Very pleasant and surprising purchase yesterday. Went…read morethere looking for a king box spring. The sales lady showed me that is was two pieces, gave me a fair price and then told me that....they could deliver the same day. Between 3pm and 5pm. And it was already 230! And sure enough at 435 PM the delivery guys arrived with the foundation. They were very nice and one of them even restapled the loose netting on the bottom. Overall a great purchase and I would definitely buy from them again!!

I purchased my frame and mattress from here two years ago and got more for my money then anywhere…read moreelse. Their customer service is unmatchable. I am shopping for a guest bed now and that will be my first stop.

Samantha was very courteous and knowledgeable, assisted us with finding exactly what we needed plus…read moremore! Prices were very reasonable as well! Highly recommend!

Excellent service; very knowledgable salespeople Dylan and Sam. Not pushy, very honest as far as…read morewhat they prefer for a quality mattress and pillows. One stop shopping with mattress, pillows, sheets, etc and delivery free nationwide. Dylan went out of her way to explain the discounts and the variety of inventory and accommodate my delivery requested date. Would highly recommend.

Allison was amazing! She really knows her product and made the whole process stress-free. She…read moreguided me through everything and helped me select the perfect bed. The install team was fantastic too. It's a real gem having this business right here in town, and I love that the bed is manufactured in Michigan! The comfort is incredible, and the adjustable base is a game-changer. So glad I chose them!

Another five star review for absolutely top notch product and customer service. Bought a new Sunny…read moreSide Up (Queen plush) from them sight unseen over the phone after reading reviews and loving the idea of a quality mattress with interchangeable top layer. Jenifer was extremely helpful explaining the different mattresses and top layer options. Made my choice, had it shipped across the country, and after a few weeks decided I didn't like the feel of the top layer I'd chosen. Once again Jenifer came to the rescue, figured out what I needed and shipped me a replacement top layer (plush latex instead of plush polyfoam). Now I love my mattress and couldn't recommend this store more highly!

After discussion with the store manager we were able to come to a compromise regarding our…read moremattress. I appreciate their working with me.

I had a friend refer me to Denver. So, I bought my first mattress with them in 2015. It was a great…read moreexperience. Helpful staff. Friendly service. Two years later, I called to ask a warranty question. Ranna and Luke helped me out. They were great! Service friendly. And very customer oriented. It was a no hassle process to get a credit for the warranty issue. And to get my new/upgraded mattress ordered. They were quick to help and assist on every level. I'd recommend checking them out if you're in the market. I know I'll refer my friends here. Anxiously waiting for delivery.

This is the second time I've purchased mattresses from Dr. Zzzz'z and have not been let down. It's…read moreclean, friendly, and fast to shop here and I'm so happy this business remains in this area so I don't have to travel far.

From the owner: At Doctor ZZZZ'Z Mattress Centers, we care about the quality of your sleep. Offering double-sided,…read morehybrid, posture support mattresses, and more, we have the largest selection of mattresses in Michigan of any independent mattress store. As a local, family-owned business, we are able to provide you with personalized care and attention you won't find anywhere else. With our expertise and our extensive selection, we're able to match you with a mattress that fits you best at a price point that will help you rest easy at night. If you're looking to sleep better, let the doctor fix you up with the right mattress.

Great experience here working with Connie. We had just moved to the area from out of state and had…read morea pretty specific budget to work with, and she was great finding us something. Bonus was shopping 4th of July weekend and getting a free adjustable base. I went to pick everything up today and Connie and her team were quick to help me get things loaded, which was an adventure fitting in my car . Again we couldn't recommend this Mattress Firm location enough.

The customer service here is a joke. I ordered a mattress more than two weeks ago and they were…read morehappy to take my money, but my mattress still has not shipped. No one can provide me with any update on when it might ship. Every time I have asked for an update, I have been given a different promise that has come and gone, and then I am just told to wait until I receive an email with tracking information. Do not order from here!

I needed a new bed for my Mom and Terry was very helpful and didn't try to sell me more than I…read moreneeded. Price was very good and installation was quick and easy

Jim was great. Understood exactly what we were looking for and didn't try to up sell us. Gave us a…read morevery competitive price as well. Great customer service.

Well thus far I'm not impressed. Friend bought a box spring on Thursday and they stated they would…read moredeliver it Friday - Friday am was told it would not be Friday. It would be Saturday- between est 10-2pm - box spring was delivered at almost 7:00 pm Sat night. Then asking for an additional $40.00 on top of the delivery charge to bring it in the apartment. For a new place I'm not impressed.

This was the first time purchasing through Bob's and I bought a brand new bedroom set. Was…read moredelivered broken and set up broken. I paid for white glove service and noticed within a few hours that the nightstand had a hole in the back and the bottom drawer would collapse and make a clicking noise every time I open it. I contacted customer service. Ordered a replacement for the following Friday. I requested an evening delivery time due to my 24/7 building restrictions and that no one will be home to sign during the day. Found out a day before that it was being delivered in the morning. Customer service canceled and reschedule following Tuesday. I spoke to multiple representatives in between who confirmed that they had left multiple clear and distinct notes for the delivery team that it has to be delivered in the evening. Was found out the day before the second delivery that it was coming again in the afternoon. Rescheduled for a third time where I was guaranteed by two representatives, with text message proof that it was coming that following Friday after 4:30 PM. I then received a text message after speaking to the six representative that it was coming in the afternoon. I finally got a hold of an in-store manager after calling Customer service a few times. He changed the delivery for Saturday. As I'm writing this review, I am continuing to get emails that it is coming Friday, today, let me remind you No one will be home and there are building restrictions, however, I was told in store that it is actually coming Saturday, but I did not get any proof or email confirming that. This has been the worst customer service experience, especially as a first time buyer. I requested a full refund of the nightstand, which has not been accommodated for, I've asked for a full refund of my white glove service, which I only got a partial refund for. it has been almost 2 weeks and I still have not got my replacement and the lack of service between representatives is unacceptable. Come to find out that actually zero notes left for the delivery team, which means customer service did whatever they could do to get off the phone with me. Absolutely unacceptable. never be buying from Bob's again or recommending it.

This is hands down the WORST mattress I've ever purchased. From day one offered ZERO support…read more Within weeks, it started sagging, and now I wake up with back pain every single morning. The material feels cheap, and it barely lasted a year--completely unacceptable for the price. I bought from US Mattress, and when I reached out to the new owners, American Mattress, they flat-out refused to help. Their customer service was a joke--just finger-pointing and blaming the manufacturer instead of honoring the warranty. They basically washed their hands of any responsibility. Do yourself a favor: DO NOT buy from these companies. They sell garbage products and provide even worse customer service. Save your money and your health--shop anywhere else.

Doing comparison shopping against other place down the street and the difference, in every sense,…read morewas significant. Steve the "mattress nerd" was friendly, informative and helpful. Ended up getting two excellent bed set ups, king and queen, and price difference was substantial with added benefit of New Buffalo delivery meant no sales tax and delivery scheduled for tomorrow.

Very friendly and fast service! They are very welcoming and no pressure to purchase. Great…read moreselection of beds to chose from and the prices are even more amazing! Highly recommended

From the owner: We can save you 50-80% off retail store prices! Bypass the high retail markups of those traditional…read moremattress retail stores and receive an even better shopping experience at your locally owned and operated Mattress By Appointment Mishawaka, IN location. We save you time, money, and the headache of visiting a traditional retail environment! Due to our modern business model that eliminates unnecessary overhead and markups, we allow you to set your own time to get the mattress at a price you know is fair. This way, you can shop the best name-brand mattresses at fractions of the price you'll find at a traditional retail store. We set appointments with customers and use free word-of-mouth advertising to operate our store... We pass the savings on to you as we greatly diminish the cost of doing business the traditional way! This allows us to offer you superior service and the best brand-name products to choose from.