I ordered a bedroom set on 4/4/16 and I didn't receive it until today 4/20. I knew when I ordered…read moreit that they didn't have it in stock,it was in a warehouse in a different state which I was okay with. The estimated date of arrival so I ordered it anyways. However, that date got pushed back twice which was more than frustrating. If it didn't take me so long to get this furniture I would have given them five stars. The set looks of good quality and looks equivalent to the picture. Alex has great customer service skills. I did all of my ordering over the phone since I moved from a different state and it was a very easy process. All in all I had a just okay experience with them. I definitely won't order from them again if it's not in stock, but if it is I would come back for sure.

From the owner: At Fraley's Furniture & Mattress Gallery, we think that furniture is more than just pieces sitting…read morein your home -- they're works of art that represent your way of living. That's why we focus on superb craftsmanship, cutting-edge design, and natural materials to handcraft the furniture of your dreams. We also have a diverse and ever-changing collection of name-brand items, all priced to suit your budget. Stroll through our 20,000 square foot building to view our collections, or call ahead for a personal appointment with our sales staff. We've been serving the Dumfries community for over 50 years and are here to show you the difference working with a friendly and family-operated furniture business makes.

They have a nice selection of mattresses at a number of price points. Joe was incredibly helpful to…read moreus. We felt like he tried very hard to help us in whatever ways he could. Delivery was scheduled for the next day; they arrived promptly and took the new mattress upstairs. All in all, the service was great and the selection was ample.

We are in town shopping for a mattress and additional items fir our parents. Our first and only…read morestop was at Mattress Warehouse. We walked in and immediately started laying and stretching out on the beds that felt like heaven, until we were greeted by the manager, Alex. Alex was nothing short of perfect! Thank you so much for helping us find the best Mattress solutions and add ins for our budget! We appreciate your depth of knowledge and care to help. Can't say that for other places. If you want honesty, great customer service with integrity Alex at is your person. Will post an update after our delivery tomorrow!

I love my mattress and was given a pretty good deal on it..... but getting it and the box springs…read morewithout incident is a whole episode like in a soap opera. First off my first of (4) yes I said (4) deliveries went like this. Oct 4th, 2021 the delivery team came to take away my old mattress and box springs. Mind you the first red flag was they did not wear masks or boot coverings which I thought was the norm now. Unless the owner (me) tells them it's ok. But I let that slide because I was just happy to finally be getting a new mattress after having my old one for longer than I should. (I want give the years...lol but it's been a long time coming). So they take the old one out and bring the next box springs up first. That's when I seen the first of the issues which was some torn areas (pics included) on the box springs. So I ask that needs to be replaced so I called the store back. I got a female sales associate who said that I had to first refuse them and they would have to bring back up my old box springs. Now I live in a 3-story townhome so that's about 50-plus stairs and the delivery guys was already looking worn out. Then one of them was saying that I can keep those torn ones and they will still be replaced. I had the mattress firm associates on speaker and she was saying no they being lazy and that I would have to pay a $99 restocking fee if I didn't send the torn "new" box springs back. So there was a lot of back and forth between them which I thought was unprofessional AF. So I got off the phone with her and I was assured by the delivery guy after they called their warehouse manager that I would get a call in the next few days to set up the exchange. So I was like ok I'm believing you over the sales associate. As you guess that call never came. So I called mattress firm about a week or so later and explained about the box springs he quickly set up a delivery date for them to bring me some new ones. So a few days later the (2nd) delivery team came out and when they flipped the mattress over to get the box sprigs that's when we seen the extra big whole in the box of the mattress now!! (Pics included). I was like you have got to be kidding me! So for a 3rd time I had to call mattress firm and send pictures of the damaged mattress. The sales associate got me another delivery date (delivery #3). Delivery #3 comes around where I basically waited up all day after working the entire night shift before they came in flipped the mattress over and was looking confused. They called their manager and was told they couldn't take the mattress because of the damage they could be charged for it. I'm confused because that's the reason why you are here is to make a replacement. So AGAIN I had to call mattress firm for hell I don't lost count...3/4th time and tell them what happened. They going to tell me someone didn't put what the delivery was about in the paperwork so the warehouse workers would know there was a defect in the mattress. Really!?! This is getting entirely ridiculous!! So finally delivery #4 Nov 8th over a month since the first delivery guys came out came and went without a hitch. I say all this and gave them a 2-star because this is just unacceptable! Fussing in front of customers, no communication between the store and the warehouse on what to tell customers when there is an issue with a product, and just the numerous times you had to come out wasting my time. I would not recommend them to anyone. Mattress is good FINALLY but never again will they get my service unless they given out really good discount ls!

we purchased what we thought was a good and long lasting bed. it took 3 years for the mattress to…read moresag and because its a pillow top it can't be flipped. the bed wasn't cheap. run from this company, don't walk. just disgusted..

Tim was super helpful and found us the perfect mattress. He is so knowledgeable about all the…read moreproducts in the store and helped explain to us the differences in each bed we tried. Thanks Tim for all your help! Here's to a great night's sleep...finally.

First time buying a mattress and it was such a pleasant experience! Danny was very very kind and…read morehelpful. He helped me find the exact mattress for me taking into consideration my budget! I think I'm going to be sleeping very well for the next couple years thanks to him. If you are unsure what type of mattress you like then I highly recommend going in and trying them all out! Great experience. Thanks Danny! You rock!

We just got two poly wood rockers As in the past the…read moreservice and selection is the best Also they have furniture that is made from real wood not pressed board

Mike and Rusty are great! We are having a custom table made and brought in a Windsor chair to have…read morethe stain matched and Rusty was able to name the manufacturer, style, and stain from across the room. Incredible dedication to their craft. Look no further for your custom furniture. Pricing is incredibly reasonable, truly a steal. Everything they sell is of the best quality and they work directly with the Amish. One of the last businesses of its kind. They really love what they do. 100% worth the trip.

I have had very good experience here but this business appears to be closed - signs were down when…read moreI drove past.

I had to tell Edrees to keep it down because I was trying to sleep on some of the luscious…read moremattresses he was showing us. A very comfortable shop all around. I take sleep VERY seriously and appreciate the system they have to narrow down their selections. Edrees wasn't pushy, took his time to explain what he was doing when having us test out like 7 different models & their features, and then left us alone for a few to make up our own minds. It was a good processes and we felt good about the decision. This brands are all solid and well-known, and their process seems pretty tight. Give yourself an hour or so if you go, it's no surprise these things aren't inexpensive and you're going to spend a quarter of your life in bed, so make it count.

Absolutely incredible service and exceptional product lines.could not ask for anything better! Mike…read moreand Matthew are the best!

I went to Baer's Mattress Den based on other reviews and I am glad I did. Theresa was very…read moreknowledgeable, helpful, and a friendly person. She helped me narrow down my choices based on what I liked and disliked about past mattresses. She didn't try to get me to buy more than I needed and gave pros and cons of the mattresses, pillows, and frames. Theresa also discussed prices with me, which helped me get just what I wanted - a great setup and value for my money. The two men who delivered my mattress, pillow, and adjustable frame (maybe father and son??) were friendly and efficient. They removed my old mattress, boxspring, and frame for a small fee, which saved me from having to figure out how to dispose of it all. I am SO happy with my purchase, and so glad I went to Baer's! If I have a need for new mattresses in the future, I will definitely return to Baer's. I highly recommend them!

I was on the hunt for furniture set to put in my theater room area. I bargain shopped around…read moreseveral places in the area to find something I liked without spending a crazy amount of money. Googled and found Mattress Mike which was near me and didn't know existed. Took a chance and decided to drop by in person to see what was available which was on a Saturday. I found a nice three piece set: couch, loveseat, and chair that was available. Decided to check another place and found the same set for slightly cheaper. Came back to talk with Alberto (who was super nice and worked with me patiently) on comparing prices. He was able to match for the cheaper price if I was able to buy that set that day or next day and get delivery by Monday. I went ahead and got it. Fast forward to Monday. I got a call from Alberto saying their delivery guys could only find two of the three pieces for my order to deliver. I could get a black/white set (in picture below) or try another set that was similar at no additional charge since their was an error on the factory end. He sent a text with the picture of the available option which I also really liked and I decided to go with it. They delivered it by 4pm on Monday. Delivery guys were super fast and polite. I would highly recommend using them again even with the slight hiccup they handle extremely well. Picture 1: set in the store they had to showcase. I originally ordered that set but in all black Picture 2: set that was available last minute that's was delivered. I love it!

Best place to get a mattress for your college student! They are so helpful and kind---esp. great…read moreduring the stress of moving in a college student. They offer delivery to where the mattress will be used (even on the 3RD FLOOR! --- or they also they will help you put the mattress in/on your car.) Highly recommend! Their mattresses are comfortable----and they sell furniture as well. (The outside of the building might look off, but high-quality product inside!)

I was overall pleased with my salesman but I will say I was very disappointed to find they offered…read morea haul away service I am 9 months pregnant due any day and could have really benefited from those services he never mentioned it or brought it up it wasnt until I was tracking my delivery that I found out about this feature I then called a 1800 number and spoke to a representative and she was so nasty and rude I told her I took off work to make sure I got my mattress not knowing it was coming in a box I could have still went to work so I missed out on a full day of pay for nothing now at 9 months pregnant I have to drag this heavy box back down the hall and try my best to get this mattress out the box I spent over 400 dollars on this sale and I'm very overall disappointed in the service now price I ended up paying I was better off saving money and just ordering from Amazon I wouldn't recommend them to anyone at this point

Being honest - in the age of online procurements, visiting a brick and mortar store creates…read moreanxiety. Mattresses are a 'buy' I need to touch, feel, lay on....I had a lot of trepidation with regards to being 'sold' on a product I did not need or want in a store I did not want to be in. Quite the opposite. From the moment we walked in to this Mattress Firm, totally relatable! Brad C. the area manager greeted us, class act! Absolutely zero pressure. He talked through our needs, how we sleep, showed us various options - was extremely transparent - and honest. We pulled the trigger on a King and it has changed my life. Thank you for making this easy Brad C. Your service is a class act and your product, 5 stars! Thank you.