Jorge is awesome! Highly recommended!…read more The pool has never looked better! He does what he says he will do.

does this look good to you, just want to make sure water is not running down behind liner or too…read moremuch going backwards Thanks

While I'm generally satisfied with the service received, they employed deceptive pricing and…read morebilling. When I was contacted by the business I was quoted $110/hr plus - specifically so I would be aware of the full cost/charge spectrum - the cost of any chemicals consumed. Upon receiving the bill, the time billed was well over the time the Technician was working on the pool. I challenged this with detail to the time he was here. In response I was nonchalantly told that the distance to my residence from their office was 'such a long drive' (Norman to NW OKC) so the time to get here was included. It was very easy for them to casually demand that after the fact, but apparently hard to think that was a cost customers should be aware of upfront. As I had been taking cost estimates from other providers for this job, this omission deceptively skewed their cost profile against their competition. As far as I'm concerned, they employed deceptive pricing and all around poor businesses practice. Will not recommend to anyone on a moral basis.

I called them 3 weeks in advance to get the pool cleaners out to the home before I flew home. The…read moregirl told me it would be around the "20th" as they were pretty busy, I explained that it was Fine since I was flying home on the 29th. I called 3 times to confirm the appointment and they told me they had to call me back. Not a single person EVER called me. I then called the 28th to make sure it was completed. The girl told me that the guy came out on the 19th. Well, I arrived last night and to my dismay, my pool is disgusting. So either the staff can't figure out how to get things scheduled or the cleaner doesn't know how to do their job.

This company is a great company. Trustworthy and better prices than other company's in Shawnee and…read moreMoore. Barney was easy to communicate with and was very helpful and Jason Enochs who came to do the installation was a very hard worker and did an excellent job on our pool. I would recommend this company.

From the owner: Get perfect pool water all summer long for your in ground or above ground pool with chemicals from…read moreRegal When we come out to service your pool at the beginning of the season,

great work and dependable, nice people as well. Knowledgeable and professional. Shows up on timeread more

I've been trying to help a friend find a pool service. This is a new company and I'm so glad they…read moreare here. It's been impossible to get help before now. They haven't cleaned the pool yet but Shannon in their office is a delight. She responded right away and they will be coming out tomorrow. They are very well priced as well.

Outstanding service, knowledgeable and personable team members, qualified service techs, quality…read moreparts and a reasonable business in its customer interactions. These comments are from a former Reliability Engineer with many years experience analyzing failures of: equipment; maintainer and operator actions; organizational & training environments; and related systems. We have had Texoma Country Pools and Spas take care of our pool for 9 years. We are first time pool owners, are older and retired. We were surprised in learning how much there is to know and do to keep a pool with the associated equipment properly maintained and serviced. Wish we could say we have done that well, but we have stumbled a number of times. TCP&S has helped us get "right" after those stumbles. During service calls, their expert service reps have spent extra time with us explaining how parts of the equipment work, why certain issues came up, what settings / procedures are recommended etc. There have been many opportunities to take advantage of the situation and charge us more .... they did not. In fact, when there are multiple options to resolve an issue, they explain those, the costs, and the pros and cons of each option. I over-research everything. I am very pleased to see that for many of the low ratings with detailed complaints here, TCP&S took the time to provide their record of the details in a rebuttal. The obvious misrepresentations in some of the complaints are eye-opening. My compliments to Kara for her help over the years and to Ryan for his most recent service call. My view is if you have an issue and are reasonable with TCP&S, an acceptable compromise can be achieved. There is good reason why this company has been in business so long and occasionally has backlogs.

We requested a green to clean service, a service which we have happily paid for before and had good…read moreresults. However, this time the service was terrible and the communication during the time of service was little to none. FOUR times they came out and dumped chemicals in our pool and called it good to swim in when it most definitely was not. Chemicals we were willing to pay for since they were used in our pool. Not only was our pool still dirty, my husband had to help the technicians. We should be charging a $75 cleaning fee for that by their standards. During the time of service it was never communicated to us that the filters of our system needed to be cleaned. It was 4 months after service that we were told it had to do with our filters. NOTHING was told to us during the time of service. If we had been told that we would have done it. Our bill was over $500 for a still dirty pool with debris still in the bottom. With just cleaning fees alone $75 x 4 = $300 which is over half the bill. This is ABSURD. I told them I would pay for all the chemicals and for 1 of the $75 cleaning fees, but not 4 of them. The GENERAL MANAGER has poor customer service and fails to recognize when a customer is unhappy with the services performed. He got an attitude with me about the amount owed for the terrible work done. All aside this company and Don choose to lose a customer over $225 (3 cleaning fees of $75) instead of swallow his pride and help with a solution on how they can do better. Don threatened to take us to court... Don tried to tell me that they came out TWICE the first time to clean our pool yet the total for that service was $125...less than 2 cleaning fees of $75 This company doesn't care about the customer they care about being right and the money. 25% clarity from start to finish. Great work my friends. I wish I could give 0 stars honestly. Verbatim Don said: "I'll make my point" Go ahead Don, please show everyone how careless you are about customers.

Never going back there. The salesman are like really bad used car-sales men. They will tell you…read moreeverything you want to hear but won't back it up in writing. If you can't put on paper or what you were promising me then you are going to fail, but you're not taking me with you.

From the owner: Our store offers the latest technologies to diagnose your water samples and help you achieve…read morecrystal clear pool and hot tub waters. Our staff is also expertly trained to assist with all of your mechanical and maintenance needs. If your project is new we at Paradise Pools & Hot Tubs feel that our Artesian Spas and Trevi Pools line offer you the highest quality products at the best value in all of Tulsa and its surrounding areas.

Marcos and his team are amazing!! They saved us $1400 dollars!! We had been using Galaxy for…read moreservice since that's where we purchased our hot tub. The first time we had Galaxy come out for a repair they diagnosed a bad pump. It costed $800, which didn't fix the problem. A couple of months go by and we have Galaxy come out again. This time Galaxy diagnoses the problem as a heating element and said it would cost $1500 to replace. We decided to find someone else this time. We called Affordable Spa Service, Marcos and his team were out to our house the very next day. As soon as they arrived on site they got to work. Within ten minutes they found the problem, a wire had been plugged in incorrectly. They still stayed the hour we paid for to ensure the hot tub heated up and everything functioned properly. Marcos and his team are very good, thorough and don't try to sale anything extra. No problems with our hot tub to this date! I highly recommend Affordable Spa Service!!!

Spa repair is Highly recommended for its friendly, fast, and affordable service!"........read more

We bought a house recently in Paris and the pool had seen better days. When SHines first got…read moreinvolved there was an automatic cleaner in the pool but you couldn't even see it, and there was a real risk of alligators ;) There was always a lake in front of the new house that we feared was a pool leak and once Shines replaced the automatic cleaner pump the lake in front of the house vanished. We also replaced the aging sand filter with a new DE filer and upgraded the old pump with a more efficient one. This was done flawlessly by Shines. Fast forward a few weeks and some really reasonable service charges and a few new parts and the pool is looking great. We can now play alligator-free volleyball. We signed up for the weekly service as well and that is going great, the water is always clear and inviting. I highly recommend the service!!!!

My pool heater was leaking and Sean came to the rescue. He was professional, dependable and…read morehonest. He responded to all my inquiries immediately and had me back up and running during the busiest time of the year. SHines Pool Service will be my go to company for years to come!

Pool was delivered quick. Communication wasn't so great and install had some issues. The manager…read moredid follow up and offer to send someone out to bring supplies. I understand they are contractors but the Installation was a headache and left a mess I'm still cleaning up.

Very poor communication skills ,had to constantly follow up for any progress. When they did show up…read morethey only worked maybe 4 to 5 hours. They would tell me they would be here at 8 and show up maybe 11:30 or noon. Each weekend I would have to pick up trash they left scattered in the back yard , my dog got one of the screws left laying around in his paw. What should've took 2 to 3 weeks turned into 10. I do understand weather delays, but there were plenty of days where they just did not show up to work. Overall, what should've been a good experience they were able to ruin