Walked in to "try" some mattresses out and told myself I would not buy, yep that did not go to well. We were greeted by Sofia who gave us a quiz and had us lay on a mattress to find what worked best for us. She took us to the Beautyrest Black medium and we laid on it and the heavens opened up as we both were cradled by a cloud. We tried others but kept coming back to this one and Sofia honestly was interested in what was best for us... well as they say the rest is history now just waiting for it to be delivered... highly recommend Sofia if you looking for a mattress! read more

June 4, 2026 While the sales person logged in the sale of our mattress, she offered the usual sale items, which I declined. She offered a discount on the bed frame first, which I accepted. I didn't want the mattress protector for $300 and I didn't want the "free sheets". She mumbled something about not getting a perfect record and then insisted on throwing in the "free sheets". After some numbers gymnastics and another customer interrupting the process, we were told she would finish up and email the finance docs for us to sign. The invoice shows up with full price charged for the frame but I got the free sheets! The day of delivery, June 10th, we were given a window that they blew past twice. I had my bed stripped down and ready, but they tried to reschedule us. We insisted so they showed up after 10pm but the platform boards were missing from the bed frame. They had to leave the OLD FILTHY BOX SPRING under my brand new mattress which requires a leap up and jump down! We were promised they would follow up soon. They scheduled the delivery for June 19th, and when that day arrived and we called to confirm, there was NO RECORD of scheduled delivery and the boards were NOT in stock! Rescheduled to July 15th so here we are waiting for a phone call that they said we would receive this morning. Well, there we have it, just got "the" call. Now they will deliver the boards on Friday! So NO!!!!! Not a great experience! read more

If you want to be lied to - talk to Charles. If you have a specific safety question about an adjustable base (because you have small children, babies, and/or pets) and want to be lied to - talk to Charles. If you don't want to be able to try the adjustable bases before buying because none of the remote controls work - talk to Charles. If you want to have important details left out of your conversation about buying a new mattress (that it could take MONTHS to break in or that you don't weigh enough for it to support you properly) - talk to Charles. If you want to go back to the store after receiving your new mattress/base that you couldn't even use because it caused so much joint and spine pain) to find out all the very important information he "forgot" to tell you before you ordered from him - talk to Charles. If you want to be ignored about your concerns and told "You're more than welcome to litigate this." - talk Charles. If you want to try to contact corporate via email or phone calls, don't bother, Myra is just as bad as Charles. I would recommend finding a mattress/adjustable base at ANY other store rather than wasting your time, money, and energy with an immoral business and Charles. read more

I was waited on by two different salesmen on two separate days. Both could not have been more friendly and informative. They carry a large selection of mattresses, and both never tired of answering my many questions on the pros and cons of the many different models. The sale process was simple and direct and went flawlessly. I feel like I got a decent price and some extras I was not expecting. Not only did I get a mattress I was happy with, but I also gained two friends. Great place to shop. read more

The service was excellent. I had anticipated spending a lot of time testing out mattresses trying to determine which was right. The process Charles led me through was more targeted and effective and resulted in a mattress I am very pleased with. I highly recommend this store. read more

My salesman, Charles, was an honest source of information. He answered all of my questions and concerns with a complete knowledge of each product line.....with a smile! The delivery of my Malouf matttress was expertly done. The two men who brought it - on time - were not only efficient; but, they were a joy to have in my home. I appreciated their willingness to pick up EVERYthing around the floor, willingly. (without my asking) They even put the empty packaging in their truck, as well. read more

Excellent, friendly service. Have bought multiple sets over the last 10 years and always have a good experience.

Never again! Purchased a softer mattress after the sales manager assured me it would still offer plenty of support...but it does not and now I wake with worse back pain than I did with my old mattress. Thought I would exchange using their "Comfort Exchange" program....not so fast. That only applies to a select group of mattresses...but you only find out on your receipt AFTER you have paid your money and it's TOO late to back out. Now I am stuck with a $1000 backache causing mattress and no money to get a new one. I will actively campaign against this place and recommend that everyone buys a mattress online where at least you know they will honor their return policies. Horrible service. read more

My purchase of my mattress was fine. The delivery was a disaster. The delivery men were rude, complaining about having to deliver to the upstairs bedroom. They damaged my house outside while bringing the mattress in the door, broke 4 steps and cracked 2 more and broke the blind box while taking the old mattress out. I reported it immediately. I bought mattress on 9-07-19 and after numerous calls to the warehouse, my issue was settled on 12-22-2019. The mattress was damaged while it was being moved inside. They did replace the mattress. But it is the warehouse that needs improvement. I am not completely satisfied with the outcome, but got tired of dealing with them. It is a much longer story. It was costly repairing my property. I will NOT do business with this company again. read more

They are excellent and really worked with us to find the exact things we needed. They were polite and patient. I will use them again to furnish our last bedroom. Delivery was hours earlier than expected and the delivery guys were amazing too. I'm super happy. read more

The staff is not pushy to make a sale, but very informative. The sales staff up to the manager are very honest and helpful! We bought a new mattress with an adjustable base; a day after delivery we noticed the bases weren't syncing properly (one was higher than the other) and they came out to see if they could be fixed, when they couldn't they replaced them with no hassle. Great experience! read more

We were in the market for a new mattress, and I saw an ad in the paper that stated that Mattress Direct had a Serta memory foam mattress for $299 so we decided to check it out. We were greeted when we walked in, and explained that we were looking for a memory foam mattress. We were shown all of the memory foam mattresses and given the opportunity to lay on each of them for as long as we needed. The salesperson was extremely knowledgable and couteous, and we weren't pressured at all to make a hasty decision. We did decide to go with the Serta for $299, and we were able to take it that day. Very pleased with our experience here! read more

Awful Experience.... Three times in a row, they were a no show on the delivery for the mattress that I purchased from them. They could not ever give me a reason. I eventually just called them and told them to credit my account , which they did promptly. read more