Place a curbside order for a shareable meal on a Wednesday night. Receive notification on my way to the restaurant that my order was ready. Pulled into the curbside pick up line and entered my number and proceeded to have to wait for over 10 minutes for my food to be walked out to my car for me while multiple people were served through the drive-through window. I am not sure if there is a staffing issue at this location or what. The food was hot and the ice cream machine was not broken! read more

Customer service is horrible! Dirty tables , when I asked for help I got a nasty attitude, I asked the employee why were they no napkins or utensils in the place , her answer was " I didn't build this place" read more

McDonald's - Employee with nasty attitude - Fast Food Near Me - Arlington, Tennessee

Passed through Arlington, Ordered a #9 (two cheeseburger meal) with a large Coke. Arrived home with French fries in a bag. literally forgot the meal. Highly recommend passing by rather than stopping at this location. read more

Reviewing a McDonald's doesn't do any good. Most people who eat at places like this frequently don't care about their health. This McDonald's does seem to care about your health. They're so slow at their jobs it encourages you to bail out of the drivethru and go home to eat something healthy. read more

Service time is completely unacceptable - it's slow motion in here. I've never been to a McDonalds it takes 30 min to get 3 meal deals. Close this location - it's an embarrassment to the brand. Although it seems par to a lot of places in Memphis. . read more

No pickles, add bacon. How hard is that? I got charged for the bacon which I didn't get but did get pickles. Tell you what, start docking your burger chefs the cost of the thrown away burger PLUS make them pay for the gas I would have to spend to go back. They might start reading the ticket then. read more

McDonald's - That little red thing is supposed to be a tomato. - Fast Food Near Me - Arlington, Tennessee

Sadly, this location is just as bad as it used to be under old ownership. Whatever you order, be prepared for it to be missing items every single time. The only thing preventing one star is the awesome lady who works the drive thru window. read more

This is the 5th time that I had very bad customer service at this McDonald's in Arlington Tn on highway 70 by the same KS#13. Her name is Geneva. She rolls her eyes and act like she doesn't want to take an order. I've spoken to the manager today about this and I've told others workers about the problem. Something needs to be done about her rotten attitude. Very soon. read more

new review. yes i am the guy that got a single hamburger when i ordered a mcdouble well guess what tonight they actually gave me a mcdouble

Great job !!! Fast service. Hot food. Long line went fast like chick fillet.

Sign in the door says the dining room is open until 11pm. Well it was closed at 8pm. Supposed to be open 24/7. We pulled up to the drive thru box at 11pm on our return trip and they said they were closed after having taken the order of the truck in front of us. I'm glad we don't live around here. read more

I want to start by saying my order is generally always correct. Now I've never been skipped over in a drive through line but today I was sitting there while 2 people who got there after me got their orders taken, all the while I'm saying hello into the speaker trying to get someone's attention. They both pulled up after me and both ordered while I was just sitting there. Finally they took my order after I had to alert them. Not a great experience with them today. Please pay attention to drive through order! read more

Great service every time, food always hot & orders correct. The family that owns this location cares about quality of service & it shows

They cannot get a single thing straight! I literally repeated my order to the guy with short dreads at the second window, he repeats yes, AND I STILL GET HOME MISSING TWO BURGERS! Then I call and little miss priss wants to say he tried to catch me? Oh? Did he? Did I try and speed off WHILE REPEATING THE ORDER TO HIM AFTER I GRABBED THE BAG???? Seriously? Catch me? YOU ARE OUT OF YOUR MIND! Nothing has changed! I shouldn't have to TRIPLE check on my order before I leave!! Wtf?!?! read more

AAAAARRRRRGGGGHHHHH!!!!!!!! Sat at the drive thru window saying hello for 5 minutes. Decided to drive forward. Male opened the window and I asked are you open. Said I was about to shut the system down but what did you want.(It's 12:40 a.m. but they're open 24 hours) I ordered and he took my money and slammed the glass. After I just sat there he beckoned through the window for me to drive forward. He handed me my food at the next window and slammed the glass and walked off. Thanks for doing me a favor and taking my order and my money and allowing me the privilege of eating McDonald's after my 12 hour shift and passing 4 other McDonald's to get to the one in Arlington where I live. I hope the new Wendy's has more to offer than this inconsistent, poorly managed establishment. read more

I will not recommend again I stayed at the speaker for like 13 minutes just for them to tell me there system was down then I went back around in all of a sudden there system was back up n there attitude was very disrespectful read more

I was hungry for a Mcdonald's after being in isolation for 7 days. I went to the Drive through in Arlington at about 7:12 PM. Sixth car in line..40 minutes later picking up an order of a Fish Sandwich and a Big Mac. Full disclosure a medium coke also. Pulled out starving and tor into the Fish Sandwich. It was toasted and crunchy {wonder how long that took under a heat lamp). That's why I diversified with the Big Mac I got lucky and it was good. Even a broken clock is right twice a day. So I wrote this tune for the Jeff Jeffers Family owners of this location). Goes to the tune of McDonald's theme give yourself a break today. "give yourself a break today, so throw up and crawl away from Mcdonald's..... Jeffers Mcdonals almost 2 million meals served and almost 1 million eaten! read more

Came to get the McRib... they aren't selling anymore but yet have a huge sign saying order it. Can you please get this taken down as it's false advertisement. Ordered something else that which is cold fries are old and have no salt. Can any McDonald's get it together?? This has nothing to do with being short staffed or covid, it's proper procedure on selling the products read more

This is a very nice new McDonald's. I'm so glad they built this new location because the other one in the gas station down the road was not a nice McDonald's. This one has all the new technology that McDonald's is starting to go with. There are touch screens at the tables with fun games for kids and families to play. There are touchscreen kiosks to order your food if you do not want to go up to the counter and order with an employee. they also have parking spots set up for the new mobile order as well. The drive-through is open 24 hours! The building looks nice and the landscaping is nice they did a nice job with this location. The only downfall is that it is difficult to pull in and out of this location off of Highway 64. I think they should reopen the back roads they used during construction time to offer another entrance off of Canada Road. read more

See all

My first visit here. French Fries without seasoning is like eating paper. At least the rest of order was ok. Ordered Hamburger without cheese. Condiments lacking, no lettuce read more

Staff is usually rude, witnessed several fights between staff and guest. Order is almost always wrong, and staff gets upset and argumentative when you tell them it's wrong. Have left several messages to owner ship with no response. Won't go back. read more

Came here today for a quick lunch. Big mistake. First the sign said out of fresh beef... ok I should have ran, right? Ordered 4 cheeseburgers 2 happy meals and 2 fries. The burger had finger prints on it in ketchup, not glove prints actual fingerprints with the ridges and all. Second I found a black hair in the fries. The girls need to wear hair nets, period. I also watched an employee drink from her cup with her straw touching right by her mouth and wiping the excess off with her fingers. Then she proceeded to touch my food with bare hands. Please management make changes! read more

Wish I could leave a 0 star rating. The absolute worst customer service. The girl at the window was EXTREMELY rude and had an attitude and tried to finish my order for me basically. Then had an even uglier tone when I told her I wasn't finished. Canceled my order because I'd hate for her to do her job. And this is not the only time. Every time I've been y'all have the worst staff in Arlington. Definitely won't be back after today. read more

This place is ridiculous. I have never made an order that they have not managed to mess up. Even managed to mess up and leave out things on a Mobile Order. You can't even black the cashier for "not hearing you"! You read, you look at a picture, you make that picture! To top it off, they look at you like you're the idiot when you call them out on it. NEVER AGAIN read more

Worst place ever. DO us all a favor and close this dump down. Rude, always out of main courses, insane! Close! Can't wait for other places to open and shit it down. read more

My roommate placed an order on her phone on the McDonalds app - and I went to go pick it up (without her). Turns out that the app uses the GPS on the phone to determine when to place it. The app also gives an order #. On another screen, it says to reference a specific order number (which includes the first digits of the order number, plus more digits) in case you get there and it's not ready. My roommate explained all of this and they had NO IDEA what to do and just made a mess of the whole situation - and get this - it was a MANAGER!!!! It seems that McDonald's needs to train their employees on their own technology. This is the 3rd time we've had issues at this particular location. Needless to say, we ate at Sonic instead. read more

0 stars if I could. I just called this location to see what their hours were on NYE and the man who answered who said, and I quote "Man why do I get this question every fucking night" and didn't say anything afterwards so I asked if they were open and he proceeded to tell me "Yes, we are open" with so much attitude. Will not be going to the Arlington location any longer. Wish the employees had better customer service training. read more

So we had to go to Arlington during that awful ice and snow we had this past week. Most places were closed because the roads were so bad, but this McDonald's was open. They should have closed, too. Let me preface by saying I did my time at McDonald's in high school and college, and know their general philosophy well. I also know some days can be horrible for fast-food workers. People get rude. You get tired when somebody doesn't come in to work and you work doubles. It's not very stimulating work. I totally get it and usually offer an extra ounce of kindness because I've been in their shoes. We go to the drive-thru at 4:17 pm and order a kids meal and 2 teas. They said they were only taking cash that day, which was fine. There was something wrong with the timing of when the order-taker punched in the order and when it showed up on the screen for us to see. She was VERY impatient and kept asking if the order was right. We told her we couldn't see it, but she would have none of that. She wouldn't repeat it and we couldn't see it on the screen, so we were both frustrated. Maybe the cold messed up the computers or something. Not my problem as the customer. Pull up and pay. She just puts her hand out for the money. No greeting. No eye contact. Nothing but a hand. After several minutes, a man in a plaid shirt comes to the window and asks us a question. This made it obvious that they were running on a skeleton crew and had pulled in some people to help them. They should have been closed. So we wait for our order, which was fine since they were obviously short-handed. I thought they were making nuggets or new fries, but the man came back and said they were making tea. OK. So we waited. Then the woman comes back and shoves the teas at us. She growled at us and rolled her eyes when I asked for a packet of sweetener. My husband tried to be pleasant and smile, but she didn't even acknowledge him. Not a thank you or anything. She had already turned away when we asked for ketchup for the fries. The nuggets and fries were cold by the time we got them. Her rudeness was not because they were busy. We were the only ones there. She just didn't want to be at work that day. And I can't blame her. It was a nasty day out and she was probably doing the work of 2 or 3 people. But you know what? If you can't be pleasant to the people who make your job necessary, don't work the job. Close the restaurant until you can have the staff to do the work properly. read more

24-hour Drive thru isn't really a thing, you spend 30 minutes waiting for someone to take your order and they never do. You go around the store and the lady is trying to hide. We horned and a lady called Kia comes around and tells us that the McDonald's is closed. read more

Having a large order with no notice, I expected to have to wait. Instead, my order was processed very quickly and I barely had time to put the car in park before it was ready. Great customer service! read more

When this location opened the food was very good and the service impeccable. My how things have gone downhill. Wrong orders and barely audible or alert staff makes for an unpleasant experience. Too bad. read more

This McDonald's does not give a single shit about anything they do. The workers are short, and want nothing more than for you to leave. Just ordered a number 9 with a large cup of water, got attitude from the lady when she gave me a sweet tea and I told her that I asked for a water. When I got home and looked in the bag, they gave me a hot & spicy and a cheeseburger. If it wasn't such a hassle, and they hadn't already messed up something else, I'd probably go back and make them fix it. Worst customer service, hands down. read more

Every time I come here past 10:30 there's always some ridiculous excuse for why they can't preform their jobs, it's happened for the past 7 years I've lived here, the systems down is a popular excuse. The night crew has no desire to do their jobs and it's awful. Don't come here past 10:30 you likely won't be able to get service anyways. read more

Arlington, TN McDonald's. Well racism works both ways here. You order and pull up to pay and they get your order wrong, so you ask them to correct it, hassle but they do it. You pull forward to pick up your food and check to make sure it's correct, it's not so you politely ask for the item they left out. Instant attitude, I didn't make your order with a loud obnoxious sigh. Yes, I am a white privileged individual but racism and attitude from the employees on the afternoon crew is top notch. On the other hand the male manager and crew of the morning shift are excellent. They afternoon crew literally threw my child's gogurt into my car when they forgot to put it in the Happy Meal. The first one they threw landed outside the car and the second one landed on the passenger floor. Unreal is all I can say. Come experience it for yourself McDonald's 11590 Highway 70 Arlington, TN 38002 read more

This is the worst McDonald's I've ever been to in my whole life!it's the only one close to me , and every time I go there it's awful!! The service sucks , at the drive thru they are so rude, the food is so cold or burnt. And the manager doesn't care at all, I asked if there was a number to call and she rudely hands me a bag and says call this and it wasn't even the right number. read more

AMAZING This Was Sooooo Good I Loved It There Sandwich Was Soo good I'm ready to come back again :)

So I order my child a Happy Meal with fries and lots of ketchup because she loves ketchup. The drive through lady tells me after I have paid that they are out of ketchup. I said, "How does a McDonalds run out of ketchup, don't you have boxes and boxes of those packets in back some where?" She says "We ran out at breakfast, its happened before". read more

Ordered a hash brown this morning. It's cold, and tastes disgusting; inedible. Definitely left over from yesterday, at least, or the oil is in desperate need of changing. Maybe both. The sausage egg mcmuffin was slightly more edible, thus the 2 stars. Upside, the hash browns were good on Sunday morning, so they got going for them, which is nice. read more

Worst service ever. I understand us pulling around to wait for the food so that they can get people through however, waiting more than 7 mins because it took 3 times to get my order right. It wasn't difficult. I ordered two small drinks, coffee, sausage egg mcmuffin, bacon egg mcmuffin and a bacon egg mcgriddle. first time the didn't bring the drinks, second they didn't bring the bacon egg mcmuffin and the third time they brought sausage and not bacon. By then i didn't want to deal with it and just kept the sausage. Why make a fourth worthless trip. I don't expect high service from a fast food place like McDonalds; however I would prefer to get it right by at least the second time and they need not to feel outdone because they have to keep running out to my truck to fix my order. Get it right the first time! read more

75% of the employees are pretty courteous but the other 25% are horrible and ruin any desire to go back. No need to elaborate. They just have crappy attitudes and the service sucks! read more