Our Frigidaire came from Mr. Rods in Nov. 2005 and it stopped making ice June 2023. We looked on…read moreline at the Frigidaire web page for a replacement and found a similar side by side and found one that was the updated version of our fridge. Have visited Mr. Rods last August when the store was under repair and talked to Mr. Jeff about what models of Frigidaire they carry. When our fridge went bad after 17 years I phoned Friday afternoon and asked about a replacement . I told Jeff what model number we wanted and he told me that he would look into when he could get one At almost less than 30 minutes Jeff called and said that they did have one in stock. I purchased it over the phone with Jeff offering a Monday delivery. I was already had a full Monday so we made Tuesday after 1PM the delivery time. On Tuesday the truck arrived on time and the driver knew us from the first time he delivered appliances many years ago. The delivery and setup went smoothly and quickly as the removal also of our old fridge. The next morning I noticed that the fridge side door some resistance when I open it. The door was not self-closing and also had some resistance closing. It also made a loud cracking noise when I closed it. The next morning I phoned Jeff and he told me that he would have someone come that afternoon to check it out, The service call went well and now all is well with our new Frigidaire and we are very happy with the quick ordering, delivery and service from Jeff at Mr. Rods. All of our home appliances from washer & dryers and all our kitchen appliances come from Mr. Rods in Houma, LA. We highly recommend Mr. Rods as their sales and service are good and quick.

i recently bought a new washing machine and have had to have it repaired three times so far. I…read moreasked if they would trade it for one that works properly and was told to call Maytag. I am very disappointed in the lack of concern. What happened to service after the sale?

My service provider was very accurate with text messages and arrival. Mr. Jerome my service person…read morewas very thorough and accurate with my AC problem. He fixed it and it started cooling instantly. I am very pleased with his services and the cost of the problem. It only took him 30 minutes to detect the problem. Monique

Didn't really search for any other avenues to try & get to top of the AC to fix it. I even…read moresuggested maybe their a opening in the attic to look at the top of the AC to see which actually needs to be prepared

The technician was excellent. However the staff needs to apologize for their mistakes and not argue…read morewith the customer, i.e. booking an appointment incorrectly, thereby me wasting an afternoon was for an appointment, then calling the company and was told I was incorrect, however I have a text message informing me of the appointment.

If I could give 0 stars, I would…read more I first scheduled service through my Whirlpool warranty on May 18. My mother and I are neighbors, we own the exact same Whirlpool washer, and we were both experiencing the exact same problem: the washer would hum continuously after the cycle ended, the pump would keep running, it wouldn't fully drain, and it would get stuck after the rinse cycle. Whirlpool scheduled us both with Broussard Appliance Repair for the next day. Instead, Broussard's called and said they needed to order a part and that they only came to my area on Thursdays. No problem--I understood and agreed to wait. The next day, I checked with my mother to make sure she had received her scheduling call. She hadn't. When I called Broussard's, the receptionist informed me that she had canceled my mother's service ticket because she assumed it was a duplicate--even though it was for two completely different service addresses. I had to call Whirlpool and have the ticket reopened and reassigned. When I called Broussard's back, the receptionist actually told me: "Your mom will have to wait until next Thursday. Yours will be fixed this Thursday and your mom can wash clothes at your house." That is one of the most unprofessional things I have ever heard from a customer service representative. Thursday finally arrived. The technician, Jessie, came out and attempted the repair. Unfortunately, the replacement control board he installed was defective. During the repair, something burned up, and when he left, my washer wouldn't even power on anymore. He ordered another control board and told me it would ship directly to my home and that I'd have to call Broussard's back to schedule yet another appointment. Meanwhile, my mother was still waiting for her appointment the following Thursday. By Wednesday she still hadn't received a confirmation, so I called again. This time I was told the part for her washer was on backorder. That was interesting considering no one had even come out to diagnose her washer yet. Eventually our parts arrived, and we were both scheduled for June 25. Jessie completed my repair and told me everything was fixed. It wasn't. This weekend, I finally started catching up on laundry after being without a properly functioning washer since late April, only to discover the exact same issue is still happening. At 8:03 AM (they open at 8:00), I called Broussard's. The same receptionist answered and informed me that she had already closed my ticket and that I'd have to call Whirlpool myself to reopen the claim. I immediately called Whirlpool and specifically requested NOT to be sent back to Broussard Appliance Repair. To be fair, Jessie was always polite and seemed to genuinely try. My issue isn't with him. My issue is the complete lack of organization, poor communication, unnecessary delays, closing service tickets before customers verify repairs, and one of the most rude and dismissive receptionists I've ever dealt with. From canceled service calls, assumptions instead of verification, defective parts, weeks of delays, having to repeatedly involve Whirlpool because Broussard's couldn't manage their own tickets, and still ending up with a washer that doesn't work--I have spent over a month dealing with something that should have been resolved weeks ago. I cannot recommend this company to anyone. Save yourself the frustration and request a different warranty service provider if you have the option.

Amazing staff, they helped me with everything I needed, and gave me some new ideas on upcoming…read moreprojects. Service is everything, if something goes wrong, they are one phone call away. Why go anywhere else, when you want the best, and expect the best, Richards will always be my place.

I ordered two large pots for my restaurant prior to opening, upon preparation of my grand opening I…read morewas going to use the pots, only to find one of the lids was defective and did not fit either pot. I called once and the lady said she would get back to me. I never heard back from her. I called yet again a week or so later and another lady said she would call right back, instead I get an email the next day stating that I would have to ship the whole pot and lid back at my cost as well as I would have to pay cost to have a new one sent to me. I will never purchase from these people agin. I feel that I should NOT be penalized for their mistakes and poor quality control. They should check the product before it goes out to the customer.