What !!!! A discovery!!! I only wish I'd known of this wonderful independent business soooo very…read morelong ago!!! The selection, the knowledge, the Savings!!! Is simply Unbelievable! The very SAME mattresses you'd pay hundreds and hundreds more for- right there!! Do NOT waste any more time or Money, elsewhere my friends... THIS is your new mattress store!!! Paul, the owner is extraordinarily kind and helpful- I only wish I'd Known!!!!!

Walked in to take a look and found the most comfortable bed! The salesman/owner of the store Paul…read morewas very easy to talk to and knows mattresses. I felt good about my new purchase of the Black Beauty Rest brand and now waking up feeling refreshed! Thank you Paul for selling me this mattress and tying in down to my truck!

I looked at alot of mattress places in Orange City including both mattress one stores (which are…read morewithin about 2 blocks of each other for some odd reason that makes no sense.) I ended up deciding to purchase a more expensive mattress from this store. The guy who I dealt with in person was ok but didn't have much personality and I think he is the same guy I spoke to on 2 different occasions over the phone and was sort of rude. (I'll update with his name if I find his card.) As for the actual mattress, couldn't be happier! It is comfortable and seems well made. The delivery guys sort of ticked me off though. Called me and woke me up at 8am saying they would be at my house in 10 mins. 2 guys showed up late at 9:30am, delivered the mattresses in plastic, and then tried to make me sign for them saying everything was in order without taking the plastic off so I could inspect it. I told them no, he needed to remove the plastic so I could inspect for damage (as the sales person told me to) and it seemed like he was bothered by me saying that. He ended up doing so and I signed off after seeing no damage. The other thing that sort of bugged me was how in your face the were about wanting a tip for delivering the mattress. They had a dollar bill attached to he top of the clip board that he handed me to sign that had TIPS written all over it and he was sure to tap it as he handed me the clipboard. Considering how much delivery costs for some customers and how much I paid for the mattress, I don't think I need to be hassled to give a tip to 2 delivery guys who show up late and do the bare minimum of their job then ask for more money. Smh. Only reason I'm giving this place 3 stars is cause the mattress is nice. Luckily, unlike others, I haven't had to deal with any customer service or it would probably be lower from what I have read in other reviews.

The salesperson I worked with initially was very nice and sensitive to my personal bed "needs",…read morei.e., avoiding off-gassing and side-sleeping pain issues. I asked if I could purchase a floor model and she agreed to arrange that. However, what was delivered was a new mattress. I returned the next day to inquire but the man working then abruptly told me this was "his store" and he didn't care what another salesperson had done. He said I couldn't have a floor model and that I just needed to break in the new bed by sleeping on it for a while and get used to it. I said I had barely tolerated an hour on it, so how was I to break it in! He finally said he had several new mattresses in stock (what about the one at my house!) and so could replace the floor model if I wanted it, but this would involve another delivery fee and the $129 comfort exchange cost. I asked, since it was "his store," if he didn't back up his salespeople. Well, clearly no. There was nothing written on the sales slip about the floor model arrangement so I ultimately had no recourse. And he obviously didn't care much about happy customers because another customer came in during this time and I actually mouthed I'm sorry to her for the way the verbal exchange was beginning to sound. I called corporate, talked to customer service and got what I expected - company policy. But do they have a policy for backing up their salespeople's shortcomings? Perhaps other stores are better, so I recommend finding one of those before doing business with this one.

Horrible service I order a chair. They tell me that they will be able to deliver and then a week…read morelater I find out they don't have that tour anymore. I agreed to moving forward with them because they gave me almost the same massage chair for cheaper but then don't tell me when they're going to deliver it then I find out on the same day that they were supposed to deliver it. Apparently no one was home I would never buy anything from the store again.

Mr. John O'Donnell, Assistant Manager, is the absolute most polite gentlemen and went above and…read morebeyond the "call of duty" for us. We purchased a box springs & mattress for our sister who had been in an accident; the delivery struck got stuck; John made the delivery boys walk the items to her house! But John was right there with them. John we are eternally grateful for everything you did. Your managers and CEO should compensate you handsomely!

To everyone who helped me. I thank you so much. You went above and I!!…read moreService Selection Value were the best!!

They are very nice. Also you can make offers and they try and really try to meet your needs!read more

Their Design services are an excellent price for everything they do! they work with Many…read moremanufactures and can absolutely find the perfect piece of furniture, accessories or other for your space.

Their warehouse was flooded and a very large amount of furniture and mattresses were saturated with…read morewater. Buyer beware! They are trying to sell these items still! Check the frame work for water damage and any cushion will be filled with mold.

Tony did an excellent job ordering and helping me with some details that anyone else would not have…read moredone, with my Miele dishwasher. I have bought many appliances from them and have always had great experiences. I would definitely recommend John's appliance, in orange city and specifically Tony, and his store manager Mike.

Delivered our refrigerator with a dent in one of the doors. It has now been six months and the…read morereplacement door has not arrived. Also, no follow up from the store. Customer satisfaction stinks and service is nonexistent.

We worked with the rep Joe in Store and over the phone and he was absolutely amazing. He was…read morerelatively new to the company, but you would've never had any idea what the amazing customer service skills, honesty and loyalty. He provided for the three days that we were shopping around trying to figure out our bed. He was very patient with us and very helpful and made the process seems so seamlessly and not frustrating like normal. We definitely recommend mattress firm. We've been going there for the past 15 years and Joe was the best person we've ever worked with.

From the owner: Everyone in our store is committed to making sure you get your best sleep, every night. How do we…read moredo it? Our Sleep Experts® train more than 200 hours to put together a complete solution just for you: mattresses, bedding and all the essentials. Plus, you'lsier, because we offer all the best brands, like Sealy, Tempur-Pedic, Serta, Sleepys and more, at the best value you can dream of.