We LOVE our Legacy mattress from City Mattress Factory!!! Thank you Mark and Norm! You were great…read moreto work with and so patient with us. We knew we had to get rid of our old mattress but I was scared of the process of finding the perfect new mattress. There's SO many options out there and it's super confusing. I started researching and seeing many great recommendations for City Mattress Factory from my local "go-to" neighborhood page. I woke my husband up one morning and told him we HAD to be there when they opened (they open @ 8am!). I knew we didn't have to look anywhere else. Norm was so patient with us! We brought our own pillows and blanket and I made my husband spend at least 10 min on each mattress we were considering. I knew the Legacy was for us when my husband feel fast asleep on the Legacy. I was starting to feel like Goldilocks but now this Goldilocks can finally get some rest!!! We finally have the mattress we can't wait to crawl into! We are SO thankful for you and your quality products!!! XO

My husband and I were in great need of a new mattress after moving to TX. We went shopping for…read moremattresses at a few places in town (and after having failed two times at getting one of those mattresses in a box!), and we were SO pleasantly surprised to find a fabulous mattress at City Mattress. It's one that we BOTH love which is hard to find for us! Manny was SO knowledgable and not pushy at all... in fact, we went back in and purchased another mattress for our daughter that she loves! I've waited to write this review until we could tell for sure that the mattress lived up to what we were told and that after a few months, we'd still be as delighted with our "Fort Worth Mattress". It's even better than we'd hoped! THANK YOU Manny for being so great to work with, and City Mattress for making such a great bed!

Great selection, made in Fort Worth! Trey and his dad were extremely knowledgeable about everything…read moremattress!! We bought 2! Great prices too! One of the mattresses we bought has a 20 year warranty! That's incredible.

I am changing my one star review on 10/28/2024 to four stars. I finally reached the owner of the…read moreOriginal Mattress Factory. He had been away and the person left in charge was the one who refused to have any contact with me. When he heard about the problem, he made and delivered the correct mattress. It arrived today and it is what I expected to get at the time of purchase. When I thanked him, he replied that this is what he should do since I am a customer. Much appreciated.

Incredible energy here with these guys!! Kevin & James were…read moreso fun to work with. We bought the mattress desired and got some treats from the 4th. I appreciate the excellent customer service. The value was great also. Reasonable prices, outlet prices, certified proOwned items, well taken care of. I loved my experience here today. Kevin was so patient with us The experience was awesome, James was hilarious I would def recommend this location!!

James and Gary did a great job walking us through the process!! we loved our experience at mattress…read morefirm with them as first time buyers.

Nancy at Mattress Firm on Carroll Street was incredible! I came in to purchase a new mattress for…read morethe first time in 10 years. Nancy was knowledge and helped provide recommended options to best support my spine. I originally purchased a Purple Mattress, but after 2 nights immediately knew the unique mattress material was not the right fit for me. Nancy was extremely helpful to show me new options and I ended up with a great new pillow top Beauty Rest mattress. Nancy made the exchange process very quick and easy. The crew came to replace and deliver my new mattress the day after my exchange order in store. They were in and out in under 15 minutes. I would highly recommend this Mattress Firm location to anyone looking for great service members who actually care, a wide selection of mattresses, and fast and professional delivery. Thanks, Nancy!

DIXIE AT MATTRESS FIRM HAS SOME SERIOUS COMMUNICATION ISSUES AND HORRIBLE CUSTOMER SERVICE SKILLS…read more SHE GAVE US THE RUN AROUND AND LAME EXCUSES ABOUT WHY OUR Brand new mattress and box springs are not here yet after we were told they would be delivered today. We called to get some answers and a resolution so we don't have to sleep on the floor tonight since we got rid of our other bed on the promise, we would get the new one today. She didn't give us answers or resolutions. She just kept giving us excuses about how it's different when you order online and How you can't go to the mattress stores anymore and just pick one up. They get it from a warehouse. I don't care about any of that, all I care about is where is my stuff. FedEx had a problem reading the label that matches firm put on the package so now it's held up at the warehouse. THATS MATTRESS FIRMS FAULT. Something needs to be done about it and something needs to be done fast. This is unexcuseABLE horrible service from this company. We are about to cancel the order.

Received outstanding service from Hannah. It's been a while since we bought a mattress, and they…read moreare quite a bit more expensive than we were prepared for, but now that we've slept on it, gotta say, big improvement. We also liked buying local. Thank you

Absolutely professional service , they took their time to explain and the differences between each…read moremattress and the impacts of it, great delivery kept us updated with the time

My mom and I stopped by Overstock due to being intrigued by the big clearance sale. Overstock had a…read moredecent selection of furniture and decor available. Scarlett assisted us as we explored the store and appeared to be knowledgeable about the items in inventory. There was a beautiful sofa for a decent price on the show room floor, unfortunately it was unavailable due to none being available in the stockroom. I picked up a pack of hanging baskets for a good price. Overstock is worth perusing if you are in the area, you might find a good deal.

They are going out of business & everything is on sale. Be wary though. We were sitting on a couch…read more& were going to purchase until we found 2 dead bedbugs on the cushions.

What can I say that others don't.. the manager Daniel was…read moreabsolutely outstanding.. he took the time to go over everything with me . Great Customer Service.. great people skills ... I will definitely be back to buy another sectional soon... thanks again Y'all .. I can't wait to tell everyone about my new chase .

Came back here to get a new bedroom set after getting my living room sectional a year ago and…read morethey're still great! Awesome experience. I just learned they're a family owned business too. Delivery was quick and very professional. Can't beat the price or quality. Thanks Fuze.

chris brannon & noah giles were the absolute best sale bosses i've encountered. from my first step…read morein mattress firm they were polite and were very eager to find me the perfect mattress. i described to them exactly what i was looking for and was immediately driven to options. chris let me lounge and really get a feel for each mattress he recommended. i highly recommend mattress firm, thank you chris & noah!

Alex was great and helpful. Almost bought a bed. However the lady we got passed to since we…read morecouldn't quite decide, was condescending and rude. We walked right out of there.

The hilarious sign at the front door caught me !…read more Very fun eclectic furniture pieces . ( think great photo ops) Local & beyond . Had a wonderful experience and convo with one of the staff members here . Yes ! They will ship to you .

While looking at furniture the owner came over and as we were talking she went into an angry…read morepolitical meltdown about how much she hated President Trump. It was very awkward. I was just there to look at furniture. She kept pressing us about who we voted for saying she didn't want Trump supporters as customers. I was somewhat frightened so I said Kamala Harris just to calm her down. We stayed a few mins longer and made up an excuse about a dental appointment just to get out of there. Will never go back for sure. Since when did couch shopping become political ‍

Service: In store was fine. and yes, selection is massive…read more Bought an oven on a sunday in May. Was told it would be delivered that thursday. Never got the phone call the night before to give us delivery window. Contacted sales person and was told 'you're scheduled for June 1st" (not asking if this date was ok. It wasn't. Then were given June 8th as delivery date. No phone call night before, no contact june 8th as of 1pm. At 2 pm, email stating delivery would be june 9. then told 10:30-1:30 window. morning of the 9th, time change. Oven finally did arrive, the gentlemen that delivered and installed were professional and friendly. Installation was done in about 15 minutes.

2 stars for overall experience. 10000 stars for the…read morein-person customer service representative at NFM. We bought an 8 piece sectional and for the price we paid for, highly disappointed is an understatement. 1. Our original delivery date got pushed back which was fine. However, day of, delivery shows up and asks "are you sure yall are okay with the stains?" Huh?? We said we weren't made aware of any stains and plus no, we would not be okay with that. Delivery told us they said it was okay. We said no, send it back we want a new one. Okay, no problem. 2. Our new couch arrives, they deliver it and set up. When they leave we realize we're missing 2 pieces and we still have stains. Mind you, it's a white couch but categorized as "gray". 3. We call customer service and whomever we spoke to was so mean and unprofessional. We had our receipts in front of us showing that we had bought 8 pieces. On her end it didn't. She then said, "Well I don't know what you want me to do about it." 4. We gave up, drove to NFM and whomever the customer service representative there was, she was an absolute angel. She found out that not only did they forget 2 pieces, they also forgot to add the warranty we paid for. We told her about our stains and she gave us a voucher for in-store credit which was so kind of her. She was the most helpful out of everyone we spoke to. Whoever is wrapping up these couches either has very dirty hands or it's just not kept right in the warehouse. It's completely unacceptable when people are paying thousands for furniture.