I have nothing but praise for this hospital. My mother was treated with empathy, compassion, and…read morerespect throughout her entire stay. From the Emergency Room to the ICU, the level of care was truly outstanding. On behalf of the Hicks family, we extend our deepest gratitude and thank you from the bottom of our hearts.

Worst hospital ever! Seems like anyone could work here. I…read morecame here once, they had 20 patients for 1 nurse. Incompetent doctors who can't read radiology reports. Stay away

saved my life. !! I am and was treated like royalty throughout the entire KECK system through life…read morechanging events. Followups informative and real KECK cancer center fantastic. KECK knee replacement spectacular Special shout out too Dr Oakes . thank you !! Dr Ciccone. thank you !!

Had prostecthomy and an implant after a year by the caring doctors and staff of Norris cancer…read morecenter. Totally recovered and cancer free since 2018. Post surgery care was excellent. Will trust my heart with the usc professional specialist.

I recently had to undergo an emergency cholecystectomy surgery due to a large gallstone and an…read moreinflamed gallbladder. By the time I arrived at ER I was in excruciating pain and at the point of passing out. From ER check-in through X-rays, Ultrasound, and being placed in a room, the care was exceptional. The ER Staff, Doctors, Surgeon, RNs, and CNAs who worked during my time in the hospital were informative, answered all my questions, and truly made me feel valued as a patient in their care. Medications, Vitals, and Follow-ups were handled on time and clearly communicated on the board in my room. Highest level of cleanliness you would expect to find in a hospital. The Pre-Op Experience was meticulous, attention to detail and the Post-Op Care was truly best in class. I was discharged after 3 Days with nothing but a favorable experience. The Staff at this hospital are simply best in class. They really care about their patients. This hospital is a great asset to the City of Palmdale and surrounding communities. Jay Jay

Everything with this place should be under review. If you have a loved one in need of care take the…read moredrive to Los Angeles. My Mom was taken here on 1/6 only to be discharged without a proper diagnosis. There was no urgency of care/treatment for a biopsy to her liver. They discharged her to "PT" which didn't help. Ultimately we pulled her out and took her down to Cedar Sinai where we immediately seen by oncology and given immediate. I want people to see this so they know who/what to expect if they are reading this in the ER Room. ER Nurse Taylor: Kind and Attentive Jamie from GINP: She had to deliver hard news but you can tell she was limited on what she can say. Dr. Sette, MD: I am not sure why this physician is a resident and allowed to make calls on patients. He showed NO URGENCY to get my Mom treatment. He would do his rounds and always , everything it was an I do not know. Very disappointing bed side manner. Dr. Shafieh Makehei: I know this doctor tried her best but was also limited. She did her best to get answers from Oncology and Dr. Sette but there was just no urgency. Dr. Michael Cohen: Came to my Mom's room without reviewing her chart which baffled me considering she was there for many days. Ultimately my Mom was diagnosed with end stage cancer but not with them. The fact that I took her out of this place and took her to Cedar Sinai gave us two more weeks with her. If you are able to make the drive just do it. Or uber yourself. In 4 hours Cedar Sinai did what it took this place 4 DAYS to do. Think about that. If you're reading this , do what you need to do to get your self to a hospital that will treat you with dignity and urgency. Or it will cost you your life.

Brought my daughter here for a podiatry appointment. What a beautiful and clean clinic. Very…read morewelcoming and friendly staff. The doctor that helped us was very nice and gentle with my special needs daughter. He did an amazing job cutting her toe nails and treating them. It's really hard to find a place where they will treat a disabled person who's non verbal. I was very happy with the service that was provided to my daughter. He also asked the nurse to make a follow up appointment in two months at a location closer to our house. That's great patient service.

Dr jafferi,Ali ejaz Dosen't listen to a thing you gotta…read moresay, as soon as you start speaking, he starts to dismiss your concerns. So sad to not care for the patients and the nurses outside all they do it's chit-chat with each other while you are in the room waiting for discharge papers. Ridiculous

Lancaster, CA I used…read moreto go to these places when I used to have a Kaiser Medical Insurance. I had been coming here for the Pharmacy, blood draw and flu shots. For all those times, my experiences and expectations were met. Employees were always friendly and helpful. They show care and compassion. Plenty of free parking spaces. Facilities are available and accessible for people with disabilities.

Avoid interacting with TYRA WELCH. ​ I visited this Kaiser…read morelocation for a flu shot during posted hours, only to find the desk closed. While the first two receptionists were rude and condescending, a third receptionist was incredibly helpful and sought out answers for the waiting patients. ​Unfortunately, the manager, Tyra Welch, was visibly upset that her staff member went out of her way to help us. I overheard Ms. Welch "talking crap" about the helpful employee to the rude receptionists right in front of patients. When I stepped in to defend the helpful staff member, Ms. Welch became unprofessional and dismissive. Most shockingly, when I asked for her name, she refused to provide it and deliberately hid her badge before calling security on me. ​Kaiser HR needs to provide Ms. Welch with serious leadership training. A manager should be the solution, not the person creating a hostile environment for both staff and patients.

An amazing place to have your baby. Had my second child here in March 2018. The nursing staff is…read moreamazing and they took great care of myself, my child and my visiting family members. Very clean. My son was taken to NICU and staff there was great with him. All my nurses were so friendly and consistent with checking in on me and my new baby. They also made sure my boyfriend was very comfortable. They allowed my 10yr old daughter to be there for as long as she wanted it really was amazing.

I have have to say something about the staff from the pre surgery calls to going into for surgery…read morethe staff was so nice and very helpful. Made my experience so much better. Thank you

Yes this is a good hospital. My husband had cancer surgery on his back in 2004 done here by Dr…read more Manning. Everyone was nice. Doctor did a great job. It's clean and very quiet in there. Everything went smooth. Highly recommend it.

I have been here a few times, only for urgent care but each time my experience has been really…read moregreat. The front desk staff, nurses and doctors have been kind, friendly and helpful. Each time I've been there I've been in and out in about 1.5 hours, and each time I also needed lab work so that takes longer. I can't even see my regular doc without sitting in just he waiting room for 2 hours. I don't remember the names of the doctors that attended me but because of the excellent treatment I've received there I'll continue to go back for my urgent care needs.

Spoke with a customer service rep by the name of DANIEL. He didn't want to provide his name due to…read morehis horrible customer service skills. He sounds like a kid and that may be why he doesn't know what those skills actually are. He played on the phone and refused to transfer me to a supervisor when I asked. He just disconnected the call. It's not hard to do your job and transfer people to the correct department the first time.

I came in here because I had a stroke and my male nurses are great very attentive nice helpful…read moregreat men. Gamzalo gueciaand another one foe got his name Very sweet young men they picked the right profession.

Sometimes you just have to go with what the insurance will cover. Remember that…read more My 76-year-old mother spent about a month here recuperating from open heart surgery. When she first arrived, it seemed okay except it was very crowded. They have three hospital beds in rooms that should probably only have two. At times during the day the halls become very crowded with residents sitting in wheelchairs. There is no way to call a patient unless you provide them with a cell phone. At first, they were responsive when someone pushed a nurse call button. I noticed a sign on the front door about a state inspection going on -- probably not a coincidence. By the time she got out a month later, it was taking 45 minutes to get someone to respond to the nurse call button. They were also very good about getting her cleaned up and dressed when she first arrived. Toward the end, not so much. I came to visit at 11 a.m. and she was still in her nightgown with a loaded adult diaper. (She was a fall risk and they wouldn't let her go to the bathroom by herself.) Communicating with family seems to be a problem. I got a message to call them at 8:30 p.m. one night. I called back and they told me I would have to take her to her upcoming doctors appointment (I knew this already). Apparently, there was a disconnect about what they were calling about. She needed a blood transfusion. I know my mother knew she was going to the hospital the evening before they sent her there in an ambulance. I found out when I showed up the next day just a few minutes after she got back. Still waiting on the bill for those ambulance rides. If money was no object, I would have pulled her out of this place in a second. However, this is real life. We did take her out earlier than the facility recommended because insurance wasn't covering her full cost anymore. If you have a choice, try to tour facilities like this before you send a loved one to them. EDIT -- Got the ambulance bill $300!! Yikes.