AAA is great, the yearly cost pays for itself if your car doesn't start when you're out and about…read moreor you are like me and too lazy to change your own flat tire. I have roadside assistance from my vehicle manufacturer and still prefer AAA roadside. Recently I've had to do paperwork with the DMV and the local AAA office in Simi Valley was an excellent alternative.

OMG, worse than SIMI DMV. They stare at your paperwork like…read moreit is from Mars, then make ANY excuse not to help you. I was drizzling and the heavy set guy said, it is inclement weather, we would have to come back. I wonder if he knows about umbrellas, or how he even went to lunch. The front desk girl was not friendly AT ALL! The folks at DMV were much friendlier!

We travel a lot. But after excursion with Gene, we realized that he is the best!!!read more

I have used Russian Universe USA two years in a row and I loved every minute of it…read more Awesome service, great rates, super responsive and friendly, it was a true pleasure working with them. My next trip will be definitely booked through them again! First class service!

I had a genuine 5 star experience at this AAA office recently…read more We wanted to transfer ownership of a car to our son. As usual, the process involved forms, fees and time if going through the DMV. So, my son and I visited our local AAA to see if they could make it easier and faster. It was then that we met Alena Avedisian, one of the frontline Member Specialists. Alena started and completed the process in around 20 minutes. We filled out a form and paid a $15 transfer fee and voila! Finished. Alena provided friendly, competent and efficient service that far exceeded our expectations. But AAA wasn't finished. We inquired about getting insurance as well. So we were introduced to, and attended by, Ryan Cope. We went back to Ryan's workspace and told him about our current State Farm policy and the insured limits we wanted to get. Ryan produced a quote for 12 months of car insurance... that was less than half of what State Farm was charging us... for the same coverage. Done! We paid for the insurance. In less than one hour, we accomplished our goals. Thank you to Alena and Ryan. AAA and your members are lucky to have you!

I went to AAA with a friend to transfer ownership of a vehicle. I had gone to this AAA location…read morein the past and had an amazing experience. Once again I was welcomed immediately upon entering the office and given instructions as to what would happen next. Within 3 minutes I was called to Joseph's work station. Joseph was also welcoming, very knowledgeable and kindhearted during our interaction. We were informed that I needed a more current smog test. He directed us to a close location to get a smog yest and certification. After completing the smog test, we returned, did not have to wait in line and our transfer of ownership was complete. Joseph was so efficient and professional. Again, this AAA location met my needs with efficiency, kindness and professionalism. A big thank you to Joseph!

Cindy Cromwell helped me plan my honeymoon and did an amazing job! We went to Oahu and Maui. She…read morewas always professional, knew exactly who i was, and all her responses prompt. They sent us all our documents- it was so nice having everything done so smoothly. When we encountered an issue with the hotel we were staying at in Oahu-that was the hotels fault- she was able to fix it right away. This is a great agency to go through because they have tons of partnerships with various hotels where you get great breakfast packages included. We really enjoyed the included brunches we received with our stay. I will definitely come back here when planning my next trip.

We came here on a reccomendation to plan a trip to Italy. The team is enthusiastic,knowledgeable…read moreand reliable.We did pay for the service but are happy to do so to avoid any disasters when we go. Our agent Carolyn has answered all my (stupid) questions with inside information and patience. The trip is a ways off I will update the review accordingly when we return.

There really is no better travel agent than Cathy Kroll!…read more She's passionate, worldly, knowledgeable, extremely "into you having THEE BEST trip", and works tirelessly to make sure everything works out perfectly! She will always go the extra mile for her clients no matter what! Not only have I known her for 38 years, but I have taken trips through her. And I honestly can say she is one of a kind! You will not be sorry if you book through her, she's worth every penny!

I have not used a travel agent to plan a trip in decades (William Shatner has handled the majority…read moreof my bookings), but when it came to traveling to two countries I had never visited, a friend suggested Cathy Kroll as she had been to Ireland and Scotland (and apparently the rest of the globe) on several occasions. I thought I would receive some good hotel and tour recommendations, but what I received was much more valuable. At every hotel/B&B/Castle we stayed in we received upgrades (free breakfast/ larger rooms with 5-Star views/ complementary massages, etc...) that were worth at least $2,000 when added up (although it is hard to put a price on some of the views). Also to my surprise, our airfare was lower than what we had found using various travel websites. Cathy met with us several times before our trip to insure she had covered all of our needs and then tracked us during our travels to insure we were receiving all of the extra perks, and upon our return she inquired as to any changes we would suggest to the itinerary she suggested. I would highly recommend Cathy to anyone planning a trip and will be using her on all future trips!!!

I booked a Mediterranean cruise with Paula after reading her reviews. I was not disappointed. Paula…read moreassisted with extra long stays in Barcelona and Rome for us as well. We were gone for 3 weeks and everything was great! I highly recommend using Paula's services for any vacation planning. She will make it happen!

If you want prompt customer service, then Paula is your person! She responded to my questions while…read moreshe was on her own vacation, now that's service. I traveled with a group of 16 people and she was helpful from beginning to end. Even when there was a little hiccup, she figured it out and followed up. We are looking forward to booking future trips with Paula.

I am very impressed with the customer service I received from Jullio the manager he was able to…read moremake things workout for my son and I to able to take the trip to SanDiego He definitely made my day. Great service Thank you Lisa Ross

We got a "free" Catalina trip from attending a timeshare presentation at Lawrence Welk Village in…read moreEscondido, CA, and eventually did take the trip. It is quite a process, mail in a check for $50. along with the voucher, then after receiving confirmation in the mail, mail in another $50. check along with a proposed date for the vacation, then talk to them on the phone to book the actual trip. When booking was told that the free stay would be at some Motel 6 quality place up the hill in Avalon that was too far to walk to easily (especially with luggage) and that we'd have to rent a golf cart to get there with a two hour minimum at $70. an hour (eventually we found out this wasn't quite true, that the minimum is actually one hour, but still, the idea of renting a golf cart just to get to a cheap hotel and then having to return it and walk back didn't sound so fun). Anyway after being advised of the prospect of having to pay for a taxi or golf cart trip just to stay at a Motel 6 type place, it wasn't hard to convince me to pay an extra $345. to stay at a better hotel, which was the Casa Avalon. I checked Casa Avalon at the time I made the choice and it looked like a few hundred dollars a night to stay in a king bed "superior" room (later it turned out that I could have gotten the room for more like two hundred a night), so it seemed like a good deal and we went for it. Casa Avalon is pretty close to the water front, and not a bad hotel, not fancy but decent and clean, with free water bottles in the lobby and a refrigerator in the room. The package did include free tickets to and from Catalina on the Catalina Express boat. I'd say that over all, after checking and realizing that mid week I could have booked rooms directly at Casa Avalon for a couple hundred a night, all we saved was maybe $200. maybe less by utilizing the "free" trip voucher. However, what the voucher did get us to do, was go to Catalina in the first place. We have stayed in Catalina before for a longer trip at a nicer hotel, but we probably would not have gone to Catalina at all, at least not right now, were it not for this voucher. So the voucher did get us out the door on an unplanned vacation and that was something!

Just finished a 3 day fishing trip with the Royal Polaris and the Adventure Travel Alliance guys…read morewere on the boat. What a great group of guys, talented fishermen and just great guys!!! If your interested in an adventure of a lifetime check them out! Steven (Stevie) is an awesome person and a hell of a lot of fun to fish with.. Thank you guys for everything. Billy