My husband and I were in great need of a new mattress after moving to TX. We went shopping for…read moremattresses at a few places in town (and after having failed two times at getting one of those mattresses in a box!), and we were SO pleasantly surprised to find a fabulous mattress at City Mattress. It's one that we BOTH love which is hard to find for us! Manny was SO knowledgable and not pushy at all... in fact, we went back in and purchased another mattress for our daughter that she loves! I've waited to write this review until we could tell for sure that the mattress lived up to what we were told and that after a few months, we'd still be as delighted with our "Fort Worth Mattress". It's even better than we'd hoped! THANK YOU Manny for being so great to work with, and City Mattress for making such a great bed!

We LOVE our Legacy mattress from City Mattress Factory!!! Thank you Mark and Norm! You were great…read moreto work with and so patient with us. We knew we had to get rid of our old mattress but I was scared of the process of finding the perfect new mattress. There's SO many options out there and it's super confusing. I started researching and seeing many great recommendations for City Mattress Factory from my local "go-to" neighborhood page. I woke my husband up one morning and told him we HAD to be there when they opened (they open @ 8am!). I knew we didn't have to look anywhere else. Norm was so patient with us! We brought our own pillows and blanket and I made my husband spend at least 10 min on each mattress we were considering. I knew the Legacy was for us when my husband feel fast asleep on the Legacy. I was starting to feel like Goldilocks but now this Goldilocks can finally get some rest!!! We finally have the mattress we can't wait to crawl into! We are SO thankful for you and your quality products!!! XO

Great selection, made in Fort Worth! Trey and his dad were extremely knowledgeable about everything…read moremattress!! We bought 2! Great prices too! One of the mattresses we bought has a 20 year warranty! That's incredible.

I am changing my one star review on 10/28/2024 to four stars. I finally reached the owner of the…read moreOriginal Mattress Factory. He had been away and the person left in charge was the one who refused to have any contact with me. When he heard about the problem, he made and delivered the correct mattress. It arrived today and it is what I expected to get at the time of purchase. When I thanked him, he replied that this is what he should do since I am a customer. Much appreciated.

As I do Secret Shopping for multiple companies this one here is my least favorite.. funny thing bc…read moreI am in the market for a new bed , the beauty rest black is the one I am leaning towards.. my "shop" was both personal and business related.. when the little girl actually moved over once she figured out I was working ,she actually MOVED her entire body in front of the bed.. SO I COULDN'T TAKE ANYMORE PICTURES.. that's cool tho I already had all the info I needed for this "shop" .. it failed miserably once she moved into my pic .. multiple complaints about this location.. I honestly wonder why.. Sarcasm.. that was Sarcasm.. now - as per my own new bed . There are so many different companies that carry Beauty Rest Black .. I will just drop $5 grand for a king with them .. sucks to be y'all ... say bye bye to that nice Commission you could have made off me for selling me that plus sheets , pillows and pillow cases .. You have failed the secret shop ... and failed absolutely miserably..

Noah is the man! After telling him what I was looking for, he directed me to the perfect mattress!…read moreMe and my wife could not be more pleased! Process was seamless! He saved me time and money. Told me what to expect with the new mattress and break in time frame. Thanks!

Nancy at Mattress Firm on Carroll Street was incredible! I came in to purchase a new mattress for…read morethe first time in 10 years. Nancy was knowledge and helped provide recommended options to best support my spine. I originally purchased a Purple Mattress, but after 2 nights immediately knew the unique mattress material was not the right fit for me. Nancy was extremely helpful to show me new options and I ended up with a great new pillow top Beauty Rest mattress. Nancy made the exchange process very quick and easy. The crew came to replace and deliver my new mattress the day after my exchange order in store. They were in and out in under 15 minutes. I would highly recommend this Mattress Firm location to anyone looking for great service members who actually care, a wide selection of mattresses, and fast and professional delivery. Thanks, Nancy!

DIXIE AT MATTRESS FIRM HAS SOME SERIOUS COMMUNICATION ISSUES AND HORRIBLE CUSTOMER SERVICE SKILLS…read more SHE GAVE US THE RUN AROUND AND LAME EXCUSES ABOUT WHY OUR Brand new mattress and box springs are not here yet after we were told they would be delivered today. We called to get some answers and a resolution so we don't have to sleep on the floor tonight since we got rid of our other bed on the promise, we would get the new one today. She didn't give us answers or resolutions. She just kept giving us excuses about how it's different when you order online and How you can't go to the mattress stores anymore and just pick one up. They get it from a warehouse. I don't care about any of that, all I care about is where is my stuff. FedEx had a problem reading the label that matches firm put on the package so now it's held up at the warehouse. THATS MATTRESS FIRMS FAULT. Something needs to be done about it and something needs to be done fast. This is unexcuseABLE horrible service from this company. We are about to cancel the order.

Received outstanding service from Hannah. It's been a while since we bought a mattress, and they…read moreare quite a bit more expensive than we were prepared for, but now that we've slept on it, gotta say, big improvement. We also liked buying local. Thank you

Absolutely professional service , they took their time to explain and the differences between each…read moremattress and the impacts of it, great delivery kept us updated with the time

My mom and I stopped by Overstock due to being intrigued by the big clearance sale. Overstock had a…read moredecent selection of furniture and decor available. Scarlett assisted us as we explored the store and appeared to be knowledgeable about the items in inventory. There was a beautiful sofa for a decent price on the show room floor, unfortunately it was unavailable due to none being available in the stockroom. I picked up a pack of hanging baskets for a good price. Overstock is worth perusing if you are in the area, you might find a good deal.

They are going out of business & everything is on sale. Be wary though. We were sitting on a couch…read more& were going to purchase until we found 2 dead bedbugs on the cushions.

I bought the dining room and living room from the fuze furniture store in Arlington, although the…read moredining room is good quality the living room is a very poor fabric and when I went back to exchange they refused in asking me to sell it on market place so I'm disappointed.

From the owner: Quality and Beautiful Furniture at the lowest prices ! Great pricing and payment plans ! Call us…read morenow

chris brannon & noah giles were the absolute best sale bosses i've encountered. from my first step…read morein mattress firm they were polite and were very eager to find me the perfect mattress. i described to them exactly what i was looking for and was immediately driven to options. chris let me lounge and really get a feel for each mattress he recommended. i highly recommend mattress firm, thank you chris & noah!

Alex was great and helpful. Almost bought a bed. However the lady we got passed to since we…read morecouldn't quite decide, was condescending and rude. We walked right out of there.

I can always find unique, reasonably priced furniture here. They also have great decor to accent…read moreyour home. Their designers are very helpful as well. I recently moved out of state, but was visiting Ft. Worth and stopped in. I found a great coffee table that I absolutely love and it fit in my car for the return trip. I highly recommend this store.

Stopped in while visiting from San Antonio and was greeted warmly by Abby and Helga! Abby has…read morecarefully curated her space and there truly is no other place like this. I will be coming in every time I'm in town!

We have shopped here for years. The store is gianormous so come prepared to cover ground. Just set…read moreproper expectations so you have a good visit. The store is so well laid out. They do a great job with merchandising. Employees are super friendly to the point of overboard. Super larger parking lot. Even sell little extras. They have a range of values and price point to serve nearly everyone. The styles have some variety and still tend to be fairly middle of the road but we have found a few pieces that meet our taste.

Got a quote for flooring which they said they'd honor if I ordered within two weeks. Went home and…read moretook measurements. When I called to play the order they counted the price and refused to honor the price they gave. Absolutely insane business practice and I'll never be doing business with them again. EDIT: I called the number they asked me to call. That went absolutely nowhere. Wild business practices to not honor quotes given. Stay far away from this business