Ordered my food and was asked to park at the pick up spots sat for over 20 mins and they completely forgot about my order.

He never brought my drive-through meal to my car I had to leave without my food and just the drink So you can improve the service by delivering the meal that I ordered read more

They suck so bad I came here for breakfast before work every morning for like 3 weeks and after realizing that EVERY SINGLE day, the service was slow, rude, and incompetent... I no longer go there. read more

I order the food on my phone then they give me the food in real life o.o rare mistakes 7.7

Been to this Mcdonalds multiple times and we never get our food on time. 2 reasons, Not ready or Wrong orders. The service here is awful, always acting so rude. That one dude is chill tho. Never will recommend this McDonalds read more

Apparently I'm in the minority here so far - in terms of customer experience. I came in for lunch this past week during a weekday. The restaurant was clean. I ordered a Filet of Fish sandwich, with extra cheese - and add lettuce and onion. It was made to order - came up quickly, and was hot and tasty! Service was good! #McDonalds read more

McDonald's - the inside of a fast food restaurant - Fast Food Near Me - Berryville, Virginia

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There are currently 5 of us waiting in the drive thru spots for food. They are so slow it's unreal. I was the 3rd car to line move to the waiting spots and have been here over 10minutes. Idk how long the other people have been waiting. DO NOT COME HERE!! read more

It's OK. My Big Mac was warm not hot and at the pickup window they forgot my ice cream and got it after I mentioned without a word. Also in this world of covid19 they served customers not wearing masks at the drive thru. There's a gravel lot I'd like to have used as all outdoor shooting spot but it an a lot of the area are posted no parking. read more

I would make this a zero star review if that was possible. Although it's a friendly staff, corporate needs to fix a few things that are unacceptable. Frappe only filled 75%, fries maybe 50% full and older and limper than an 90 year old man's equipment, double cheeseburger with just one pickle. Once we ordered 100 burgers for an event and six had no patties, just the buns. C'mon Macdonald's, you can do better than this! At least give us what we are paying for! read more

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they always get orders wrong. between incorrect sandwiches and straight up leaving the quarter pounder patty out of the sandwich named "quarter pounder" this place is a sad joke. would rather drive 30 minutes than settle for these screwups read more

The other reviews are WILD. This McDonald's is soooooo good. They mess up like every once in awhile but who doesn't ? Xoxo I love u McDonald's read more

Such a great deal getting a large vs medium. I don't know what I'm going to do with all the extra air in the cup. read more

McDonald's - So glad I ordered the large. - Fast Food Near Me - Berryville, Virginia

Slowest McDonalds I've ever been to. Had a full staff but had nearly all 6 waiting spots filled for nearly half an hour. Ridiculous.

Just sad that's all i can say. Don't worry about making chicken sandwiches worry about making a decent burger. read more

McDonald's - Chicken, Bacon, ranch and pickles sandwich? But didn't get pickles lol. AND A SQUIRT OF RANCH AND ONE SAD PIECE OF BACON!!! - Fast Food Near Me - Berryville, Virginia

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Employees are by far the stupidest people on the planet. Made an online order in which I paid with Apple Pay on the app and the employee refused to give us our food because she didn't believe we payed even after we showed her the literal code on the app and even where it said we payed with Apple Pay. We even showed her the bank transaction which showed the exact time because the app doesn't charge you until you actually arrive. She then accused us of lying and called her manager right in front of us who didn't answer but then proceeded to say that we were holding up the line and to get out of the line and how she couldn't help us. Got out of line and parked to go inside to deal with this only for all the doors to be locked at 3pm. Now the store won't answer our calls days later and we still haven't gotten a refund or food. Will be doing a charge back with my bank. Never go here. read more

After an exchange with the manager, when they made a mistake with the order; the manager himself had the audacity to accuse my husband of being a racist, and said he was complaining because of his ethnicity!!! Wow! I guess the customer is not always right, and is not allowed to complain about poor customer service and mistakes on their paid orders. Just wow! If I could give zero stars I would. We were very good customers, and frequently use that establishment. Not anymore until corporate steps in or this man is fired! How dare he say such things. I am appalled. I have encouraged neighbors, friends, peers, and family members to stop supporting that establishment moving forward. read more

They say that their dining room opens at 5:30am, yet they still aren't open at 7:20am. They also have a sign up on 7 but they aren't actually at the exit, they are halfway into town. read more

Poor service and dirty conditions, especially for a brand new location. Took 8 minutes to receive a dine-in order of scrambled eggs and an iced tea, and I had to ask for my cup, when they weren't busy at all. Nearly every table on the dining room was dirty and no one was out to clean them. Scrambled eggs were okay, but the customer experience was pretty bad. read more

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The grub at McDonald's was dead on, mate! Proper bussing af, quick as a wink. And them fries, not a hint of grease - proper dry and tasty, they were. Spot on, innit? read more

UPDATE: I have spoken with the office manager for the owner for this location. She said how they acted and responded is not what they are supposed to do. I'm increasing the rating because of the kind office manager and how quickly they are reacting to the issues raised. Based on our conversation, I'm confident the owner will address these issues to avoid other customers having the same experience we did. Wouldn't even let a 4 year old use the bathroom which resulted in her having an accident. Incredibly rude manager yelled at us "the bathrooms are closed to the public". No signs anywhere indicating the bathrooms were closed. We will NEVER go to this McDonalds again and will be telling everyone about our terrible experience. Manager needs a new job if she can't even communicate with customers without screaming. We took and will be taking our business elsewhere. Will be contacting the owners and corporate as well. Not sure how you can safely serve food in the store but not even allow customers to wash their hands! read more

As someone who has worked in food service for multiple years, this is a horribly ran business. If your business opens at 5:30, you need to be ready by 5:30. That's the entire point of coming in early so you're able to take orders at your open time. Sat there in the drive through for 15 minutes all for someone else to come up to me and tell me the manager didn't plan on accepting orders until 6. Complete BS and shows just how lazy management is at this store. read more

Bad service!!, no one uses gloves! Had to go many times to get my items because they kept forgetting read more

S-low service U-nder cooked food C-old fries K-aput franchise S-ucks read more

There stupid how you forget to put food in the bag all the Time and you want 15 a hour plz what a jok read more

MCD is the most popular burger restaurant in America and yet they messed up my burger order. I think onions should be ordered not unordered which is part of the problem. Then all four of drinks were regular coke. Ordered Sprite, Diet Coke, and Coke. Chicken nuggets were cold. But hey the McFlury was excellent! read more

I understand when people don't want to make your meal 10-15 minutes before they close, but Chelsea refused to make any food almost an hour before they were supposed to close. I knocked on the door and she opened it and told me and another customer that she didn't have time to make our food because she was "the only one in the store", as another employee sat at a table eating. I don't expect much from fast food. But this was ridiculous. read more

Ordered a double cheeseburger meal which came pretty quickly no complaints there. The staff was was pleasant. The burger was cold with 2 slices of cold cheese hanging out of the bun as well as the burger. The fries were cold and very small bits and pieces at best. The sweet tea has an after taste. We travel through this area quite frequently but will be sure to skip this McDonalds. read more

Nice, new, and clean but, don't ever count on them being open on time. Recommend ignore the 5:30 open hours posted,wait until after 6:00am. This is a labor/management problem which is occurring at a high number of McD's. As for the food...it's McDonalds. Business action recommendation: don't turn on drive through sign or front lights until you're ready to serve. Help your commuter customers out. read more

Still trying to understand why this McDonald's has a 29 cent surcharge for their sweet tea. Not one other McDonald's I have visited charges $1.29 for the sweet tea. Every other one charges $1.00. Can anyone else answer this? The girl serving at window 2 had absolutely no idea. read more

This is a fine McDonald's. Berryville is full of old money entitled misfits. Disregard the local reviews

This McDonald's continues to mess up special orders by ignoring them. Ordered a qtr-pounder with only catsup/mustard, it was correctly marked on the board and receipt. Get home and they screwed it up. Sad thing is that there are some good employees here. read more

These people don't get paid enough to care about your bad reviews or your mean words. All your words do is make you look bad. These people do their best to serve you for very little in return. I applaud all they do. They're always nothing but nice to me. It's still a fairly new location, give time time to get acclimated. It's funny how people are so quick to leave bad reviews, but will never take time out of their day to leave positive words. If you don't have anything nice to say, don't say it at all. read more

Everything at this location is undercooked. Always. I've made mention of it to them, I've made mention of it to Corporate, and still, months later, everything is served undercooked. Anything fried tastes like the oil was about 50º too cool for what it should be. Just. Meh. read more

I was extremely disappointed with the guy at the drive thru's attitude he was extremely rude and when we got our food, my little brothers burger in his happy meal was smooshed and already unwrapped. We even found a finger nail in my chicken sandwich over all I'm extremely unsatisfied. read more

SO disappointing, be prepared to wait 15+ minutes in the drive threw. Went in a couple weeks ago and saw a high school kid making hash browns and using his bare hands to put them in the wrapper. A customer called him out (even if we didn't have Covid that's still disgusting). The kid still didn't put gloves on. Then mixed some sandwiches up and proceeded to open every single one to check. Service SUCKS read more

They don't charge the price of specials as advertised on the drive up menu board, so you get charged the regular full price. I've experienced this many times at this McDonald's in Berryville. The two for $2, buy one get one for $1, $1 iced tea, etc. You see it on the menu board and order it, then the board shows up full prices. Some things can be changed if you challenge them at the window, and they have to bring in a manager to override the prices, but they didn't on the last sweet tea I bought. read more

Extremely rude and short at the window and while ordering. Did not say the total, which window to pull up to, or how much change they were giving back. They forgot our sauce, and all our food was cold. Will not be returning to this location... read more