I rate it one star because otherwise I cannot write a review. Once order was place and payment was made... order was to be dropped shipped at the store the following day. NOT...either was it the 2nd day. We had guests coming in and did not want to chance this happening for a third time so we cancelled the order. I was told that the credit to my card would take 3-5 days and the cash would take 30-45 days. I wasn't ok with that however, i accepted. This was March 6! Cancellation was March 8. I patiently waited the 3-5 days...nothing so I decided to wait the 30-45. What a JOKE! I called everyday and was able to speak to a customer service rep one time that told me I would receive the refund in 3-5 days....that was April 8th. I called again and again and again...never was I able to speak to a representative again. I went on the website and "contact us". Mind you, I continued to call everyday with no answer. Today is May 10th...I got a check in the mail for the cash and the amount I paid on my credit card has been refunded! The check is dated May 3! Absolutely horrible customer service! By the way, I went across the street to Haynes Brothers...great service and yes, I paid 25.00 more that I would of at Mattress 1! SO WORTH IT! oh....and a much better bed!I read more