Washer needed a repair. Call placed with HW provider and they assigned Broussard to the job. Took…read more5 minutes to repair. Technician knowledgeable and friendly.

If I could give 0 stars, I would…read more I first scheduled service through my Whirlpool warranty on May 18. My mother and I are neighbors, we own the exact same Whirlpool washer, and we were both experiencing the exact same problem: the washer would hum continuously after the cycle ended, the pump would keep running, it wouldn't fully drain, and it would get stuck after the rinse cycle. Whirlpool scheduled us both with Broussard Appliance Repair for the next day. Instead, Broussard's called and said they needed to order a part and that they only came to my area on Thursdays. No problem--I understood and agreed to wait. The next day, I checked with my mother to make sure she had received her scheduling call. She hadn't. When I called Broussard's, the receptionist informed me that she had canceled my mother's service ticket because she assumed it was a duplicate--even though it was for two completely different service addresses. I had to call Whirlpool and have the ticket reopened and reassigned. When I called Broussard's back, the receptionist actually told me: "Your mom will have to wait until next Thursday. Yours will be fixed this Thursday and your mom can wash clothes at your house." That is one of the most unprofessional things I have ever heard from a customer service representative. Thursday finally arrived. The technician, Jessie, came out and attempted the repair. Unfortunately, the replacement control board he installed was defective. During the repair, something burned up, and when he left, my washer wouldn't even power on anymore. He ordered another control board and told me it would ship directly to my home and that I'd have to call Broussard's back to schedule yet another appointment. Meanwhile, my mother was still waiting for her appointment the following Thursday. By Wednesday she still hadn't received a confirmation, so I called again. This time I was told the part for her washer was on backorder. That was interesting considering no one had even come out to diagnose her washer yet. Eventually our parts arrived, and we were both scheduled for June 25. Jessie completed my repair and told me everything was fixed. It wasn't. This weekend, I finally started catching up on laundry after being without a properly functioning washer since late April, only to discover the exact same issue is still happening. At 8:03 AM (they open at 8:00), I called Broussard's. The same receptionist answered and informed me that she had already closed my ticket and that I'd have to call Whirlpool myself to reopen the claim. I immediately called Whirlpool and specifically requested NOT to be sent back to Broussard Appliance Repair. To be fair, Jessie was always polite and seemed to genuinely try. My issue isn't with him. My issue is the complete lack of organization, poor communication, unnecessary delays, closing service tickets before customers verify repairs, and one of the most rude and dismissive receptionists I've ever dealt with. From canceled service calls, assumptions instead of verification, defective parts, weeks of delays, having to repeatedly involve Whirlpool because Broussard's couldn't manage their own tickets, and still ending up with a washer that doesn't work--I have spent over a month dealing with something that should have been resolved weeks ago. I cannot recommend this company to anyone. Save yourself the frustration and request a different warranty service provider if you have the option.