I am writing this review on a iPhone screen replaced by Max yesterday. I feel whole again! I was pissed when the Apple Store refused to fix my screen because they claimed that there were "dents" on the corners of my iPhone which had spent its whole life protected inside a case. There were chips in the finish but that is hardly a dent. They wanted €309 for a "new" refurbished phone! Luckily I found Max, who is nearby and only wanted €150 to install a new screen.
His customer service was 100 times better than what you get at the Apple Store. I didn't need an appointment, and I was greeted at the door by a friendly guy who helped me with juggling my broken phone and cranky toddler. Max fixed my screen in 20 minutes while I waited, and I had a nice cup of coffee and a piece of candy which made my cranky toddler super happy and ready to embrace the world.
This is in great contrast to the Apple Store, which insists that you are not more than 10 minutes late for your appointment, make you stand in a slow line to check in for your appointment, offer you no tea or coffee while you wait, and last time made me wait 45 minutes with a screaming cranky toddler while they looked at my phone and insisted again that I buy a new refurbished phone instead of just replacing the screen.
So I am glad that Max is here! Go see him, he's a cool guy. read more