Went here for my first eye exam in many many years and the doctor and staff all made me feel very…read morecomfortable despite why not knowing what to expect. The technician who did the preliminary check-in (Tara?) was very friendly and made me feel at ease as we went through the routine tests. When Dr. Straughn came in she was very thorough in explaining my options and even gave me some things to think about in the future for sunglasses. When I sat after my exam with Frank to pick out my glasses he was very helpful in helping me make a selection that was not only comfortable but also afforable and looked good on my face. Emily was also great! I booked my appointment completely online and the entire process from start to finish was positive and couldn't have been any easier. There was ample parking behind the building, and the waiting room is separate from the show room which made the process of selecting frames stress free.

Mixed review: Optometrist is personable and professional,…read moreand the eye exam part I have few issues with, other than I'm annoyed that a retina scan (not covered by insurance) is now mandatory - seems like a cash grab to pay for an expensive machine, and I'd prefer the option to do the retina scan every few years. Because of this it's a 4/5. Frame boutique: I actually chose this practice specifically because they sell Silhouette frames, but they are extremely expensive, and somehow even a worse deal if you just need replacement lenses? I was told "our coatings are SO much better than you can get elsewhere". Ok I said, but less than 2 years after my lenses were replaced in August 2024, all the anti reflective coating was wearing off all around the rims of both lenses?! There is a 2 year warranty, but from the original date of purchase (not date of replacement, apparently). I think I'll be buying my glasses from Costco from now on for 1/4 the cost. My coatings have never worn off from anything I bought there (or that I bought 10 years ago in Miami for that matter). I do not have faith in the the lab WPEA uses.

Great service,great Dr.who explained everything so that I can understand and amazing crew.read more

Dr. Salinas is the best eye doctor I've been to. He's very knowledgeable about symptoms of eye pain…read moreand why they occur. He answered all my questions and concerns and didn't make me feel rushed at all. He's very personable and easy to get along with! The office staff is super helpful, they were able to get my husband and I appointments right next to each other, so we could come at the same time. They also explained our insurance coverage to us really well, in regard to getting eye glasses. They have a fairly large selection of eye glasses to choose from if you end up needing them. I took a picture of one panel of glasses, but they have 4 or 5 more outside of the picture I took. There's lots of parking available! I highly recommend Dr. Salinas and his office team and will continue to go to them every year that I'm living in Orlando.

I called in to make an appointment with the doctor on Monday and was able to get an appointment on…read morethe same week on Friday. The front desk girl was very friendly and knowledgeable. She had me on the machine for a short while to take some printout measurements. Since this was my second time here, I was sending to the doctor right away without filling out a bunch of paperwork. Dr. Elliott remember me right away, from last year appointment. He was clear and thorough. He also had me on the machine to verify the measurements the front desk girl gave to him. He told me to go see the glaucoma specialist again this year and ask if I want the progressive lens since I'm nearsighted and I couldn't see up close at the same time. That was it. I was out of there in 15 minutes.

I received the worst customer service experience today at Dr. Sloas' office. I had scheduled an…read moreappointment for my daughter over a month back for today November 25th at 11 AM. I never got a confirmation about the appointment, so I was confused about the date and time. I called last week multiple times and they won't answer any phone calls or return voice mails. I finally asked to talk to a manager at Costco and I was directed to Paul, the assistant service manager in Costco. I explained to him how it was impossible to get hold of anyone at the optometrist's office. He walked down there personally and asked them to call me, as I had been calling to ask for my appointment details. A girl from that office finally called me and told me that my daughter's appointment was scheduled for Monday, November 25th at 11. I asked her why they weren't answering phones Or returning voice mails? She goes because the phone was not working. I asked her why wasn't the phone working.....she goes, how do I know? I am not the phone company!! I asked her if that's how she usually talked to customers and that was extremely rude. So today I was there at 10:50 am with my daughter for her appointment at 11 AM. The first girl told me there was no appointment scheduled. I asked her that was not possible. Now, the other girl told that my daughter's appointment had been cancelled. I was shocked and so angry. I asked them why was it canceled? She goes because I didn't give my credit card number to reserve the appointment . I told her no one asked me for my credit card number ever. How am i supposed to know to give the credit card number? The doctor came out and he tells me it isn't their fault. I should have given a credit card number. I again repeated that no one ever asked me for it. They told me I could come at 12:30 for an appointment. By this time, I was done and so was my daughter. She said mom, please let's just schedule an eye exam somewhere else. I agreed and walked out. I still wanted to talk to the assistant manager Paul about this horrible experience. Paul was extremely busy, but he called Tarra, another service manager to help me. I told her the entire story. She went down to talk to them and got me the appointment for 12:30, which I didn't want with this facility anymore, but I just wanted eye glasses urgently for my daughter so took this appointment. Tarra came to look for me and asked me if I could show her a log of my phone calls to Costco, as the staff at the optometrist's office told her that I had never called to make an appointment. . I showed her my call log and I also found the text they had sent 2 days back to say my appointment was for November 25th at 11 am. she took a screen shot with her phone and went down to show it to them. Within 5 minutes I got a call that the doctor was done early and he could see us now. I went down with my daughter. The doctor says to me with a smile.....see, it's all settled now. literally no regret, no apology for how they treated me. I told him that I was extremely upset and I had absolutely nothing else to say and I just needed my daughter's eye appointment to be done. I asked the name of the girls who treated me so rudely. One said her name was Vanessa. The other said she didn't have to give me her name. If I am to guess, I would say her name was Marie, the same girl who canceled my appointment for calling her out on her rude behavior on the phone. It is so shameful that these people have their office in such a wonderful business like Costco. I really hope Costco reads my review and is aware of this experience.

Dr Gaterbaum, what a quality guy! I often say, you can pay someone for their services but you can't…read morepay them enough to give you their heart! They either have that capacity or not. The Doc, puts his entire self into each patient! Carl, yes, I know him on a 1st name basis not as a personal friend but as a patient. He is excellent! In a profession where you must have excellence and professionalism. I've been going to Carl for years. In fact, I followed him from his prior office on John Young Parkway. I found him and sent my wife, daughter and recommend him to all my friends. When you find a winner you stick with them. The Doc is awesome and so is his staff. Don't believe me, ask them how long they have been working there! 15 years, 13 years and a few for 5 and 3 years. Employees, vote with their feet when they don't like where they work. His people like working there and it shows. You know what they say, it takes two to tango! If you want people to be friendly, you have to do your part. I always ask the staff for their first name and use it often. I find people mirror what you send out. Your office visit starts by meeting Brittany at the front desk. An attractive, smiling, professional, friendly face. After a brief check in you proceed though your organized, professional eye care experience. Feeling cared for at each part of the experience. After your eye exam your next step is to pick out some quality lenses and frames. They have a great selection and reasonably priced too! I recently did a cost comparison with another local store and they wanted $300 more for the same pair. The last stop is to pay for all this stuff with a visit with Shelly at the front desk. She helps you wade through insurance issues so you pay the least amount out of pocket. Looking for a great eye doctor and eye glass store, look no further! Thanks Carl, for taking care of me and my family for over 20 years!

Dr. Guzak and his staff were absolutely amazing. Very helpful and friendly. They have a great…read moreselection of eye wear and lenses. I asked about contacts, left with some the same day to try out. Hands down the best experience I've had from start to finish. Thank you Dr. Guzak and Staff!!

BEST Eye doctor I have ever had!!! I love that she takes time with her clients and is very…read moreinformative. I will not go anywhere else:-) Me and My hubby come here every year on our Anniversary to get our new glasses

I had an appointment set up for Friday, Sept. 11. Today, Sept. 10, I was driving a long distance…read moreand was not using my phone. They texted me with a request to confirm the appt and the text demanded I respond by 2pm or the appt would be canceled. Of course, I didn't see it until after 2pm and it was canceled. That alone would not make me give a poor review. What is completely unacceptable is when my wife called to see if the appointment could still happen, the man who spoke with her was rude, unhelpful, curt, and hung up on her. Completely unprofessional. If that's how they treat new customers, we are glad to not use them, ever. We are making arrangements with a professional optometrist and are happy to avoid this business.

everyone from the front desk to the girl meghan who started my eye exam. Dr burry was very nice as…read morealways. I have been going here for a while. I started coming when Dr Lewis was here and have been a patient ever since. girls up front are very professional. will be coming here for all my eye needs

Rarely kept an appointment within 20 minutes. On many occasions we sat for over two hours past our…read moreappointment time. One of the office clerks overcharged my dad by 100's of dollars by mistake. When I initially texted them regarding the issue my dad was having, their bot told me to take him to the ER. So you may ask, why am I still giving Toppino five stars? This rating is for Dr. Burry. When I finally got my dad seen by Dr. Burry, he took my elderly dad's injury very seriously. He dedicated the next consecutive five days to seeing him and taking care of the injury. At first he said there was a chance that his vision was gone for good, but after multiple visits and lots of home care instructions followed, little by little my dad's vision came back. I can't recommend Dr. Burry enough if you find yourself or a loved one with an unexpected eye emergency.

April 17th 2026 Rucha convinced Sridhar Rangaswamy (Which is…read moreme..typing here) was highly helpful, quick like people who were 20 years back.. She convinced me to move from WP Vision in Winter park to our outstanding doctor.. Robert K. Smith, OD... Great, quick, highly knowledgeable. Thanks to Rucha to make this happen.. Other few folks definitely worrth mentioning are : Sebastian .... very sharp, young kid and Alejandro in the Eye Glass specialit. pleae ensure to get those. In the future please send to . This one is my wife's old email ...and i gave my email address, i did not get it till now. Appreciate ... and Please send a Kudos to all these three folks for sure.

I was in need of getting my eyes checked, found this place on my provider's website…read more Best decision ever, the entire staff is so nice and friendly. The Doctor is very knowledgeable and helpful. The office is clean and there's a large variety of glasses/sunglasses to choose from. Highly recommended!

Restored my vision! I was experiencing extremely dry eye and saw other optometrist and…read moreophthalmologist without a solution. Dr. Podschun listened to my experience and frustration very patiently and then went into action. We tried some different eye drops and a special lens (scleral) that would restore comfort and quality back into my life. I'm so grateful! I've been seeing eye doctors for about 15 years with my daughter who wears glasses so I have plenty of interactions with different eye care professionals but Dr Podschun is the best! Highly recommended because it's true!

My kids and I have been going to this eyecare facility for about 2 years and we've ALWAYS received…read morevery professional and friendly customer services for the entire staff. And we absolutely LOVE the new location. The Bennett's (Iantress/Alahna/Saxon)