Doctor very familiar with my history , both medical and personal…read moreDoctor gives me quality time

From my first visit to my most recent interaction, I regret not giving more weight to the recent…read morereviews posted about this establishment. If possible, I would rate my experience a zero. I am submitting this complaint to document the unprofessional and discourteous behavior I experienced from the front office staff--specifically Receptionist Lauren and Receptionist Tonya. Their conduct has repeatedly prevented me from accessing timely medical care. On Wednesday around 4:40 PM, I attempted to call the office regarding a prescription. My calls were answered and immediately disconnected three times. On the fourth attempt, someone finally picked up. Lauren answered, and when I informed her that the calls were being disconnected, she dismissed my concern and asked what I needed. When I inquired about my prescription, she claimed nothing was in the system, despite the details appearing clearly in MyChart. I requested to speak with the Office Manager, Mrs. Torres, and left her another message, as I felt I was being treated unfairly after previously reporting the front staff's behavior. The following day, I called again and was in que and on hold for over 25 minutes. During this time, I asked my husband to call from a separate line. His call was answered immediately, while mine remained on hold. Shortly afterward, my call was finally picked up. When I explained the situation, Lauren transferred me to Tonya, who began the call by saying, "Hi honey," without confirming my identity or using any patient identifiers. This suggested they already assumed who was calling, despite not following proper protocol. I explained my concerns and the urgency of my prescription, which was needed due to lab results indicating critically abnormal values requiring immediate medication. Tonya stated that filling a prescription could take up to three days because they "have hundreds of patients" and that I was not their only one. When I expressed that I would be escalating the matter to the medical board, she responded, "You do that," and then hung up on me. Unable to get past the front desk by phone, I went to the office in person to speak with the manager or a patient services advocate and to share documented recordings of my interactions. Upon arrival, I was informed that I had been barred from the establishment--without anyone speaking to me or hearing my perspective. The Patient Services Advocate, Jennifer, came out only after I stood there for some time. She initially said nothing and then eventually stated she wanted to hear my side of the story, but by that time I had already been formally barred. This experience has been deeply humiliating and distressing. As a patient seeking necessary medical care, I should not be targeted or dismissed for reporting unprofessional behavior. The patterns reflected in the reviews are consistent with what I experienced firsthand. I strongly urge anyone seeking compassionate, reliable care to consider these concerns seriously.

Excellent Quality of Care, Extremely Professional and Nice. After years of seeing only specialists…read moreand not having a family doctor, I was referred to Dr. Harrington by another physician. During my introductory visit, my vitals were checked and a detailed health history was taken. Dr. Harrington asked me to elaborate on some of my history and both he and his nurse/PA (Latonya Williams) acted as if they had all the time in the world to address my concerns and questions. I am confident should any health issues arise, they will be address quickly and taken care of thoroughly (I am approaching 60 so yes, there will be issues at some point). My 85 year old mother (difficult to please on occasion) now sees Dr. Harrington and "adores" him. I can definitely recommend Dr. Harrington should you be looking for a family doctor.

Love Dr. Gamache and Diane! Love the nurses and Darlene at front desk. This is the best dr office…read moreI've ever been to. Thank you for caring!

Wait to schedule but worth it Front desk polite. Tech…read morepolite. PA nice and did good job.. Parking OK

Dr. Kostopoulos performed MOHS surgery on my Mom's skin cancer above her eye. She was able to get…read moreall of the cancer on the first go round and my mom's eye is healing beautifully. The staff were all top notch and Dr. K and her assistant's bedside manner were perfect. Highly recommend!

We have been coming to Dr. Kin ever since Dr. Paquette closed his practice. Tammy at the front…read moredesk is a hoot and is always very helpful! Dr. Kin seems very dry when you first meet him, but once you've been in a few times his wit and caring attitude take over. He makes his point about your health without making you feel bad. The thing I really like (besides his nurse Melinda) is that Dr. Kin will send you to a specialist when he sees that something in your bloodwork is not quite right. For me, this helped discover an autoimmune disease that left untreated could have put me in dire circumstances. I highly recommend Dr. Kin aand his staff as your next family physician!

Awesome doctor and staff. Dr. Maurer was great during such a difficult experience and explained…read moreeverything in layman's terms, outlined the next steps and great follow-up on test results. The office is BEAUTIFUL and the staff (especially Patty) were all very friendly and helpful. I would definitely recommend Dr. Maurer to others.

Dr. Maurer Is unusually kind and patient. He is thorough and always seems completely invested in my…read morewelfare. I have bounced from west to east coast during my bout with cancer and haven't found anyone better than he is both in expertise and kindly demeanor. He's awesome. Virginia Downie

My children have been seen by Dr. Goodlett for the last 10 years. She is amazing with my kids. The…read morenurses and office staff have always been so helpful when needing help with referrals and any questions that I've had. We always get in quick and appointments are easy to make with same day appointments available. I have also been with Dr. Harwood for about the same amount time and I love her. She's always ready for my thousand questions and helps me with anything I need. Appointments are sometimes hard to get but not always. Sometimes I may be trying to get through and it can take a minute but the office staff have always been great. We love the doctors we've seen and Pratt and appreciate them very much. We totally recommend.

My children have been patients with Pratt since they were born. I tried multiple times during the…read morepandemic to get appts but was consistently refused service due to them being short staffed. Now that the pandemic has eased, they won't take my children stating that it has been too long since their last appt and can no longer be considered patients. After 20 years of using all Pratt Medical doctors, no one in my family is with Pratt anymore.

THIS IS FOR THE KING GEORGE OFFICE…read more WONDERFUL STAFF! Not only is this location convenient, the staff REALLY do care about you! Last year I had an ultrasound done, the beginning of this year I had an X-ray done and last month I called to have copies of MRI's, done at Lee's Hill in Fredericksburg, forwarded to my new neurologist. Each time I had interaction with the employees at this office, I was treated with RESPECT, KINDNESS, and PROFESSIONALISM. Unfortunately, I didn't get the names of the ladies who helped me with my ultrasound and my X-ray, BUT I did get the name of the WONDERFUL assistant who helped me with getting my records sent to my neurologist. Her name is McKenzie. I was pleasantly surprised by her more than OUTSTANDING phone etiquette, her professionalism, kindness, and willingness to help! She advised me what I needed to do to facilitate my request, and I told her I'd be there to see her on that following Saturday. I wasn't able to make it on that specific Saturday and didn't think much of it and decided to go in the following Saturday. Not too far into the week, I received a voicemail, and would you believe it? It was McKenzie! She was just checking in to make sure I was still in need of getting my records! Come on, people, this kind of thing, someone taking time out of their busy work day just to give a follow-up call is not heard in the medical field nowadays! I have my, soon to be, EX-PCP's office, Coloinal Internal Medicine- medical records department in Stafford that I'm STILL awaiting a call back from and I've emailed a specific person in that office TWICE already!!! So you can only imagine my surprise when I listen to McKenzie's voicemail. Everything's taken care of now, and it's ALL THANKS TO MCKENZIE!!! THANK YOU SO MUCH MCKENZIE FOR PROVING TO ME THAT THERE ARE STILL HARD WORKING PEOPLE WHO TRULY CARE ABOUT OTHERS THAT WORK IN THE MEDICAL FIELD!!! I ONLY WISH THAT THERE WERE MORE PEOPLE LIKE YOU IN THIS WORLD!!!