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    McConnell Lockout Service

    5.0 (1 review)
    Closed 12:00 am - 1:30 pm

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    6 years ago

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    Hay-Barn Automotive & Diesel Repair - broken ball joint caused by improper technician installation

    Hay-Barn Automotive & Diesel Repair

    (5 reviews)

    Warning: Safety Failure, Negligent Installation, and Predatory Billing…read more I am writing this to warn others of my experience with this shop. After paying for a clutch replacement, my vehicle suffered a catastrophic mechanical failure while in motion. The ball joints--which were installed by this shop--popped out of the lower control arm, causing the wheel assembly to collapse and resulting in significant damage to the axle, wheel, and body. An independent inspection by a certified mechanic confirmed the failure was due to improper and negligent installation, not a part defect. Beyond the safety failure, the billing practices here are predatory: Double-Dipping on Labor: I was charged two full, separate labor fees for a clutch and flywheel replacement, which are overlapping procedures. Charging for Shop Errors: Technicians broke my brake caliper and the original ball joints during the repair; instead of taking responsibility, the shop charged me for the replacement parts. Lack of Accountability: I have sent a formal, legal demand letter via certified mail detailing these issues. The shop has received the letter but has completely neglected and ignored all communication. If you value your safety and your wallet, I strongly recommend taking your vehicle elsewhere. I have filed a formal complaint with the Arkansas Attorney General and am pursuing further legal action.

    This is an awesome place to call when you need your car off the road! The person that came to help…read moreme was named Robert and he was awesome and patient. I would call him every time if I had the choice. He came to my rescue on Sunday, July 21, 2025 thank you again Robert.

    McConnell Lockout Service - roadsideassist - Updated May 2026

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