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    Mattress Direct - Houma

    1.0 (2 reviews)
    ModerateMattresses
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    2 years ago

    Mattress was on backorder , wasn't told until delivery day. No communication with customer. Didn't put frame on order , so no frame either.

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    11 years ago

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    Ashley Store

    Ashley Store

    2.0(21 reviews)
    0.7 mi
    $$

    I have purchased multiple items from Ashley furniture in Houma LA and each time it has been a…read moredisappointing experience. I purchased a sofa about a year ago and they insisted I buy the extended warranty. The 1st one they delivered had a piece of the arm missing. The 2nd one had dry rotted fabric that kept tearing. When I contacted the warranty company they refused any service. I went into the Houma store to see about a refund on the warranty or another sofa and the 1st manager Mr. Darcy said he would give me the one in their breakroom. It was saggy, faded, and dirty. The other manager Courtney said she would get me a replacement sofa for my defective one. Week after week passed and every time I checked in with her she would make excuses. The last time I went into the store this 400 pound lady sitting behind the sales desk scarfing down a bag of chips lied to me and said Courtney wasn't there but just a few minutes later Courtney called me saying she was in the store and would "check" on the replacement again. Again it was a lie. I am buying a new home with a $10,000 budget for furniture and I will not be going back to Ashley nor will I buy any Ashley product from other furniture stores. They just lost a customer for life.

    I would leave zero stars if it would let me.. This company…read morehas to be the most ignorant, unorganized and confused company on the planet. I have had nothing but issues starting back in July of 2020..here it is almost a year later and they are still pissing me off. Their delivery unit is beyond incapable of actually communicating with each other to get anything right. Now I'm dealing with the same issues with the service department. Take a vacation day to be home to get my not even a year old sofa repaired. Called Ashley myself to verify the date they would come. They tell me June 9th.. The service man just called to verify him coming on June 8th...its a shit show I will never in my life ever do any business with this corn hole company.

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    Mattress Direct - Houma - mattresses - Updated May 2026

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