I've purchased at Yamada to support small business, especially during Covid. The quality is not…read moregreat - my sofa bed broke within 4 years. But I still went back today, again, to support small business. Wow, It was unbelievable how completely uninterested in helping me the salesman was. I don't know his name - he was taller, older, with a gold chain on his neck. Every question I asked was met with flat "I don't know" or "maybe in the next shipment". He was unhelpful, clearly did not care if I found what I was looking for or not. There are other local businesses that need support. Yamada definitely has had enough of mine.

The most terrible customer service I have received anywhere. I drove 70 miles from Kona side to…read morevisitvthe store and asked to use the restroom. I was told that the owners had a strict policy of not allowing this and I should walk down the road to the KTA. Of course I walked out of the store and didn't return. If a store has "policies" that are so blatantly inconsiderate of customer needs, imagine what to expect if one ever has an issue after sales.

Great selection of items. Several warehouses of stuff at this location, so be sure to peruse all of…read morethem. The quality is good and looks handmade from Indonesia, be sure to check drawers, joints, stain, etc for variations and faults from shipping. Closed Monday, Tuesday, and Thursday. $15 fee for loading assistance but many of the pieces could be moved with a friend or on your own if they are the right size/shape. Tim checked us out and was very sweet and helpful getting us squared away. Ron was so kind and helped load items, providing cardboard to keep things from bumping into one another. Both gentlemen were so nice and helpful. We'll be back for future furniture needs! We're lucky to have a furniture store like this in Hilo!

On July 18th 2023 I went into the bamboo & teak furniture store in Hilo to pick up a table and…read morechairs for a friend that I had referred. The friend that purchased the furniture told them I would be down that morning to pick it up. When I got there, I made contact with a female employee that had been cruising around on an electric scooter. The female employee told me that the table was in a storage bay at the end of the building and the chairs were in a shipping container on the other end of the parking lot and that there was a $15 loading fee. I told her that my two daughters and I could load the furniture if she could bring it out. Her and another employee went down to the bay where the table was, and removed it from a stack of tables and set it just outside the bay door. She said here you go and again told me the chairs were in the shipping container at the other end of the parking lot, before walking away. We carried the table the entire length of the building back to my truck and then had to retrieve all six chairs from the shipping container. After loading all of the furniture, I found the female employee wandering around the store with what appeared like nothing to do except trying to look busy. We were the only customers there and the parking lot was empty. I asked her if the owner of the business was around. She told me that he wasn't working that day and rudely asked what I needed. I calmly explained that from a customer point of view, I shouldn't have to gather all of the furniture that was ordered. I told her that I felt that the furniture should've been in one area for me to load up. I also told her that I had never had a furniture company charge to help wrap and load furniture. She told me she was too busy to help me wrap and load, yet wasn't helping any other customers and to me was just wandering around trying to look busy. She told me that she didn't have time to baby every customer that comes into the store, and that we were lucky to even have a place to shop for furniture. She also told me they barely survived Covid. I told her that over the last year I had easily spent several thousand dollars and referred many people to their business and from a customer point of view this wasn't the proper way to treat customers. She told me that she didn't care and didn't need my money. I told her that if Covid hadn't taken them out of business, her attitude surely would. I also told her she shouldn't act like they are the only furniture store on the island because there are other places to shop. She told me good, shop somewhere else. I assured her that I would be shopping elsewhere and would be speaking to the owner. During my conversation with her I never raised my voice or got rude yet she was very rude and repeatedly interrupted me while I was speaking. I made several attempts to contact Mike the owner and never received a call back. I don't know what happened to this business. It used to be awesome you would buy furniture, they would have it wrapped and ready for you they would help you load it and often I would give them 10 or $20 as a tip. I try and support local businesses anytime that I can, but when treated like this by an employee, I will not go back and will not recommend them to anyone.

After a disaster with the movers who brought my stuff from California to Hilo (see my review of…read moreRoyal Hawaiian Movers for details), I had a bed and a futon that were, respectively, barely usable and unusable because the movers had lost critical pieces and couldn't put them back together properly. One attempted repair by a handyman the movers connected me with turned into a fiasco. In desperation, I turned to Iolani -- there not being a lot of furniture repair people in Hilo. Shanna saved the day. She repaired both items quickly, at shockingly reasonable prices. And she gave me a bit of useful info that, as a newcomer to the island, it would have taken me a while to figure out on my own. If Yelp let you give a business more than five stars, I would.

The best ALOHA SERVICE Family Operated store you will find. I have know Shanna for several years…read moreand have seen happy customers leaving her store.... If she doesn't have it, she will definitely keep her eyes out, She's that kind of person. She does beautiful work with other people's "Give Aways" restoring and making it reuseable again. Make this your First or Last Stop of the day...... you won't be disappointed!

You'd think with the name Paradise Plants that there would be a welcoming energy of Aloha....Just…read morethe opposite- an uptight owner with a negative attitude. I was told by a gentleman who was in charge of garden pots that I could buy some pots at a sale price bc there were just a few left, so I did and love them. Came back to buy the two that were left and the owner refused to honor his sales price, saying they were new and he shouldn't have done that. I left, remembering that it was not just a bad day for her but that previously she refused to let my service dog on he premises even though we had been there a few other times. Just such a buzzkill and not a place I recommend

We own a real estate management company, an interior design company and we are real estate…read moreinvestors so we are constantly buying furniture and design elements. We have purchased many pieces of furniture, plants, art and decor from Paradise Plants over the years. Objectively speaking we have come to realize over time that our purchases from Paradise Plants were all superior in quality and often times the same price as the pieces we bought from other stores both on-island and the ones we had shipped to the island that were far inferior in look and build quality. We purchased some pretty beds from Home World. They look great, however they are very cheaply made and we have had to rebuild all of the internal parts to make them stronger as they all broke in the first year. This was a great expense. Home World sells particle board junk. We noticed the beds we purchased from Paradise Pants had solid aluminum supports instead of cheap particle board. They are all super sturdy and look amazing and were the same price as the Home World particle board junk. Paradise Plants sells quality, unique, indoor furniture at excellent prices. Bamboo and Teak down the road is also good, but mostly used stuff so a bit like shopping at a garage sale, but sometimes you get lucky. Paradise Plants has new, gorgeous pieces every time we go in all at a good price. They also have an excellent outdoor furniture brand called Lagoon that is perfect for the environment here on the island. So far, It's the only outdoor furniture that has survived at our salty oceanfront locations and our corrosive Volcano location. That brand of outdoor furniture is Puna proof! It has no steel to get rusty and is all strong durable plastics and/or non-corroding aluminum. Very happy with quality and price as none of these end up in a landfill after 1-2 years like every other brand we tried. From price, quality/longevity, beauty of pieces, to their excellent customer service and ability to deliver and setup all pieces and have a great customer experience, you won't find a better store that is locally owned and operated employing great local people.

Walked in specifically looking for a recliner. It has to be on the smaller side, manual and not a…read morerocking chair. Elijah approached us and immediately showed us two chairs. My mother in law sat in both of them and liked the second one. We put it on hold to make to check other furniture stores. We went to a store down the street and they were closed even tho it said they were open, the next one didn't have a smaller chair. We went back the next day to purchase the chair. The ladies at the front assisted us and it was the most easiest and fastest furniture purchase we made. The price was also very good! I am so happy that my MIL will be comfortable in her new chair!

A nice place to buy good quality furnitures. Good Customer Service and very knowledgeable. A…read moresalesperson name Jaden help us choose the bed we needed to buy. He is very attentive, very nice fellow who gives his all to assist you with a pretty smile. Another salesperson name Gerence "Geri"also work with Jaden together to make it easier for our purchase. She made our day assisting us in everything what we needed and help us save money for suggesting some sales which is so great. Really appreciate this two for their hard work... thank you both for all the help. Wes/Ella

The owner was very knowledgeable about each of his pieces he's curated for his shop, from big…read morefurniture pieces to each single vinyl he handpicked from his explorations. His pieces are reasonably priced. If you do your research on any piece you are interested in his store, you'll find that it's similarly priced online as well. Even if you aren't looking to buy, it's a very pleasant experience to browse in-store.

I frequent downtown often for shopping and passed their store front one day saying to myself "I…read moreneed to check this place out." I was pleased with the great selection of antiques as well as great pricing. Met Michelle who we had a great chat with. A very passionate and lively person. It's nice when a shop owner has great personality and loves to share their enthusiasm. Will definitely be returning regularly.

Great service, huge selection of ukulele's, guitars and accessories, picks, tuners gig bags. Sales…read moreand great service. I had several of my Kamaka ukuleles repaired and the job they did was awesome. Totally restored! 5 Stars!!

When I moved to Hilo from the mainland I immediately needed a sofa and loveseat, and got a very…read morenice and reasonably priced set here, after looking at other stores. A year later I needed to replace a bed that had not fared well in my move, and again found the best deal here, after looking at literally every place that sells beds in the vicinity of Hilo. This is a homegrown, mom-and-pop operation run by folks who are really sweet and helpful. Next time I need furniture, this will definitely be the first place I look. They also carry musical instruments, but I'm not qualified to comment on those.

I read another review of Big Island Beds and was thrilled to find out that there was a craftsman in…read moreHilo of the caliber described by the other reviewer. As of a few hours ago, I have taken delivery of a bed that was custom-made as a result of thorough collaboration with owner/craftsman Vince Wilson, and I could not be more pleased. I asked for a platform bed in which the mattress platform was 25" above floor level, with drawers beneath that extended the entire width of the bed (which supports a Twin XL mattress). That represents around 45 cubic feet of storage space, a massive amount and so important in island living situations where there is often much less square footage than I, at least, have ever had in other places I've lived on the mainland. (Not a complaint! I would pay almost any price to live in my favorite place on the planet!) Due to the unusual nature of the request, it took some time to get it done, but it was done right. I fully expect that this oh-so-worth-it investment will be one I will enjoy for many years to come. Cannot recommend Big Island Beds highly enough.

From the owner: Platform bed frames, hawaiian hardwoods, solid wood furnitureread more

We purchased a bedroom set from Prixie and she was wonderful. ( I left review for her)…read more Today my review is on the delivery drivers, Nado and Isaiah. These gentlemen were so courteous and professional. They set everything up and left the area nice and clean. They were Huge Help and can't thank them enough. I appreciate you guys and Prixie so much. Mahalo Nui

I just moved from Kaua'i and needed almost everything! Mind's Eye has a great selection and really…read morenice quality and amazing prices. Dean helped me choose the items that would work best for my new house and was very knowledgeable and friendly. He explained the order process and the delivery details as well as the time it will take to get the items I ordered. I'm so impressed and am happy to wait the 3 weeks to get it all. Thanks Dean for all your guidance, I will be back for decor!

This was my first time ever finding this quaint little fabric shop and I'm so thrilled that I did!!…read moreShe has a number of different Japanese and Asian printed fabrics that were from Japan as well as some beautiful handmade garments within a futon shop! The lady was very cute and Personable as I bought the fabric from her, I saw all her sewing equipment towards the back. It turns out she had actually been to San Jose's Japantown before the Japanese store, Nichi Bei Bussan! I was very surprised at her wide selection of Japanese and Asian fabrics and they weren't too expensive either. They were anywhere from $14 a yard to $18 a yard! She did get them directly from Japan and I'm pretty sure she had a similar vendor as Nichi Bei Bussan, quite literally quadrupled in sections!! I also liked how everything was organized. She had a section for fabrics with dragons, children's prints, flowers/floral prints, traditional Japanese dots, and then another section with different thicker fabrics. I was in a bit of a rush so I didn't get to check out everything, as my teenage son was waiting out in the air condition. Lol. Nevertheless, I was able to get some very authentic Japanese fabrics and I can't wait to make something with them! She also told me that she's starting a new website besides her futon store she's going to have another website coming up and I took a picture of her page in my pictures Below. I'm really happy. I found a fabric shop in downtown Hilo just on the outskirts of the farmers market but completely walking distance!!

Everytime I'm in Hilo, I stop at Dragon Mama. When I'm in Hilo it's usually for work, so the peace,…read morecalm, and nice scent in the shop is a welcome break from running around. The last time I was there, just before the first COVID-19 shutdown, I sat down on a bench with a futon mattress. The bench was beautiful and the mattress was so comfortable. I really wanted to lie down but knew if I did I'd miss my flight. It's a great place for larger or smaller gifts for others - or for yourself. But the big test came recently. I really, really need to get rid of my 18 year old innerspring mattress. It was now too hard for me and worn out and I'd wake up with terrible shoulder, back, and hip pain. My knees are already trashed and the old mattress made things worse. I called and ordered a 4" New Zealand wool futon mattress. (Three inches of filling is standard, but you can add more.) Including shipping to Honolulu, the price was certainly in line with what a standard mattress would have cost. There was a bit of a backlog because demand was high. The mattress was really well-protected and arrived without a blemish. I'd kept my old box spring and put the futon mattress on it. I put on a mattress protector before putting on the sheets. It's really difficult to find sheets that are small enough for a 4" mattress, but I made it work. The first night I didn't sleep well only because I was so freaked out that after buying the new mattress I wouldn't sleep any better. Fortunately I was wrong. By the second night my sleep was much better. I woke with almost no pain in my shoulders or back. Less pain in my knees and right hip. (My knees hurt because of severe arthritis and my right hip hurts indirectly because of the arthritis.) I'm so glad I was able to get this futon mattress from Dragon Mama.