The couple who helped me were nice and knowledgeable. They gave me my space to let me look and lay…read moreon the mattresses. I'm on a budget so getting a good deal was important, this was the first place I found that advertised a good price and when I got there the mattress was a real mattress.

From the owner: We are happy to order your odd size mattresses. Also willing to sell mattress without box spring…read moreand vice versa

I would absolutely recommend mattress by appointment Augusta to any of my friends who are…read moreinterested comfortable mattresses that are competitively priced. The owner was highly attentive to the needs of our circumstance and did his very best to match us with bedding that fit our situation. I can tell he makes a huge effort in taking care of his customers. Here are a few notable examples that I experienced: 1) I have two little monsters that I am legally required to care for. When we attempt to shop as a family, they both make every effort to disrupt and destroy any displays they can view. Our visit to this store was certainly no exception. Even so, the owner was able to quell their bloodlust and even found way to keep them content so that my wife and I could carefully select the high quality mattresses that later served as bedroom trampolines. 2) After accurately assessing the limited liquid containing capabilities of the little creatures that live with me, the owner presented us with excellent mattress protectors. Given the current incomplete stage of potty training, it took no time at all before these protectors were put to the test. So far, they certainly hold up to their expectations. 3) When contacted after the sale regarding a missing bed frame component, the owner personally delivered the item to our door. Overall, I am highly satisfied with our purchasing experience and would do business at this location again.

Amazing service. They take walk-ins or appointments so you can try out their mattresses on your own…read moreschedule. Not only are the hours of the store perfect for shift workers, the mattresses themselves are a dream. It's the best sleep I've had in years because the bed is fully adjustable and so relieves the back tension I didn't know I had.

Terrible customer service and delivery personnel. My family has purchased the last few beds from…read morethis particular location. One was defective and they wouldn't stand behind the warranty because of a spill stain. $900 on a mattress that was defective and was given a hard time about replacing. If you know a product is defective then why wouldn't you back the warranty just because of one stain? My mattress was literally slanting... \ \ don't waste time or money.

I've been here a couple times to pick up mattresses for our kids. Prices are about the same as…read moreyou'll find at any other similar store, but the service is great. The gentlemen who work the desk here are friendly and go out of their way to help you out.

We thought we were randomly shopping for a high end Stearns and Foster mattress…read more Then we came across BoxDrop and met Pete. What a huge difference in makes to run across someone so kind, caring, and knowledgable. Never in any of our conversation did I feel pressure to purchase something. When it was all said and done, we ended up getting an 18" thick king mattress, and the adustable frame, as well as a 17" thick Queen, a high quality Full mattress and box spring, and finally a pair of twin mattress and boxsprings. We replaced all bedding in our 4 bedroom home, all for less than the cost of the other high end brand. Very pleased and highly recommended!

Fresh out of the plastic, the Everest Plush, with the California king size touch. Thanks Pete. I am…read morea happy customer and I will see you again, soon.

Vibe: Helping Mom Furniture Shop Service: ***** (Excellent!…read moreJames) Value: ***** (Excellent) Quality: **** (Great) Enjoyable shopping experience, deals, quality, and customer service!

READ THIS IMPORTANT…read more Just got an answer from the store and they said it had claw scratches and bites on the couch. As you can see it is just the leather coming apart and off. They are not honest and took a lot of our money. Even though we took it back to them. Be careful to the papers you sign read it real good because there is hidden important words in it that will take from you and protect them. RIPOFF RIPOFF

The staff at this location are knowledgeable and friendly. They gave us a military discount which…read moreis greatly appreciated and 5 star service with delivery. I'll be shopping here, again!

Literally the WORST place to get a mattress OR bed frame from. Go anywhere but here. We bought a…read moreking bed from them & a king bed frame. The bed frame didn't come with the correct rails underneath so it is basically falling apart. We've called multiple times (some even to get hung up on after being told they'd "call back"). We've had the bed for almost three months & STILL haven't received the full correct frame. Would never recommend shopping here to anyone.

I went in unsure of what I wanted for my new apartment but I was sure that I wanted to buy. I came…read morein and Michael greeted me at the door. He was very welcoming and had upbeat energy even though I arrived 40 minutes before closing time. He gave me the confidence to walk around and test what I wanted without worry. After I spent time analyzing what was within my budget, I sat down with Michael and he made the process extremely easy for me. He was very knowledgeable and didn't pressure me to making a purchase I wasn't comfortable with. I 100% recommend after my experience.

I selected Rooms To Go due to their reputation for customer service and quality merchandise. I…read morepurchased two bedroom sets and a dining room table set. The furniture is being delivered on various dates as they become available. Although this in an inconvenience and hardship to make arrangements to be available it's out of their control. Both of the bedroom sets were faulty. On one of the dressers none of the drawers closed. The delivery personnel Phillip and Kendrell are exceptional. They noticed the issue and made a notation which made requesting a replacement very easy. I did have issues with customer service preferring to send out a service representative. Today, we received the other bedroom set. We did not get our normal delivery personnel who we always request. The nightstand is visibly broken and it does not illuminate as it should. The dresser also has black markings all over it which are not a cosmetic feature of the piece. When I called customer service, I had difficulty requesting a replacement due to the delivery personnel not including photos of the damage. I was sent a link to provide photos. I was told I would receive a recall after the photos were received in order to request a replacement, I was not called. I recalled them and demanded to speak to a manager. Despite multiple requests, I was told by a representative that he would correct the issues. We discovered the replacement dresser that is scheduled for 10/16 was actually the dresser that was delivered today. So the wrong dresser would have been delivered. Reportedly, he submitted a request to have the nightstand and both dressers replaced. The Rooms to Go salesman Bobby Leslie (Murfreesboro, TN) is outstanding and so are delivery personnel Phillip Carter and Kendrell out of Augusta, GA. The customer service staff leave a lot to be desired. The website also makes it impossible to circumvent the system of having to call Rooms To Go in order to speak to a manager, but the representatives refuse to allow you to. Beyond frustrated and disappointed.

Love our made in the USA couch supper comfortable. Well made. Would buy here again. Bought our last…read morecouch at Ashley's never again piece of crap only lasted 3 years before cushions lost all there firmness.

If you want quality furniture at a great price and the most amazing customer service then you need…read moreto go see Tori Locklear at Furniture Outlet. Tori took the time to get to know us and what we were looking for and liked. She patiently walked with us through the store (a couple of times) and never once made us feel rushed or as if we were wasting her time. It is amazing - especially these days - to be treated as if you matter as a customer. Becasue of Tori we are now loyal customers of Furniture Outlet.