I was looking for a used car for some time. A friend told me about the APA and I used their guy…read more(Andrew) to examine a car I wanted. Thanks to Andrew I realized that the car the dealership is trying to sell me was fixed in a way it will look good but it was only cosmetic. Andrew told me about EZ (or Izzy) which is also an APA approved dealership. I heard about this place also from a friend but they didnt have the car I wanted. EZ told me to come have a look and guess what I found another car that suited (requirements and price). I had the car checked by Andrew and he noted a few things, EZ right away said that he will fix it and he did without changing the price, he did all the repair and sold me an amazing car. I highly recommend this place.

Been in to the dealership twice to inquire about leasing a new vehicle. Twice, the salesperson left…read moreus sitting and waiting and never came back. Left my name & phone number and never received a call back. TERRIBLE customer service!!

I have been waiting for loan approval for exactly 18 days, yes, exactly 18 days. My name is Ersin…read moreŞimşek, my documents are complete, I have a guarantor who is a Canadian citizen, I said I would give you a security deposit if you want, but even though I have been calling persistently for 18 days, they do not give me a positive or negative answer. I feel discriminated against. My psychology is damaged. I have not received an answer to my e-mails for 18 days.

SCAM ARTISTS I moved from the US and imported my Hyundai…read more To make it street legal for Canada, I had to have a Hyundai dealership make some changes - adding daytime running lights for instance. I went to Hyundai Gabriel St. Jacques and they rolled the switch in the computer from US to CA and installed the daytime running lights for $600. When I picked up my car and left I noticed that a) the temperature display on the dashboard for external temperature no longer worked - it cycled up and down and was reading things like 176F when it was 30F out and b) when I first drove at night I was shocked to find that my headlights were very dim. Neither of these issues were stopping me from life so I didn't worry about it so much. A year later my car has a check engine light. It's the second time this has happened. I have a code reader that says it's an emissions problem and needs a smoke test. I decided to book with Hyundai Gabriel since the thermometer and headlights issues were still there, it was their work that caused those issues and so maybe in addition to the engine issue I could have them fix those. Took the car in, told them the exact code that the code reader gave me as well as the fact that the car needs a smoke test. "I have to plug it into my reader" (and charge $155/hr min). I get a call back several hours later saying: sure enough the car needs a smoke test. Fine - do it. At this point they also tell me that the thermometer on the car is damaged and needs to be replaced. I was quoted something like $150 + labor to have it done. I said "no thank you - it's not that important." They also claimed that the thermometer was damaged in an accident and referenced the hole in my bumper. The hole in my bumper came from 2020 when I hit a raccoon. The thermometer worked totally fine from 2020-2024 when Hyundai Gabriel "fixed" the car for Canada at which point it promptly stopped working. With regards to the headlights I was told that the issue is that the relay for the daytime running lights replaced my regular headlights so now I just have daytime running lights and high beams, no regular headlights. I asked if I could replace the bulbs with something more powerful and they gave me "um, yeah, I guess you could do that, you'd have to be careful about the wattage and stuff." So I asked for part numbers/bulb numbers or any other information with which I could fix this myself since they insisted they could not. "Google it." Thanks. While my car is in their shop I also got a call that was so sketchy I thought it was a scam asking if they could buy my car and help me buy a new one. No. Fix the car. So the smoke test and diagnostics are complete and cost me $360 after tax which is outrageous since we shouldn't have had to do the diagnostics to begin with. To fix the issue they need to order a part and replace it, it will be $800 for the part and 3 hours of labor min. but also now their rate has changed from $155/hr to $160. I schedule the appointment. When I drive away, now instead of cycling up and down and displaying 176F when it's 30F the thermometer just reads "-----" so I assumed they had unplugged it or something. Fine. I'm happy with this fix. I show up for my appointment and at no point when I'm checking in does anyone say anything about the thermometer. I leave my car with them all day. I get another call from the sketchy dude trying to give me a great deal on a new car and we will surely buy yours from you at a good price! No. Fix the car. I go back to pick up the car and am given a bill for $1,340. I paid it because that's kind of what I expected with taxes for the $800 part and increased price on labor. As I'm walking out, I read through the bill and see that there is a charge for $278 for parts and labor to replace the thermometer. I immediately talked to the woman at reception and said "Hey, I didn't say to replace this, I said leave it. I don't want to pay $300 for a thermometer. That's insane." Everyone had "already left for the day" so I have to get a call back. Fine. I get it my car and sure enough the thermometer works. Still in F not C which - whatever but I would have figured when the car was switched to Canada mode that would've changed. I get a call back. The guy apologizes and says it had said "replace parts" plural on the work order so he assumed I wanted to replace the thermometer too. I said "No, we talked about this. You quoted me, I said that's a stupid price to pay for a thermometer. I'm not doing that." "Ok my mistake." Yes. Your mistake. Refund me. "Bring your car back and we will take it off and refund you." Um, no. It was you guys who broke the thing in the first place, you guys who screwed up my headlights and can't fix them. Your mechanics are not touching my car ever again. And I am not wasting more of my time off work to have you screw up my car even more by taking something off it. You should refund me. They refused. AVOID AT ALL COSTS.

Hello , i did have Great reviews in the past for your Dealership, but this morning I was…read moreDISAPPOINTED. My wife have an appointment at 7:45 am for a Tire change and they told her to come back at 4pm, and when she asked WHY ? They told her " It doesn't matter if you have an appointment ? EXCUSE ME, I have to walk my son to School so My wife can bring the car to you Guys and this is the response that i get. Tire change for 9 hours , is this what you guys are telling us valuable customers. I'm waiting for your reply

Very poor after sale. My car was damaged under their responsibility and they won't even return my…read morecalls to find a solution. Honestly if you want a Volkswagen, better find an other dealer. Horrible service après vente. Mon auto a été endommagé durant le service, rayure sur les portières. Le concessionnaire se dégage de toute responsabilité et ne veut même pas retourner les appels. Cente-ville volgwagen: a éviter

BEST BEST BEST Volks dealership ever…read more After visiting so many VW dealers in Montreal, CentreVille Volkswagen has by far the most friendly staff, most competitive pricing, most and best of everything I need. I bought 3 VW from here. Even the service for regular oil change/check up is also EXCELLENT. Look no further. This is the place for your car(s).

I was mislead by this car dealer to put a deposit of 1000 dollars on a BMW X5, and I would…read morepurchase the car if everything was fine. I then found out online that there had been 2 recalls on the car (that the car dealer never told me), including an Airbag recall that could potentially lead to human death. I did not have any of this information, thus I did not feel comfortable moving forward with the purchase. The car Dealer is now refusing to refund my deposit, and tells me that it is my problem. I am filing an official complaint against this guy, HAMID. STAY AWAY FROM THEM

From the owner: Autoultimax was created to better serve the luxury used car market.read more

We've purchased all our cars from this dealership over the years, and they've consistently been…read moreexemplary. You may not always get the absolute lowest price in Montreal, but you will get trust, professionalism, and peace of mind. When our car was stolen, they went above and beyond to help us sort everything out with the insurance company. Their support made a stressful situation so much easier. Over 10 years of maintenance and detailing, they've always given us honest advice and recommended only the services we truly needed, often helping us save money. Highly recommended.

I purchased a used car there but when I picked it up, it had a problem that had to be fixed. I…read morewaited 2 weeks but could not wait longer as I needed the car. They never called me so I was always guessing and they never offered me a courtesy car. They need to learn a thing or two about customer service, There are plenty of other dealers!!

WORST SERVICE EXPERIENCE EVER. RIVALED ONLY BY POOR QUALITY CUSTOMER SERVICE…read more I had my car towed to dealership for replacement key. They only gave me one key when I bought the used Jeep there. I asked for two new keys and an oil change. Three days later, with no loaner car, they called and said keys were ready. I asked about oil change--they said oops. They kept car all weekend and on Tuesday night, a week after having car towed, they could not find my keys and did not know if oil change had been done. Finally, they found keys (basic Jeep keys with no technology). I paid $80. They called next day and said oil change was not done, and I owed them another $400!! No one apologized for screwing up my order, and forcing me to use taxis for a week. No one offered any courtesy. In fact, they made it seem as if I was to blame for their absolute crap customer service.

i would never ever recommend this car dealership. I had the worst shopping experience, No empathy,…read moreno respect and a man called "Dennis" was totally unprofessional. A total lack of transparency because they made an error, they made me feel disrespected. i even wrote to Owner 4 weeks ago and no one didn't have the decency to call or reply to my email. BEWARE buyers