I went to Longs Mattress in Avon today. It was my second trip there. I had been there a few weeks…read moreago, and wanted to go back and check the firmness of a few mattresses again. I had the good fortune to get to deal with Mark Thomas again. Mark is great to work with, very personable and just a great everyday guy. I decided to change my choice and go with a less firm mattress, and I`m glad I went back, I needed to get this right. Mark was great and Longs Mattress seems to be a great locally owned place to do business with. I am very pleased with them so far. It`s nice to have a local place to buy from, and they even make their own mattresses, and I think that`s a great situation too.

I went to this location today to possibly purchase a new mattress. There was only 1 guy working…read moreand he was helping another couple. However, he never even acknowledged me. I waited for 30 minutes while he had small talk with the other couple and never helped me. I wouldn't waste your time. Shop somewhere that wants your business.

I visited this store the evening of 19AUG25. I received little to no assistance from the staff…read morerepresentative.

Place is trash. Parking lot is a war zone. Service was awful. Not a good experience and I'd…read morerather kiss a toilet seat before I came back to this disaster basket :(

I wasn't planning on buying furniture when I entered the store. I came to look and found exactly…read morewhat I was looking for. This is a family owned establishment. They are very knowledgeable about their products. We bought a leather couch and loveseat. We were able to arrange delivery in a few days. We have a 10 year warranty on the new furniture. Also whet we bought is made in Indiana with excellent reviews.

Great service and they have items in stock to take on the spot…read more Support Local businesses

Attentive staff Beautiful variety of furniture…read more Affordable price for the quality of furniture

Horrible customer service, horrible store that never returns your calls with no way to even talk…read morewith a live person about a problem with delivery. I thought I had ordered a 3 piece bedroom set, which included bed, dresser, and nightstand. Upon delivery the nightstand was missing. In customer service I kept getting the run around - not in the paperwork - when right on the website it specifically says when you order this set a nightstand is included IN THE PAPERWORK. I never received a paper receipt, the manager said it would be emailed, I never got the email. I was never shown an itemized list, he said it would be emailed, I never got the email. Turns out I did not order the "set" only a bed and dresser separately, no nightstand. The salesman claims I said I didn't want the nightstand so he wrote everything up separately. The only thing I ever stated I did not want was the mirror. Based on the showroom floor and the website I assumed I was ordering the set which INCLUDED the nightstand. This could have been cleared up if I had actually been walked through the order AT THE STORE. When writing up the order the salesman forgot to include the mattress, then the railings, etc. Then he wrote everything up separately, total screw up. Total mass confusion and I in good conscience cannot recommend this store. Steer clear. Should be negative stars!

We purchased two recliners over three months ago and within 48 hours one of them broke. I…read morecontacted the store was told to contact their service center which I did. Long story short the $1,600 recliner is still broken and we are still getting the runaround trying to get it repaired. Unless you want a huge headache do not purchase from Godby.

I purchased a Lazyboy recliner on 3-25-2025, and then purchased a matching 1 a month later. I did…read moreorder a different color than what they had on the floor, BEWARE of this because if you order anything different than they have on the floor it is considered a special order!!!! Anyway the 1st one came in and it wouldn't recline, wouldn't lean back and sat crooked. I called the store and the very first words out of their mouth was if I return it, it will be a 25% restocking fee. I said on a damaged chair? Finally he said he would send out service to look at it, sure enough the whole metal frame under the chair was bent. They were going to send me a new frame. I don't pay that sort of money and the chair comes damaged. So I took it back. They so far have kept my deposit since they still are claiming a 25% restocking fee. So when the second matching chair came in which I tried to cancel but they said was already on it's way to their warehouse, I refused it, but they still are keeping my 25% restocking fee. I disputed the charges on my credit card but they are still claiming the 25% restocking fee. So I lost $700.00 due to the damaged chair and their customer service. So I agree with several people on here 'Unless you want a huge headache do not purchase from Godby' because they are pleasant when you go in but better not have any complaints with them. No doubt they fixed the broken chair and sent it to their outlet store and also the matching chair I didn't accept, so they made a lot more money on it than normal, but 700 was mine.

Doug is the guy to ask for ! He was very professional and provided excellent customer service . He…read morewas also kind enough to explain quality of mattresses, box springs and elevated frames! He wasn't aggressive when it came to selling, he was very accommodating at finding the mattress that we needed. Thanks again! We will be back in the future to buy the bed for our guest-room.

We bought a mattress from this store and after getting home it was late, and I had additional…read morequestions, so I called the store upon it opening the next day. I wasn't happy with their guarantee and answers to my questions so I asked if I could cancel my order. I wasn't to receive my merchandise for several weeks. After a lot of hassle they finally agreed to cancel my order. But they kept claiming they lost a ton of money in my order because it was custom. I ordered 2 XL twin mattresses to be placed on a split king base. These are sold all the time now with split bases and it had only been mere hours since we purchased and the store had been closed. Also, we were "given" a free gift of a quilt, a really "cheap" polyester for a 5 star review. After cancelling the order I'm being charged $80 for that $5 quilt that was to be free. This quilt was never to be part of the purchase. It was to be a gift for posting a good review, which I did. Me, as a customer was not important to them. They ripped me off for that $80. They did not look out for me. I will never again deal with this company again. I should have went with The Purple Mattress which has a 100 night guarantee with full money back. Buyer beware! Also want to say that I felt pressured to buy.

I visited this store the evening of 19AUG25. The floor manager, Emerson, was delightful and helped…read moreme, answering every question. It was a good experience.

Would recommend doing your homework before going into this store! Very pushy salespeople who were…read morepresenting things as a good deal when really that is the listing place online. Was difficult to navigate the store myself and then ask questions when I had them. Sales people presenting information quickly and with repetitions where the experience was overwhelming. There was a good selection of mattresses but I would recommend knowing what you want before you go in to shop.

If you want the rest of this review in a nutshell:…read more If you are looking for a bed make sure that you look at this place first. Their customer service is fantastic, the quality is great, and they will go out their way to help ensure that you get what you need. Yesterday, I was in a pinch and needed a twin size mattress, box spring and bed frame either the same day or next morning. Long story, short my grandpa was being moved to a new room at the assisted living center nearby and needed to downsize his bed. After searching for several hours, sending out several emails, and making several phone calls explaining the situation I only received one call-back. That call-back was from Henry with "BMC Mattress" . Henry went out of his way to help me - he gave me every discount he could find, he ensured that the bed would be delivered that evening, he delivered the bed with his own vehicle, and even offered to put the bed frame together himself! After Henry moved everything into the room for me I got the opportunity to speak with Henry for a few moments and he mentioned that they are new in the area. The takeaway from this drawn-out review is that, if you are looking for a bed make sure that you look at this place first. Their customer service is fantastic, the quality is great, and they will go out their way to help ensure that you get what you need.