Bahman made our late night McDonald's run very pleasant with their kindness, professionalism, and attentiveness. read more

I don't know what is going on with this location but I have waited well over 30 minutes for 2 drinks!!! Another lady has been waiting for over an hour and the manager refused to come talk to her. One person in the kitchen can be heard yelling about "stupid nuggets" and another yelled "I will walk out". This place needs an employee overhaul. This is ridiculous!!! Do not go to the location at 4402 Teckla in Amarillo. read more

Can I leave a negative review? I drove through and ordered their "Saucier" Big Mack. I was told I can only get the "Saucier" version if I ordered a DOUBLE Big Mack. So I did. I got it home and not only was it not saucier it had almost NO sauce on it!!!! I removed the top bun and the meat patties were completely dry! Completely dry! WHAT A RIP OFF read more

Food on tables and the floor. Trash stunk so bad because they were all full and weren't taken out. I'm not sure my burger was even cooked, I didn't eat it. read more

I have been to this McDonald's 4 times. 3/4 times I have been told to pull forward and then they make me wait 30 minutes for my food. The last time I went they were relatively quick but left out my sweet and sour sauce and gave me no napkins. Just go to Braum's. read more

The Amarillo McDonalds on Coulter and 34th was horrible. We are elderly and can not use the order machines. After about 15 minutes trying to get something to work, a lady came over to ask what was taking us so long we said we needed a senior coffee. "We don't do senior coffees at this mcD. '' No coffee is even made. She finally said she'd get us a coffee. Another man came in after us and asked for a coffee because it's not on the order screen only those creamed coffees. She told him the coffee machine is broken. Also another lady yelled "What mcD doesn't have coffee. '". Sticky floors, bathrooms in men's was over run with water on floor. Dangerous for sure. They were more interested in the drive up than inside. read more

This location is always out of something. The other morning it was breakfast burritos. Today, out of all soda. I had to wait for 35 minutes on my food in the mobile wait area. They were all full with people waiting. My order wasn't complex. Just a big mac combo, QP combo, and a kids meal. No drinks of course since they were out. I dont blame the employees, but there is an evident severe lack of leadership in that location. Hope it gets better. read more

Hair in my McMuffin. Sitting waiting on food while they are just holding it up front and not calling me.

Canyon - Food was good, staff was good. If you can't clean your tables due to short staff or whatever please at least leave cleaner out so a customer can. read more

Most of the time they're not horrible to deal with. But on the other hand, there's a lot of times they mess up over and over. The staff don't really listen to what you're saying, and don't much care. Today we went and they messed up a simple sweet tea with no ice 3 different times. And my deluxe crispy chicken sandwich just looks sad.. I love the manager here. But the staff is lazy and rude. read more

McDonald's - a person holding a sandwich in a box - Burgers Near Me - Canyon, Texas

Went to pick up dinner, wife had the hamburger separator paper in her quarter pounder and she bit into it, I ordered a chicken sandwhich add cheese, my chicken was old/burnt, and they forgot the cheese, but I was charged for it. Tried to call the restaurant and line goes directly to automated voicemail. read more

McDonald's - Patty separator paper, bit into it. - Burgers Near Me - Canyon, Texas

See all

Very unprofessional today. I've come to this McDonald's since 2012 when I was in college. Things have shifted. The employees there don't have any type of respect. They talk to you like you are a little kid. I see why they get paid less than minimum wage. The ice cream machine is always broken as well. I will not be coming back and I will make sure people start coming here. read more

Ordered 3 large coffees. When I get to the window, I had to ask them for a drink carrier even though they could clearly see I was alone. Then I asked him for a bunch of cream and sugar since I was sure my college kid didn't have any in his fridge. He gave me three of each!!! For three large coffees??? Seriously??? They are more expensive than most McDonald's I've been to and they are very stingy. Probably won't go back and definitely won't recommend. read more

I have not been to this McDonald yet when they have got my order correct. I have 4 kids and I understand that it can be confusing but it has gotten to the point of stupidity. I am always short an item or two. Please do something to correct this. I can be forgiving a time or two but this has been like 10. I am tired of going back and asking for what a I ordered. If you can't get it right I might drive to closest McDonalds and avoid this one. read more

We went to the one in canyon and they didn't get all our order and then we have to wait again... and then they tell us to move up and they will bring it to us... we wait and they never come out, we have to get off and ask for a drink and tell us they ran out of dr. pepper... read more

They keep messing up our oder over 5 times one of the girls at the window were so rude for no reason

Ordered a quarter pounder meal combo no problems then ordered a kids meal chicken nuggets and sprite. What we received no sprite, NO nuggets, 1/2 a bag of French fries and 2 toys. Kinda hard to eat toys. read more

She made mcflurrys but can't make cones because it's not working supposably.poor services and very unprofessional.

Bad service, make you wait for 2 sodas and fries,for more than 5 min.and Co e whit out the fries try to give us a sprite instead

Really need somebody from main office to contact me asap please I don't want to speak about this urgent issue online but it has to do with a situation that desperately needs to be brought to your attention. My name is Meagan 806-310-8464 read more

My grandparents and I have visited many McDonalds over the years. This one is by far the best one we have experienced! The employees were extremely nice and got our order out quickly and accurately. The restrooms were clean and fully stocked (tp and paper towels). If you're in the area, this is the place to stop if you're looking for fast food! read more

See all

Ordering from here is just a shit show, you'll mostly get nice people at the drive thru but anyone making the meals just doesn't know how to run a line, you either miss an item or just have to wait 30 minutes for a drink while they serve 7 other people behind you. They're so worried about times because they get in trouble if they can't get them right. I've just started telling them I'm good to stay here if they try to have me move forward for my food cause good luck getting out in under 20-30 minutes. They can't tell me to leave cause I stay in the line and almost always when I do that they actually get my 2 items right read more

Your manager at this store runs his workers ragged and has them filling out surveys that he will keep the coupon codes for himself. There's constant micromanaging, and no one is doing their own work. He'll allow one person to man three stations while other employees are criticizing the one person about their work or how they're not properly manning their own station. This store has really gone down hill. read more

I went to the Mcdonald's in Amarillo TX the one at 5620 w Amarillo Blvd. My husband and I got 2 bloody red quarter ponder with cheese. Unfortunately we didn't notice until last bite. I have pictures. We been super sick. I will never eat at another Mcdonald's again read more

McDonald's - One of the burgers - Burgers Near Me - Canyon, Texas

This is the worst McDonald's only because of the rude employees.the manager has no control whatsoever. My husband had to go back in due to food left out of our order. He made the comment that it always happens when we stop at this location. Only to be told "then maybe you dont need to stop here" the mgr asked the rude boy to apologize only to be told "hell no, I will not, fire me".. the mgr responded that he was a teenager and shrugged it off.. wow.. unbelievable.. great customer service skills!! And home training obviously... so sad read more

Extremely horrible customer service. I ordered a meal that had me wait out there for 30 minutes. Closing time came around they bring my food after they take care of everyone else. No acknowledgment or apology, when she did come out with my food I was missing my chicken nuggets and the double Big Mac was just a regular Big Mac. When I told her about it she said oh yeah we gave that away I think. She comes back out and says here's the nuggets but he says he did put the Big Mac in the bag. I said yes but I paid for a double Big Mac. And she went inside and all the workers were just laughing, she sends a different guy out and he basically just hands me the food and leaves. Very poor customer service read more

Always hit or miss. What's terrible now--due to COVID-19--is that if you place a mobile order and it's wrong, it's impossible to get it resolved without waiting forever in the drive-thru. The number you call does NOT give you an actual person to speak with. Do the owners actually care? read more

This restaurant service was really slow can you please fix it we been here for awhile and I really don't want to stop coming over here but please fix it read more

The absolute worst service I've every had. The cashier had nothing but attitude after my boss and I were simply trying to get food for a couple automotive shops open on t u is cold more. He spent 140 dollars on 25 sandwiches and was treated like he was doing something wrong. Terrible service from i 40 and western read more

Asked for fresh food the first time I went through the drive thru and didn't receive fresh food. I asked for the food to be exchanged with fresh food and the girl at the window told me to pull forward, slammed the window and walked off. I received the food again and the food wasn't fresh!! So this time I went in and asked for my money back and the manager wouldn't give me my money back!! The worst McDonalds i've been to. read more

Every time I go to the McDonalds on 45th and Teckla, I ask for a large Coke with lite ice. Every time I get it, but it's about an inch from the normal fill. read more

Awful, rude service everytime my family and I enter this McDonald's. From most recent events I ordered a s'mores pie, 89 cents. I looked at the clock 10:02 p.m. I didn't get to the window until 10:13 p.m. and I was the 4th car in line. I took the pie out as I was driving, took a bite, yuck! I looked at the tag (use by 6:30 p.m.) and it's now 10:15 p.m. I go in and say "I just drove thru" the manager Yanks the pie out of my hand, opens the door where all the other pies are PUTS THAT PIE BACK IN and hands me a different one that's has a sticker (use by 11:00 p.m.) and walks away never says a thing. Today I ordered the Big Breakfast with hot-cakes I get home and unload the bag. Cold pale yellow eggs, no hot-cakes the hashbrown looked 3days old and tasted the same! read more