The service was excellent and Tori really took her time to help us. The prices were also well…read morewithin reason and we are very satisfied with our mattress.

I have had the best experiences at Sleep Outfitters in Georgetown. We bought a mattress a few…read moremonths ago and decided we needed new pillows. They took care of us the same way they did when we bought thr mattress. The item you buy doesn't atter, what matters is your a customer. Thank you Tim and team for helping us out!

This is where I bought my spc vinyl flooring for 2.29. It came with a 25 year warranty and it's was…read more5mm wear layer with 20 thickness. The best part if we were running late bc of traffic and they still allowed us for pick up and helped us put the items in our car. He also helped my bf fix his car heading there..

We purchased a leather sofa and love seats from Lissette. The store is very clean and the…read moreselection is awesome. Lissette was very helpful and patient. She made our shopping experience very easy.

This is for Tempur-pedic online purchase. The customer service is horrible. They will not call you…read moreback and just leave random emails that have nothing to do with your issue. My wife is a disabled veteran and they dropped a mattress off at my garage after telling me on line that it would be delivery set up and haul off. After numerous emails requesting a phone call they never would call. So I decided I mentioned I was considering canceling the order due to the poor customer service. My wife suggested after reading the emails to just upgrade the mattress and before I could even do that, I receive an email that my order was waiting for a pick up date and there would be restocking fees. So they didn't care that my experience was bad and I had been given misleading information. I finally get a line to speak with a live person and she was very apologetic and I explained my issue. Hours later I receive a email from Mathew in customer service. This guy had no clue what my issue was but his resolution was to tell me no to numerous things I never asked for. Tempur-Sealy does not care about their customers. They only care about getting your money and that's it. I will never by from them again. I have been a customer for a long time and at on point sold their mattresses religiously.

One star. The form won't let me pick zero, which is the only number that accurately reflects this…read moreexperience. Let me walk you through what I paid for versus what I got, because the gap is so wide you could drive a delivery truck through it. And somebody did. WHAT I ORDERED (Order #520553276596, April 10, 2026): A TEMPUR-Ergo ProSmart Base in California King. $3,399 MSRP. The flagship of the Ergo line. It has Sleeptracker-AI sensors that monitor your breathing and heart rate. It has automatic Snore Response that detects snoring and raises the head 12 degrees without anyone lifting a finger. It has Bluetooth speakers built into the base so sound plays through the mattress. It has Wave Form Massage that uses sound waves instead of regular motors. It has a Wind Down program that cycles positions and massage to ease you to sleep. It talks to Alexa. It has an app. It is, by Tempur-Pedic's own marketing, a smart bed. WHAT SHOWED UP: A regular TEMPUR-Ergo Base. $2,299 MSRP. No AI. No sensors. No Bluetooth speakers. No Snore Response. No Wave Form Massage. No Wind Down program. No Alexa. No app. It goes up. It goes down. It has a massage motor that buzzes like a dying fridge. That's the entire feature list. It is, by any reasonable definition, a dumb bed. They didn't bring me the wrong color. They didn't bring me the wrong size. They brought me a bed that's missing every single feature I paid extra for. It's like ordering a Tesla and being handed a Flintstones car with the floor cut out. When I pointed this out, the delivery crew argued with me. About my own order. I had the confirmation on my phone. They had opinions. We debated, at length, which base I had purchased, as if I had wandered in off the street to guess. Then, undeterred by being wrong about the product, they decided to be wrong about the size too. They wedged a standard King base into my California King frame. For the record: California King is longer and narrower than King. These are different sizes. This is written on boxes. They forced it in hard enough to carve a gouge into the frame you could lose a set of keys in. While I was on the phone with Tempur-Pedic trying to sort out the wrong-base situation, I looked out the front window and witnessed the greatest crime scene of my life: two of the younger crew members dragging my $6,399 TEMPUR-LuxeBreeze mattress across the concrete sidewalk. Not carrying it. Not lifting it. Dragging it. Flat on the pavement. Like a rug. Like a body. Like a mattress that owed them money. This is the flagship mattress. The one with "Breeze" in the name, because it's supposed to keep you cool. Not because it's supposed to be dragged through the neighborhood like a float at a very sad parade. So to summarize: I paid White Glove prices for a premium smart base, a premium cooling mattress, and premium delivery. I received a budget base, a sidewalk-exfoliated mattress, a gouged frame, and an argument. The only premium thing about this experience was the invoice. I'd like: the correct ProSmart Base, a new or repaired bed frame, a mattress that has not been used to resurface my driveway, a refund for the White Glove service that was neither white nor gloved, and a formal apology from a human who has heard of a tape measure.

This company probably doesn't recognize my name because the company that brought us to Lexington…read morepaid for all the relocation. It doesn't change the fact that bed bugs were brought in on their bed. If not, why would they have so hurridly came in and changed out all the furniture? Could have so easily been avoided with bed enclosings. Disgusting!

I can't say enough about this business. They were prompt, professional and very kind. Dan and Glenn…read moreare fantastic people! The furniture is nice and my family loves it. I have recommended them to friends and coworkers and will continue to do so. Be wary of negative reviews. Most of the time the reviewers are only telling half of the story. Upscale has been one of the best decisions I've made since moving to the Lexington area. I highly recommend you call them.

My rating is divided into 2 parts: One for the product- 10 out of 10; and one for their customer…read moreservice- BIG FAT ZERO. We bought a $4000 mattress and box spring set from a local department store. They arranged to have it delivered a couple of weeks later. Unfortunately, the box spring ( high profile) didn't fit into the bedroom, so the department store said they would re-order the low profile one from Tempur-Pedic. It was scheduled for delivery four days later, however, we got a call from the store saying that the box spring platform had not been made yet, so it would have to be re-scheduled for the next week. So during the second week, the store called again to say that there was nothing to deliver because Tempur-Pedic had still not made the product. It was re-scheduled again for the following week. Again, we found out that week from the store that Tempur-Pedic had still not bothered to make the product, and there was nothing to deliver. Finally, after nearly a month after the box spring had been reordered, the store finally said that Tempur- Pedic had made the box spring and had delivered it to the store's warehouse, so it could finally be delivered to us. Meanwhile, I sent an email to Tempur-Pedic to ask them if the box spring was indeed going to delivered to the store's warehouse after all, since the delivery had been canceled so many times due to Tempur-Pedic's lack of ability to manufacture our box spring. No response. That's right, Tempur-Pedic not only couldn't be bothered with making the product I had ordered for 3 weeks, they refuse to answer their email. Wow, business must be good if you can't be bothered with answering a customer's question, not to mention not bothering to say that you are sorry that they have been kept waiting for weeks for their completed bed to arrive. I still would recommend the Tempur-Pedic mattresses because the ability to sleep on their products vs. a regular mattress with springs is heaven, however, be aware that if there is a problem and you need to exchange anything, you will sleeping on the floor or the couch for weeks waiting for them to make something different for you. And forget about them answering your requests for updates, and hell will freeze over before they say they are sorry.