Warning: Safety Failure, Negligent Installation, and Predatory Billing…read more I am writing this to warn others of my experience with this shop. After paying for a clutch replacement, my vehicle suffered a catastrophic mechanical failure while in motion. The ball joints--which were installed by this shop--popped out of the lower control arm, causing the wheel assembly to collapse and resulting in significant damage to the axle, wheel, and body. An independent inspection by a certified mechanic confirmed the failure was due to improper and negligent installation, not a part defect. Beyond the safety failure, the billing practices here are predatory: Double-Dipping on Labor: I was charged two full, separate labor fees for a clutch and flywheel replacement, which are overlapping procedures. Charging for Shop Errors: Technicians broke my brake caliper and the original ball joints during the repair; instead of taking responsibility, the shop charged me for the replacement parts. Lack of Accountability: I have sent a formal, legal demand letter via certified mail detailing these issues. The shop has received the letter but has completely neglected and ignored all communication. If you value your safety and your wallet, I strongly recommend taking your vehicle elsewhere. I have filed a formal complaint with the Arkansas Attorney General and am pursuing further legal action.

This is an awesome place to call when you need your car off the road! The person that came to help…read moreme was named Robert and he was awesome and patient. I would call him every time if I had the choice. He came to my rescue on Sunday, July 21, 2025 thank you again Robert.

Words are not enough to describe the gratitude we have for the owner coming out when we called him…read moreat 3am. After calling geico's roadside assistance, several companies, finding out there was no Uber or lyft, he answered his phone immediately and did not second guess coming out to help us. We were on a road trip from San Antonio to Ohio when we ran out of gas on 30 in what we would consider in the middle of nowhere. Despite confusion on our location (we had no idea where we were) he drove more than he needed to but still came to save us and happy to do so. Thank you so incredibly much for your help. It's companies like this that make this world go around and keeps hope alive. We will never forget the savior we met in Hope, Arkansas. Can't say we will ever need them again & hope we never do, but if you find yourself in a pickle, don't second guess calling them any day, any time.

From the owner: Fast Friendly service. We offer cheap competitive service. Our lockout service has over 16 years…read moreexperience in this field. We provide vehicle unlocks, tire changes, fuel delivery and jump starts. Prices do vary by location.

I reserved a U-Haul through this place to be picked up at 8:00 a.m. when they opened. When I showed…read moreup, nobody appeared to be there, since the lights were off and the door was still locked. I knocked on the door and tried the door with no results. I called the number on the building, I called the number on the U-Haul website, and I called the number I found online and never got an answer. I called U-Haul customer support to see what I could do, and after a few minutes on the phone with them, someone pulled up in the driveway and went inside the building. I waited to see if they were opening, which they were not. A few minutes later, two people walked out of the building. One came out and asked if I was needing help while the other just went and sat in a truck. I stated yes I need to pick up a U-Haul trailer. He said let me drop off this paperwork. He walked across the street to the truck stop, and the other guy started backing out. The one in the truck pulled up next to me and asked what I needed. I told him I've been waiting to pick up a U-Haul trailer, and still haven't been able to get a hold of anybody. He began getting loud and rude with me stating that they were no longer a U-Haul dealer even though there were six or seven U-Haul trailers and a truck sitting on their lot. I said to him you still have trailers, you still have the sign up saying U-Haul dealer, and you are still linked on the U-Haul website. He started screaming and said I don't give a f*** what that says, we're not a f****** U-Haul dealer, they just won't come get their s***. I raised my voice and ask if he was going to get me the trailer that was reserved from their property, and he told me in a loud aggressive voice to get the f*** off of his property. He didn't have to do s***. I 10 out of 10 would not recommend using this company for any sort of business as this is obviously how they treat their customers based on other reviews as well.

06/09/21, FIRST OFF BELIEVE THE REVIEWS ON THIS PLACE…read more.. On this date I pulled into the T/A Truck Stop in Prescott AR with a bad water pump on a Volvo D13 engine. Had (mechanic) at the T/A as a professional mechanic to validate my self diagnosed water pump issue which he did. Well if you drive a truck for a living? We all know how getting any work done due to corporate rules at a T/A can be expensive. Just giving you the story foundation. So this Carlton Truck & Trailer Repair service was literally right across the street and I went to ck them out as to hopefully a better over all price. Well labor was cheaper then T/A and they were willing to order a water pump out of Texarkana approximately one hour away without an UPCHARGE I believe is what T/A calls it for pick up and delivery. So I'm thinking because T/A referred them and price was better I'd have them do the work . (Now you have to understand I'm a very lite hearted type person and I love to joke around for a smile is much more pleasant to deal with then a frown). So onward, I walked back over to the T/A paid my diagnosis fees and lost my spot in the shop when I pulled out in order to cross the street and pull in to this Carlton Shop. Once I pulled in myself and two mechanics I ASSUMED were cuttin up and joking around while they attempted to lift my hood. Well it was OBVIOUS none of them knew how a hood latch on a Volvo works and were trying to open the hood from the outside, when the truck hood latch is on the inside of the truck. I was standing on my door steps with my hand on the latch ready to pull. While Laughing at a remark made. Just about that time the shop Mgr I assume being as my description to people at T/A stated this was NOT the owner, who is evidently a tall heavyset man. This guy was tall with a scruffy grey goatee slender and older then the other two guys that were there, walked out into the bay. ((Laughingly)) I asked out loud to all three " you guys sure ya know how to work on a truck when ya can't even get the hood open"? And suddenly even though the two other guys were laughing and giving me a hard time back. The guy from the office looked at me and stated "F*** You" get your truck out of my shop!". At first I THOUGHT the guy was joking himself being he was looking at a potential $1.5 to $2k dollar repair job. But when I questioned him ( "are you serious bud?"). He stated ("you heard me "get the F*** outta my shop"). Sorta in shock I stated (" hey bud I was just joking around I wasn't serious, if I offended you I APOLOGIZE! It was not my intent"). But again he made the same remark and told me he didn't need my business. Note* from the looks of the shop? he truly did. While this was transpiring, the other two guys looked at me as if to apologize for this guys attitude and walked away silently shaking their heads I believe in as much disbelief as myself. So I went back across the street and commissioned the T/A to perform the work. HONESTLY FOLKS! With this guy as the possible Mgr? Or even worse possibly the actual owner? I did not care that T/A was going to charge me more money! For even IF this guy had walked across the street to the T/A and apologized to ME for his attitude. I wouldn't have taken my truck back over there. For as I was pulling out of his shop he yelled at me one last time stating. (" Hey just know the Volvo shop in Texarkana only had one water pump and I already bought it for your piece of S**t truck and it's in route right now to be delivered. So when T/A tells you they can't get a pump because I bought their last one? You can WALK back over here and I MIGHT sell it to you, but; know this; IT WON'T BE CHEAP!.... I immediately called the Volvo shop to validate whether or not they only had the one pump which turned out to be true. But this man had lied for the delivery truck had NOT left the shop yet. Also he lied as to already paying for the part, he ordered it on account according to parts dept at Volvo. I explained the issue to the Volvo guy and asked if I could still buy the $522 part. He said yes I paid over the ph with a card and part was delivered to me AT the T/A. Boy! Ya can't imagine how tempted I was to walk over with part in hand. Stick it in his face so to say and truly tell him what I thought. But! God's word says " Vengeance is mine saith the Lord" and that's good enough for me. So hopefully this helps someone out and know that if this app would allow it? I would have given this shop a (-5 star review) may the good Lord bless each and everyone.

They came out within 30 minutes and towed me to where I needed to go (and on Easter Sunday)…read moreEverything was so smooth and fast, I highly recommend. Cameron was my driver and I appreciate the kindness and professionalism he showed.

In a very bleak and dire situation, Prescott Automotive was incredibly helpful and accommodating to…read moreus after being stranded in Prescott for two days. They had to deal with awful customer service from a company we rented from and handled it like true professionals. They made a bad situation hurt far less with their kindness and professionalism. Thank you, Prescott Automotive!

My Wife and a friend had truck trouble and two blow outs on the truck with two horses standing in…read morethe trailer in this heat. Mike and his wife came out immediately, installed to brand new tires on the truck, got the girls to the Texarkana horse show and then went to the arena this morning and fixed the issue with the truck. Mike and his wife are good Christian folks and I appreciate very much them coming to my wife's rescue. I HIGHLY recommend GCA Truck Repair for any of your vehicle needs. Les Lake Winona, Texas

From the owner: G.C.A. Truck - Trailer & Tire Repair is your trusted partner for all your mobile truck, trailer,…read moreand tire repair needs in Fouke, AR, and the surrounding areas. With our experience, commitment to quality, and dedication to customer satisfaction, we are the go-to choice for businesses in need of dependable commercial vehicle repair and maintenance services. Contact us today and experience the difference that 37 years of experience can make in keeping your fleet on the road.

Thank you to the gentleman that helped me with my skid plate! Very kind of you to help us out.read more