Beware of Maximum Solutions, aka 3rd Nail.
Maximum Solutions gives a discount off their original price quote ($1500.00) if you pay in cash instead of a credit card. So, I paid in cash. This cash discount ($150.00) has no bearing on the service performed by this company. It was only a discount for paying in cash, instead of using a credit card, and nothing else. They offer this discount to all their customers.
The new work contract (12 Dec 2019), stated by Maximum Solutions, and for a price of $1350.00 (cash price), states:
1)" On side with aluminum soffits they will be removed and plywood cut underneath to add nails to existing clips - put back up original soffit vents."
2) "On side with wood soffits we will cut trench and add additional nails/clips to required roof trusses then put up new 6" white deco mesh venting running parallel with the wall."
3) "Price includes New Wind Mitigation Report"
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Sentence One (1): On the day work commenced, Maximum Solutions worker Gabriel (along with Maximum Solutions Wind Mitigation company --the third party they use for their Wind Mitigation Reports-- Patek Inspections) and Chris Patek, owner/Inspector, discovered: 1- There was no plywood underneath the aluminum soffits to be cut, and 2- There was already a third nail on the existing clips. Therefore, no work was needed/or/required on this side of the home. In fact, Inspector Chris Patek took pictures of the already existing third nails on this side of home for his Wind Mitigation Report, and then left the work site.
Sentence Two (2): This is for the other side of the home. This work was completed.
Sentence Three (3): This was completed early on the day the work began.
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I asked the worker Gabriel for a discount for the work that was not performed/needed. He said he did not have the authority to give a discount and to call his boss. I reached out to Patrick Crowley, owner, but there was no answer, I left a message (to which I received no reply). So, Gabriel stated he could not leave unless I paid the full price of the contract, and he stated "I feel sorry for you because I did not do all the work stated on the contract", so in his kindness, Gabriel gave me a $50.00 discount. I paid the price of this contract, minus the $50.00 discount Gabriel gave, for a total of $1300.00, cash.
In conclusion, Since work was not needed in Sentence One (1), I sought a $400.00 refund for that portion of the contract. I felt a customer should not have to pay the full amount ($1300.00) when only part of the work was required; and a remaining balance of $900.00 was still a fair price to pay Maximum Solutions as it only took one (1) employee eight hours to complete sentence two (2).
The next day I immediately, and through the end of December 2019, reached out to the owner, Patrick Crowley, via texts, calls, and emails regarding the $400.00 discount. He only answered one text stating he will not refund any monies, along with all his woes of running a business. In addition, Patrick Crowley made no attempt to come to the home to view that work was not needed in sentence one (1) of the contract.
Another email was sent to Maximum Solutions at the end of December, which again was not answered. I waited three more months, until March 2020, to give time for Patrick Crowley to reply. Since there was no reply by mid March, I contact BBB Complaint Department and filed a complaint against Maximum Solutions. The owner Patrick Crowley replied to BBB immediately and threatened me with his lawyer, said he lost money on this job (I am not understanding his reasoning because I paid him what he quoted in his contract ($1300.00) -and- he did not complete all the work), and still would not attempt to come to the home to see the work that was not required. Patrick also stated to BBB that I was getting a large monetary discount on my Home Insurance. (This is a false statement by Patrick, 1) he does not know my Home Insurance, and 2) my Home Insurance is already very low and this work only produced a savings of $50.00 a year. In addition, the -only reason- I used Maximum Solutions is that I was having a new roof installed, so, I wanted to make sure a third nail was on all the roof trusses before the new roof work began.) (See BBB Complaint agains Maximum Solutions, aka 3rd Nail.)
I invite both Patrick Crowley, along with his lawyer, to visit the home and see the work that was not required, in which I paid for, in a legally binding contract. I also have a large quantity of pictures taken that day that I would like to share with both Patrick and his lawyer.
So for any customers of Maximum Solutions, aka 3rd Nail, beware of paying contract price in full, especially when paying in cash, to this company if all the work stated on the contract was not needed. read more
