walking in relaxing music was playing very attentive at the desk went to very comfortable room then…read morebegan a wonderful message focused on exact muscle groups where I was in discomfort very professional would recommend 10 out of 10

I had one of the best massages of my life. On a whim I called the nearest massage place to me. I…read morewas able to make an appointment the same day. I arrived and was promptly greeted and brought to a room. It smelled and looked very clean and I felt very comfortable being there. At times the pressure was fierce but I could feel the tension melt away. 10/10. I'm calling today to make another appointment-I hope they can see me today!

Annie and the staff are friendly and absolutely amazing! The establishment is very clean I…read morehighly recommend them for your massage therapy they are amazing and do a wonderful job

I came in for a 60-minute massage after a long flight from California, hoping to work out some of…read morethe stiffness and muscle tension from traveling. Unfortunately, the experience didn't meet my expectations. The massage lacked the pressure and strength I was looking for, even though my goal was to relieve tight muscles. It felt more like a light touch than a therapeutic massage, and I left still feeling tense. I understand that pressure preferences vary, but I expected the therapist to check in or adjust based on my needs. I was really looking forward to this appointment after traveling such a long distance, so it was disappointing to leave feeling like I didn't receive the level of service I paid for. I hope this feedback helps improve the experience for future clients.

Extremely disappointing experience. The female owner/boss is pushy, overbearing, rude, and…read moreextremely money-driven. She repeatedly pressures customers to spend more money by trying to upsell them to longer massages or even four-hand massages, instead of simply respecting what the customer originally asked for. She doesn't even use her one hand. She stayed on her phone during my massage. The attitude toward tips is even worse. There is an obvious expectation that customers should tip generously, and if the tip is under $20, she acts unappreciative and makes it uncomfortable by pushing for more. Tips are supposed to be earned, not demanded or guilted out of customers. What makes it worse is watching how she treats the other women working there. They are polite, sweet, and professional, but she comes across as controlling and demanding toward them as well. The entire experience felt less like customer service and more like being pressured to spend as much money as possible. There is nothing wrong with offering an upgrade or mentioning additional services once, but repeatedly pushing a longer massage or four-hand massage after a customer has already made their choice is simply uncomfortable. I would strongly recommend management take a serious look at how customers and employees are being treated. Being money-hungry should never come at the expense of basic professionalism, respect, and appreciation for the people actually keeping the business running. The towels also had a sour smell. I don't think this establishment is using the correct detergents and cleaners in their shop

Worst place ever. Rude customer service. I asked for my money back and the owner acted like she…read moredidn't know how to speak English anymore. I would not recommend anyone to ever visit this place!

I wish I could give them zero stars no massage oil used for about 5 min 4 calls about happy ending…read moremassage never felt so out of place waste of 50 $ yea I know calls where about sex as she was next to me when she answered on speaker phone !! One of the guys even asked how many women was there today cause he had her last month ! The body hr massage consisted of her putting round globes on my back left there with same stress knots I had !

I came in with lower back pain and leg pain. The therapists were very nice and helpful. I got a…read morefull 1 hour massage and the cupping treatment. It helped me tremendously, and I thought it was a good value for the money. I will definitely return.

Very disappointed. Yi was my nail tech. Not only did she only dip once in the colored dip powder…read morebut didn't even fully cover my nail. Also went from 50 three weeks ago to 55 Wednesday. I won't go back.

This was a chance visit and I loved the work that they did on the pedicure. You can also get waxing…read moreand permanent makeup too if that is your aim. They weren't too busy on a Tuesday night and took me right away. The foot massage was the best part, come see if they refresh you like they did me.

I've gone a few times. It's always clean and peaceful. Chris does a fantastic job. He's very…read moreprofessional. They always explain what's going on and check in to be sure they aren't hurting you.

I tried to purchase a gift card for mother for Mother's day. The website made it impossible. I…read morecalled but there's no one there to answer the phone or the door apparently when a therapist is in session. Their website was terrible and all I was doing was trying to buy my mother a gift card; called but I couldn't even do that over the phone because they have no way to get a gift certificate to someone. So it became increasingly frustrating to do business with an office that isn't in touch with today's customer market. Ended up in a yelling match with Valerie De Loch. In the end, they lost the business as I preferred to go elsewhere.

I absolutely love this place! The sign does say Relaxation and is located near Belk in Bel Air…read moreMall. The massage therapists do not speak English as their first language but the therapist that I see (male) does seem to understand me pretty well. I specifically ask for firm pressure and he does use his elbows with some of the moves. To me, this is perfect - I have a job where I sit at a desk for 8 hours a day, so this move really helps to relieve pressure in my traps and neck area. I prefer to lay on the tables vs. chair massage. I have a frequent client card and get a "punch" each time I go. Every now and then, I will redeem my punch card for a free 10 minute massage which is perfect if I am on my lunch break from work. I definitely recommend this place for a convenient massage. Walk in's are welcome - I am not sure if they take appointments. Be sure to tell the therapist of your needs so that you get the most out of your massage. Enjoy!

They practice under a different name, Relaxation. They pretend to NOT understand or speak English…read more Their massage licenses are not in a place that makes them easily legible...10 get up the wall. They use pressure on clients' spines with elbow or first pressure. Not good. If I could leave negative stars, I would.

Went to Shaila with severe neck and shoulder pain. She did a wonderful l job in my neck and…read moreexplaining to me what is going on with it. She was very professional and kind. She was easy to work with and made me feel comfortable. Her room was neat, clean and comfortable I will definitely be going back and recommend her.

From the owner: Hands On Massage therapist, ShaiLa Ellis offers a retreat for the full body designed to alleviate…read morestress & pain through treatment based massage therapy. ShaiLa works with you, instructing on how to listen to your body & take control of easing tension & discomfort. Through regular massage therapy appointments, you can release the pain, & restore your body. LMT, ShaiLa Ellis was born & raised in Sandy, Oregon. She always knew she wanted to help people, especially pertaining to their health & well-being. In 2005, ShaiLa graduated with honors from Ashmead College in Vacouver, Washington, completing massage licensing, specialty spa & certified aromatherapy programs. She has 6 years experience in massage therapy. ShaiLa & her husband reside in Mobile, AL.

Came in for my first massage in 3 months and Monique was amazing. She was professional and listened…read moreto my feedback and periodically checked in with me to make sure the pressure was fine. I feel pampered and relaxed and am looking forward to returning very soon.

This was my first experience with Hand and Stone, and went because my sister highly recommended…read morethem. I started out with a very relaxing facial done by Faith, who was very pleasant and immediately made me feel comfortable. By the time she applied the 2nd hot towel to my face, I knew I would be making this more than a one-time visit. I finished my visit with a massage done by Trinity, who made me so relaxed I nearly fell asleep! The shop itself is very inviting, but ultimately, it's the staff who makes this place a success! Completely worth the 45 minute drive to indulge in a day of relaxation. Highly recommend visiting, if you haven't already!