This location was remodeled since I was last in Memphis, made a big difference. It's much more open and seating is more organized for groups/families. The one problem that was evident throughout was the lack of cleanliness... The bathroom sink looked as if someone had just come in from rebuilding a diesel engine, the towel dispensers barely worked, and the floors were just filthy... Even the area where people stood in line to order was dingy and filthy, like it hadn't been mopped in quite awhile. We had to actually get a bundle of napkins and wet them with water to clean off the table before we sat down. Looking around, almost every unoccupied table looked like it needed to be wiped down. The trash was overflowing and starting to stink as well. It's McD's, it's busy, but there's no excuse for the dirty floors/tables with a full staff. read more

Time and time again, I order delivery from this store and I get incorrect items or things are missing. Last visit on 09/8 I was missing the Sandwich with my meal, This time as I just received my delivery tonight, I'm literally missing the whole meal. I got my Drinks and the extra chicken sandwich with the order It is always an issue with this restaurant. And instead of contacting me or letting my delivery driver know they may be out of something (like any normal food place), they just sub it without asking when I could just have the order canceled. Not to mention, they don't even have the whole menu listed on delivery apps for this location like the other McDonald locations around it. I Do not recommend this location whatsoever. read more

McDonald's - Supposed to be Two Chicken Sandwiches and a Large Fry. - Burgers Near Me - Bartlett, Tennessee

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If I could give 0 stars, I would. This McDonalds doesn't serve anything hot, so don't expect any cheese to be melted on anything. Fries are soggy, of course. No dipping sauce for nuggets, unless you go back into the store and wait forever to get someone to help you. read more

I received a coupon for a free ice cream. However, when I got there, I was told there is no ice cream at the moment. I may update this review with a better score if my experience is better next time. read more

My son is always happy with the McDonald's happy meal and then if they have that 20 nuggets with two medium fries, my son, this is going to think that he likes so we try to make it something where he can get his quick and it's convenient he likes the chicken nuggets and he likes to Fry's. The service is pretty fair. I use the mobile app to have expedite the service which helps I've never done inside but all of the cashiers that I've come in contact with have been friendly have been efficient and they get the job done and that's what's important, right read more

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The will pull you to a spot just to wait on 1 meal. They won't even tell you why ‍ This place sucks read more

McDonald's - Didnt fill up drink - Burgers Near Me - Bartlett, Tennessee

We were looking for a late quick dinner. This was a VERY poor choice. We got in the drive thru line about 8:25 pm. The line moves just enough to give us hope. It was 9:05 before we got our food. At least 35 minutes in the drive thru line. I asked the man ( his shirt made me think manager ) why they were SO slow. He said people were about to go home, end of shift. So they start slowing down over a half hour before end ? Next time we will go else where. We called the number, got a voicemail. read more

McDonald's - Owner's number - Burgers Near Me - Bartlett, Tennessee

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The people their don't care and are just rude and snappy and have an attitude towards you and the food quality has been going down hill I definitely wouldn't recommend going to this McDonalds and I definitely won't be going back to this one read more

Woman in the cash out window was rude AS HELL .Why come to work so pissy? Didn't even have to say anything it was straight rudeness from the jump.2:35pm may 7th 2025 I'm a fast food manager myself and never in my life experienced customer service like this ! read more

a week ago NEW Tremendously downhill. Been visiting since 2012 when I moved here in 9th grade. The service and ticket times are truly amazing in an unbelievable way. 25 minutes for a single 3-pack of cookies. 40 minutes for the lady next to me with an order for herself alone. Only one kiosk screen working. Eye contact multiple times with customers waiting to order with no acknowledgment as simple as a "we'll be right with you." or a "please utilize the kiosk.". Truly embarrassing. If this is a franchise, i'd be curious on how much revenue I am losing with this poorly coordinated staff. read more

2/28/25 approximately 1:00am. I was in line in excess of 15 minutes but that's not the problem. I expected that. I ordered 2 double cheeseburgers ($3.89 + $1.00 = $4.89) and a medium fry $3.29. $4.89 + $3.29 = $8.18. Tax $8.18 x 0.0975% = $0.80. $8.18 + $0.80 = $8.98. I was charged $9.95. When I got home I discovered that I was served the regular cheeseburger not the double. And there were no napkins. The fries were good though. Hot and salty. read more

I now drive out of my way to go to ANY McDonald's BUT THIS ONE. The staff here is beyond incompetent and the management and ownership do not care. I have rarely ever received a correct order here. They can't even count high enough to put 20 nuggets in a box. I've ordered a bottle of chocolate milk and got some sort of McCafe drink instead. If you order multiples of any item (like two large fries), you'll only get one. I don't expect much from McDonald's, but I do expect them to at least know the difference between a cheeseburger and a Big Mac. It's really just sad how royally these people screw everything up. It would bring me joy to see the Jeffer's family lose their franchise over their mismanagement of their restaurant. read more

Poor service employee at FOH told me to order at the kiosk and both kiosks i went to were broken and had to go to the front anyway and employee took others orders at the register felt like i was singled out. read more

Have started using the app this year and my wait is never long. The service was good and the food - well any location is the same, so if you like it, it's good read more

Takes forever! Terrible service. You know if they ask you to pull up into a spot it's going to be at least 15 minutes. Ridiculous

It was absolutely AWFUL. They didn't know what they were doing, kept messing up our order, was yelling at other workers, and kept giving us the wrong meals. I recommend you go to any other place but this one. read more

Typical of the drive thru, my egg sausage biscuit came with old dried out egg probably made yesterday. They count on you being to busy to bring it back. read more

McDonald's - Stale egg sausage biscuit - Burgers Near Me - Bartlett, Tennessee

People having waiting minutes to hours for one order. It is criminal how they're doing this business. Some of these employees aren't even giving people their receipts. Or knowing what someone ordered. I will not recommend this place to anybody read more

McDonald's - People are waiting so long for there dang order including me this is criminal - Burgers Near Me - Bartlett, Tennessee

door dashed it at 12:30 am didn't arrive till 2:50 all that i ordered was three drinks and two chicken sandwiches the drinks where watered down and food was cold door dashers kept canceling the order will not be EVER getting food from this location ever again read more

McDonald's Bartlett (Stage Rd) sucks!!!! Drive-thru a mess and slow!! They are very unorganized when it comes to taking orders in the drive-thru!! They need to take a class from Chick-fil-A!! I stop eating at this location but my husband wanted to stop and get him something to eat Why have two intercom but only taking order from one ....... we literally had to wait after they took three orders before they came to our intercom to take order We left and travel to another location (my favorite) to get something to eat.....No problem/ Fast drive thru with a line/ Hot food w/ a smile and professionalism........... Getmantown Pkwy/Hwy 64 great job!!! read more

Extremely long waits. 20 minutes or more. Very Rude woman who is supposedly a manager but can't manage her own employees well enough to run the store efficiently. Do not go to this location if you want anything more than 1 star service. read more

Wished i could give 0 stars for this location. But its just absolutely awful. I already know and understand to have low expectations for mcdonalds... but this location just keeps getting worse. Past 2 times I have been there they have had me pull to the "pickup spots" and have been forgotten. 1 time waiting over 40mins. 2nd time 20 and was the inly vehicle in the drive through. We usually choose McDonalds bc my family needs something quick. Its sad to go through and wait longer than what it would take to cook at home. Orders are 9/10 times wrong so that requires more time and more work for everyone. read more

Ordered food on the app, arrived within 10 minutes, and checked credit in on the app. Waited 30 minutes, then drove thru the drive thru. I was told I didn't have an order in the system. I left, only to find I was charged for the meal. Really shitty service. They don't deserve a single star. read more

Went in for some McRib value meals on11/25/23,left and when arrived home. One box contained one side of bun with a little barbecue sauce on it. Called up manager answered,hung up on me. Went up to get it replaced,little project bunny with earring accused me of eating the sandwich. Really fucked up managment of this Stage road Bartlett location. Retards! read more

This is. A perfect business because the food is made fast and this business is always open

Horrible. Just horrible. They got our orders mixed up and we had to prove we had paid. They tried giving us an online order. I got my wrong drink wrong. Tried giving us a random drink and on top of that, No napkins or sauce. read more

If I could put negative stars I would. Sit in the DT for an hour for a happy meal. This general management has to do better. There's no sense of urgency or apology from the staff. You're literally assembling precooked food. It's atrocious that this is what we have in Bartlett for a McDonald's. read more

Worst location EVER. I wish I could give zero stars. Order is always wrong, staff either unfriendly or don't speak to you at all, be prepared to wait over 30 minutes in line to order and get your food...the only reason they stay in business is because it's the only location in Bartlett. read more

I see why the rating is what it is. I tried to give it no stars. Covid has taken a toll on what was good customer service. These youngsters they have working at this McDonalds are awful from the order taker, from the drive thru window and from the one that brings your food out. They messed up my order and acted as though it was my fault. With service or lack of, they demonstrated tonight, I asked for a refund because I didn't trust them correcting my order. It's obvious that they are desperate and hiring anything. read more

This McDonald's is good for one thing and one thing only a hour wait time in the drive through or pretty much any way u order from this abomination of a fast food restaurant. read more

Bro I just sat and watched 4 cars passed me while me and this other guy sat at the other drive through whoever owns this need to either sell it or get things in order this McDonald's has sucked for 5+ years read more

Getting the food you ordered is not going to happen here. They send you to a parking spot after you pay and twenty to thirty minutes later they come out with a bag asking all the cars is this your order. Truly a cluster at this McDonalds read more

These people can suck my behind. I got 20 nuggets, what the hell am I going to do with 2 sauces. And that old lady gets on my nerves. read more

Ordered on Eats and they could not have failed at the order any worse, Every Item was wrong or missing. Missing shake, missing coke. Missing fries. OrderedNo mayo got Extra mayo, no dips for nuggets, no bacon on bacon cheeseburger. These people are absolutely pathetic, im not even trying to be rude, they are the actual legitimate definition of pathetic. read more

I visited during my lunch hour and the service in druve-thru was great. The persona taking my order was courteous as well as the person who gave me my food. The food was hot and freshly prepared and overall great service. read more

There DoorDash service is bad , left our sauces and my hot N spicy . We contacted the DoorDasher and she told us " she can't do anything about it & if she could then she wouldn't help us . read more

I have been in this line 20 minutes waiting to order I have been at the window the entire time trying to get a sweet tea and that's it they won't take anyone's order I have seen plenty of people drive off because the line isn't moving and they are ignoring the customers this is unacceptable read more

Super unfriendly, ketchup completely out in the lobby, and my wife's mcchicken was pink and completely undercooked. Awful location

Drive through is usually pretty quick. The accuracy of your order usually isn't. I have to go back into the store at least half of the times I go through the drive through. But at least I don't have to wait very long to get my usually incorrect food. read more

Slow service with a bad attitude indifferent no sense of urgency and often orders incorrect read more

McDonald's - Been in drive through 20 min slow service trashy parking lot and drive area - Burgers Near Me - Bartlett, Tennessee