"Deal" gone wrong. I thought this guy was reputable, but now I can't find this guy's business licensing with the State. Best stay away from unlicensed contractors!! I've learned the hard way, and my carpets are worse for it.
It all started in November 2014. I wanted the carpets cleaned before company came for Thanksgiving. They were running a three room special for around 80 bucks and so I scheduled them. When the representative arrived he looked disheveled, sloppy, and cranky. He was in and out of the house, on his phone, sitting in his truck, and generally not acknowledging our presence or even seeming that he would start working for a good twenty to thirty minutes. Finally the cleaning started and he appeared rushed. Some of the stains/dirt were coming up, but he pretty much grazed over everything, occasionally spraying a concentrate on some areas.
After the cleaning, we walked through to inspect. The carpets were really soggy; wetter than any other time I've had them steam cleaned. The carpet looked better than what it did and so we closed the transaction.
Three days later, the carpets were finally fully dry! Way too long to dry. But I noticed a film had been left on the carpet, so any time I'd step on smooth floor I would slip. The carpet was collecting dirt at a rapid rate, and we don't even wear shoes in the house! So after the holiday I called the owner and he said he'd send his guy out to re-clean, for free, to fix the problem. He was informed how wet the carpet was and about the film I felt on the carpet. He said maybe his guy didn't rinse enough.
Finally the guy is scheduled to come out and re-clean. Same representative as the first time; still cranky, sloppy, and disheveled. He opens with "so what's the problem?" RUDE! So I explain the issue and he goes through and argues with me that it wasn't possible to take so long to dry and there was no film, and he couldn't feel a film, etc. I told him I didn't call them to argue, I called them to fix the problem and the owner himself said he'd have someone come out and re-clean FOR FREE. The representative refused. I said I was dissatisfied because of all the issues that were happening after the cleaning (how quickly the rugs were dirtied due to the film) and he still insisted he couldn't re-clean, just rinse. Finally after about fifteen minutes of arguing he said he'd re-clean, but their product wouldn't give me the results I wanted. WOW!! All I wanted was the cruddy film/dirt removed and hopefully brighten up the carpet, and he says they can't do it. Should have told me their product doesn't clean well the FIRST trip out! I had to send him away because all the guy wanted to do was argue. Did the owner ever call back to find out what was wrong? NO! Poor business management. I will NOT recommend.
Now I have napped--up carpets, with a gray film on top, and this guy doesn't acknowledge a creditor complaint, my email complaint/letter, OR the BBB complaint. I couldn't find his business licensing anywhere. Still waiting on a response about that! read more
