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    Mattress by Appointment Wilson

    5.0 (1 review)
    Open Open 24 hours

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    Ashley Outlet

    Ashley Outlet

    3.0(6 reviews)
    2.3 mi

    Went last week looking for a sofa/chair or sectional. The manager was very helpful and handed us…read moreoff to Michael Greer when we came back to make a purchase. They honored a price from a sale that ended a week earlier (that we did not know about) and got delivery scheduled (at a reduced price) in 4 days. The delivery crew was very professional and we are very satisfied

    Dwight and I decided to use part of my tax refund to buy a sectional couch and a new recliner. We…read morevisited all three furniture stores in Wilson, and surprisingly, there wasn't a single other customer in any of them. Farmer's Furniture: We met a very nice gentleman there -- excellent service, courteous, and helpful. Loved him. Lakeside Home Furniture: Nice selection, though I found their prices a little on the high side. Ashley HomeStore: Unfortunately, this is where the experience went downhill. I worked with a salesperson named Allan Coyle, who ultimately lost what would have been a $3,000 sale. He was the most arrogant and disagreeable salesperson I've ever encountered -- completely uninterested in making a sale or helping a customer. Another employee, who sat nearby the entire time, listened to the whole conversation where Mr. Coyle essentially talked me out of making a purchase, yet said nothing. Honestly, if anyone is looking for a stress-free job where you just scroll on your phone and turn customers away, furniture sales might be the place to be. Mr. Coyle only told me what he couldn't do -- never once did he offer what he could do. For example: On a $3,000 purchase, he said delivery would cost $200. I offered to pick it up myself and was told that's not allowed. When he asked about payment, I said either cash or my own financing. He didn't like that at all. When I told him which financing company I use (with whom I've had three loans over three years -- all paid off same-as-cash within 90 days), he was dismissive and said I couldn't secure financing on my own. That was false -- I've used the same company previously for a $1,300 computer from Best Buy with no issue. When I asked about delivery timelines, he said it would take a couple of weeks. The sectional I wanted was actually in stock at the back of the store (in the outlet section), and when I asked about purchasing the floor model, he gave me an evasive answer. I thanked him for his time, took his card, and told him I'd think about it. Once outside, I told Dwight, "I really liked that sectional -- but there's no way I'd buy anything from here now." All three stores were completely empty -- not a single customer in sight. I plan to send a copy of this interaction to corporate, because it's really disappointing how drastically customer service seems to have declined.

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    Mattress by Appointment Wilson - mattresses - Updated May 2026

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