I have been going to Maxim to have Celine do lashes for a year now - so over 12 visits under my belt. Initially, she was SUPER sweet and indicated giving me a better deal than other clients. We had a great rapport with the same silly sense of humor... in the beginning. Now, here's my take on her customer service skills...
Disrespectful. After a few visits, she started slamming other customers to me, saying terrible things about her staff, and dissing my family. Celine complained about her finances, her realtor, and as cute as she is, she just has a nasty perspective. But she is nice when you are a new client or when she's upselling you.
Changed appointment times. EACH time, she texted me an hour earlier to change to an earlier appointment time. EACH time, I dropped what I was doing to get there earlier and then I still had to wait. A few times, she wasn't even there. Another time, no one had keys to get in so we waited for her. Another time, she came back strolling in late with shopping bags. And the last time, she asked me to come in earlier, I texted I was on my way and when I got there, she took in a walk-in. I get it... if you're new, she treats you golden. If you're an existing client, doesn't matter how we are inconvenienced.
Lied about appointment times. She would tell her staff the customers changed appointment time... though she would tell us she needed to change the appointments. And then later would say it was for MY benefit.
Frustrated with Celine. When I expressed my frustration to Celine about asking me to come in earlier and then took a walk-in, SHE GOT FRUSTRATED WITH ME... saying I need to be understanding and then she gave me the cold shoulder. NOT a good thing to do as an owner... to treat a customer that way. At this point, I'm crying in frustration the entire time she puts lashes on. No apologies from her.
Lied about staff's certifications. When she asked me to have someone else start my lashes, I asked if the person was Nova Lash certified and Celine said, "Yes, of course." I later asked the stylist and she replied, "I'm still working on it... I'm not certified."
Smells like smoke. It may bother you to have someone so close to your face when they smell like cigarettes.
Disparaging remarks about her staff. She would express dissatisfaction about her staff but then ask me to use them instead of her. Now why would I use her staff when she slams them? After getting tired of her complaining and being late to appointments and with no nearby Nova Lash places, I used another eye lash stylist at her salon. Very sweet lady. TOTALLY different experience.
Ignored me. And guess what? Celine totally ignored me when I made appointment for one of her staff. When I was paying at the register, Celine came up with her client and totally ignored me... standing directly in front of me... talking to her client or texting.
Changed lashes? I now question IF Celine actually gave 3D volume lashes all the time. When lashes fall out (to be expected, right?) 3D volume lashes fall with few attached to each other... that's what 3D volume lashes are - not the single lashes. But the last few times Celine did them, only single lashes fell out when I paid for 3D volume.
Glue. I complained to Celine throughout the year about my eyes stinging. She said it was my mascara. So I purchased her Nova Lash mascara after her upsell but eyes still sometimes stung. After no longer wearing mascara and only using blush with lip gloss, it has to be glue which caused stinging. Another stylist (an out-of-state friend) said if someone is not using Nova Lash glue, that could be the reason why... but how would I know?
Personal business. When I wrote a check, she told me to write it to her personally... because the bank couldn't accept checks payable to Maxim Eyes. Doesn't sound legit... sounds like she's not declaring all of her business revenue... but that's between her and the IRS.
Charged more than advertised price. I NOW noticed on her website that NOT only did she NOT give me a deal for the volume re-lash fills, she charged me $10 MORE than what is listed on her site! False advertising.
Parking. Giving a heads up as parking is definitely an issue... not a deal breaker to me.
I REALLY do not like to post these types of reviews... but enough is enough. The recent interactions were enough to get me to find another salon to do my lashes. And charging me more than the advertised price pushed me to writing this post.
Sooooooo... yes, Celine looks very sweet and can be funny... but keep in mind, that's how she's been getting away with these unacceptable behaviors. Beware of Maxim Eyes... and like the poor review from another customer, I am right there with her in writing a contradictory post. As you can see, I had several negative issues with Celine. She doesn't seem to feel bad about her customer service skills. So I don't feel bad about putting out there how she has treated me. Her behaviors caused this review... not me. read more