Bought chase lounge, cushion pulled apart. Warranty says they won't cover this. WILL NOT EVER BUY…read moreFROM KNOXVILLE WHOLESALE AGAIN! stay away

Absolutely appalling business practices…read more Knoxville Wholesale Furniture Clearance on Kingston Pike should be ashamed of how they treat their customers, especially elderly ones. They sold my grandmother a lamp for over $200, which turned out to be used, defective, and a legitimate fire hazard. The base of the lamp heated up dangerously and posed a serious safety risk. This wasn't just poor quality, it was a blatant disregard for customer safety. When she returned to the store to explain the situation and try to get a refund, not only were the staff incredibly rude and dismissive, but they also refused to issue any kind of refund. Keep in mind: she left the lamp with them. They now have both the unsafe product and her money, and still refused to take responsibility. This is unethical, unprofessional, and likely a violation of basic consumer protection laws. They don't advertise that they sell used or damaged items, and yet that's exactly what they did. Do yourself a favor and stay far away from this place. If they're willing to take advantage of an elderly customer and brush off a fire hazard, imagine how they'll treat you.

Worst customer service experience ever. Sold us the wrong base, charged us to fix their mistake,…read moreand did not communicate AT ALL during the process. Had to return in person to get any update from them after they kept promising to call me with updates. They were given every opportunity to make things right and just failed at every step. They will never see us again ($7,000 later). Guess they got our money anyway.

Awesome staff, very friendly and helpful. Pete and David went out of their way to help us load…read moremattresses in our truck. One of the best stores!

Went in the Turkey Creek store based on their big 60% off sale. Found a Tempur-Pedic I liked and…read moreasked the price. Lady points to the full price tag on bed. Turns out, the only 60% off item per this lady is a mattress in their economy section. Obviously the piece of crap no-one wants. Pure bait and switch at it's finest. Get you in on their big sale, then sell you the full price items. I will be buying a new bed, just not at Mattress Firm.

Highly recommend coming to this location and looking for Ben Apple if you want to have the best…read moreexperience buying a new mattress. He is very knowledgeable, helpful, and professional when it comes to any questions about mattress's and pillows. We ended up buying a Tempur-Pedic and we love it!

The Bed Store has a great selection that covers a wide price range, and there is no better person…read moreto show you around the store than Brad McGill, the store manager. He is incredibly helpful, and he genuinely enjoys what he does. You will love working with him. He provided many options to meet our needs, and he gave each of his customers exceptional service. Although I know he cannot do this for every customer, I do have to mention that he did a HUGE personal favor for my husband and me. We first stopped in at The Bed Store on a visit to Knoxville as we prepared to move from Texas to Tennessee. When we made the official move to town 2.5 weeks later, we were getting to our new house early in the morning following a 16-hour drive. (We would not receive all of our furniture from the moving company for 2-4 weeks.) Even though his delivery team couldn't get the mattress to us until 24 hours after we arrived, he made arrangements to deliver the bed to us within two hours of our arrival WITH HIS OWN VEHICLE. After 16 straight hours on the road, I'm sure you can imagine how wonderful it was to sleep on a bed (and not our hardwood floor). The Bed Store has a lot of options, and Brad is at this location, so you can't go wrong. Visit Brad McGill at The Bed Store!

Don't ever buy a mattress from The Bed Store. Roger Cunningham. Bought a Simmons beauty rest black…read moreless than 5 years ago. Biggest piece of junk of a mattress you can buy. Sunk in on both sides and it is 1/4 of inch of being out of warranty according to them. The picture is my 2 year old grandson sleeping on it, you can see how bad it is. They told me I still have 5 years for it to get worse 10 year warranty. They can sleep on that junk for 5 years if they want. I can get a better mattress and service from Big Lots. The Bed Store tells me it's up to the manufacturer on warranty, I have contacted the manufacturer a couple of times and they say the warranty is through the dealer it was bought from. So which is it?? It's just a big run around. It's going in the dump and I will buy a real mattress from somebody reputable that stands behind their product.

I was very worried about paying more than we had ever paid in a bed, but I have never had a better…read morebed in over 50 years. This bed is the best and the customer service is great too. We have had our bed for almost a year and couldn't be happier!! Thank you Brothers!!

If you need a new mattress, I cannot recommend Brothers Bedded too highly. They take pride in their…read moreproduct and manufacture locally. Unlike national mattress chains, they actually stand by their product. God bless them!

Tommy, the Maryville store manager, was very helpful the day I visited in May 2024. He was very…read moreknowledgeable and not pushy - actually encouraged me to shop around. I tried out almost everything in the store and ended up choosing the ZZ Signature mattress. Even though it was one of the lowest priced mattresses in the store, he assured me that it is a quality choice. It has been great. I'm sleeping much better and I absolutely love the pillows that came with the Classic Serta Bundle. The delivery guys were great and the whole process was smooth. A very positive experience.

We were needing a mattress set for antique bed and they had exactly what we needed. The price was…read morewonderful, they gave excellent service. The delivery service was fantastic, they were right on time, and so friendly. We will definitely use them again..

This is a cool furniture store then we had to take pictures in front of and really be a part of the…read moreenvironment I thought it was old school cool nice town Square type of place. So we definitely walked in looked at the furniture and had some really good things involved so I'm glad we got the opportunity to see this place

Super expensive and no follow ups for types of Canadel furniture we wanted to order through themread more

Great bunch of people. I have done business with them for years and have never been disappointed.read more

I need to correct something in my review. It was actually 18 DAYS LATER not months as I previously…read morestated.