The customer service at the store is great! We worked with Roger, who narrowed down our options…read morebased on our sleep styles & showed us a range of prices. He was personable and took time to answer all of our questions. I recommend this store and Roger in particular.

I had a great experience! Mike at the Monroeville store is top notch and I'm thankful he was…read moreworking the day I came in. I was last minute mattress shopping and he made it very easy and actually knew about the mattresses. It was a nice visit compared to the cold shoulder visits you get at other stores. I recommend anyone who is mattress shopping to visit Mike! Thank you so much

Great salesmen. Great prices. Really great selection. Well made furniture at a reasonable price.read more

Updated from last year. We finally had enough saved to replace this terrible piece of furniture.read more

BUYER BEWARE We…read morepurchased a $2,300 refrigerator from Cabin Hill, our 4th appliance from them in about 6 months. We chose this long-standing, locally owned business because we believed we would receive reliable service and accountability. We also purchased the extended warranty on every appliance we've bought there. We were sold a defective product. Just over a year in, the freezer failed. We are now over two weeks without a functioning refrigerator, including through Thanksgiving. We lost hundreds of dollars in food and had to cancel holiday plans with our family and grandkids. The service technician spent over an hour diagnosing the issue and informed us that we had one of the most serious problems a fridge can have: a refrigerant leak, which rendered both the freezer and refrigerator unusable. We were told the repair would take nearly a full day and had to wait over a week for the appointment. After over 5 hours of work during the repair we were suddenly told that the refrigerator could not be fixed and we would need a full replacement. This was especially frustrating because just an hour earlier we were told that everything looked good and the repair would be finished soon. Instead, they said GE, not Cabin Hill, would be handling the replacement process. We didn't buy from GE; we bought from a local store expecting local support from their in-house service department. That expectation was a major factor in choosing this supposedly "mom and pop," 100-year-old business. What happened next was even more disappointing. I called today to speak to an owner, hoping that someone with actual decision-making authority might help our family. I was told an owner would return the call. After hearing nothing for 3 hours, I called again and was told the owners are never there. I was then transferred to a supervisor, who later identified himself as the highest-ranking employee on site. This supervisor was dismissive, offered no empathy, and provided no solutions. He repeatedly talked over me, refused to provide his manager's contact information, and would not pass our concerns to anyone above him. He hung up on me three times. I never yelled or swore; I was simply trying to get help. Am I frustrated? Yes. Did the arrogance, disrespectful tone towards a woman, and abrupt hang-ups escalate that frustration? Absolutely. We now have: A barely one-year-old refrigerator with catastrophic failure No usable fridge or freezer Hundreds of dollars in food loss A disrupted family holiday "Double coverage" in warranties that have produced no meaningful support A business passing everything off to GE, despite GE not being the retailer The most disturbing part is the complete lack of compassion, accountability, or willingness to connect us with an actual decision-maker. The supervisor claimed to be "in charge" but refused to share who his own boss was or how to contact them. Each time we asked, he hung up the phone. We expected much better from a company that presents itself as a caring, community based operation that has served our region for generations. Our initial experience, including excellent delivery staff was exactly what we had hoped for. But when it mattered most, that level of service disappeared completely. We have contacted the Better Business Bureau, and the Attorney General. People deserve to know the reality behind the reputation. This has been the worst customer service we have encountered, and the overall experience has left us feeling deeply uneasy about how this company does business. Proceed with caution. **The reply on GOOGLE by the business is not by an owner, as they are not involved with the business as we were told, and is not factual, see above. If it was, we wouldn't be here. Plus we called GE directly today 12.9.25, since we have heard nothing yet, and they had no idea about this issue, so more untruths. They also wondered why Cabin Hill was not handling this for us, and told us the tech cut the line too short and this is why the repair could not be completed. Lies upon lies so far. Shady stuff here folks.

Dryer would not start found a fuse that seemed bad. Went in and the parts counter fella had a…read morereplacement for me before I could even show him my model number. And then he said "also check this ..", which was key because I did check that, and it revealed a bigger and more serious problem. So back I go and they had that part as well! They gave me a bit more advice on it, and I went home and now I have a working dryer :-) And I know a good deal more about how this machine works. Stellar service!

10 months and still don't have the furniture that was ordered!!…read moreFrom what I can see this happens a lot to their customers. The excuse of the supply chain issue because of Covid is not a good excuse anymore, because this has been going on before Covid! Funny how other furniture stores can get in furniture, in a timely manner, and they can't! People work hard for their money, and they need to do better for their customers! Now I know why the Better Business Bureau gives Speed Furniture an "F" rating!!! Don't waste your time or money here.

I was greeted by a woman, though polite, didn't seem like she was interested. I asked her what…read morecouches she had in stock, and she said "I don't know, I'd have to check each one individually." Seemed like she couldn't be bothered

Had an absolutely amazing experience at Mattress Firm. I…read morethink I tried every mattress twice. The Sales staff was so friendly and helpful that it made the whole thing a piece of cake. I've waited too long to buy a new mattress simply because I thought it was going to be tough. They have such a big selection and they are divided into categories so once you find the tupe you want you know what part of the store to dive deeper. Hoping I won't need to come back for 10 years but now know exactly where to go!

My experience was Awful! I would have left no stars if that was a option!…read more I dealt with one of the Managers, Ricky. I understand the Sales business and the concept of Closing the Deal very much as I was in sales myself! Ricky is a LIAR! Plain and simple A Liar! He will promise you anything to your face to close the deal but his follow through is zilch! Lying to a customer is actually the worst thing a salesman can do! If you are looking for a mattress, well just about any store can offer you the same product as Mattress Firm, so I suggest you go to the other store! Unless you enjoy dealing with a salesman like Ricky who has no integrity and is a liar, then by all means go to Mattress Firm and ask for Ricky!

Salesman was awesome! Knowledgeable and listened to our needs and sold us a mattress that we…read moreabsolutely love!

Jay was friendly, patient and efficient. We got a great mattress for a great price. We went with a…read morelocal business and we are pleased with the resul.