I will go on record owning up to I was "that guy" walking into Sleepy's on Memorial Day literally 2…read morehours before they closed. Sleepy's advertised in the paper huge discounts on Memorial Day and that is exactly what I got. Long story short my current bed was just short of a prison mattress and so uncomfortable. I do not claim to be educated in the art of bedding comfort and thank goodness Russ was there to help. Russ the sales rep is a sleep wizard having me try different style of mattresses ranging from different brands. Then the pillow test for neck and back comfort. WOW! This guy really knows his stuff and must have graduated magna cum laude from Sleepy's University. I have made plenty of sales purchases in my day and Sleepy's was probably the most simple and straight to the point deal ever. In the end I purchased 2 mattresses fully loaded with delivery for one heck of Memorial Day deal.

I purchased a box spring from Mattress Firm and because i had to return it they wanted to charge me…read moremore than i paid for it to return it. Make sure you read their return policy before purchasing from them!!!! They will rip you off!!!!

They were honestly so nice and extremely helpful the whole time. They took our three beds with them…read morewithout any complaints, and it made the entire situation so much easier for us. It's rare to find people who go out of their way like that, but they really did. Everything felt calm, organized, and stress-free because of how willing they were to help. I'm genuinely thankful for how smooth everything went and how kind they were throughout the entire process.

No return policy. Owner became disrespectful and aggressive when i tried to return a mattress.read more

After 8 hours of mattress shopping, my husband and I finally found Discount Mattress. For once we…read moreweren't mauled at the door, followed around and stalked by pushy greed-driven employees. Instead, we were greeted by Bobby who was really informative and readily available, yet gave us our space. This was the only mattress store in which instead of being pressured to spend more than we budgeted, they allowed the prices to speak for themselves. After returning later in the evening, we met the owner Graham who also was really helpful and great. Graham personally delivered our mattress yesterday and we are in love.... best purchase ever and greatest mattress store around!!

Like everyone else, we shopped around a few places for the best mattress at the best price. It…read moreended up being like car shopping, except I didn't have as much knowledge about what I was looking at. Apollo was awesome. Straightforward, knowledgeable, and thought of all the details we didn't, i.e. box spring height considerations for the elderly, and in general gave great recommendations. Graham, the owner was also a big help in helping us get the right price for my mother, who lives on a fixed income. Definitely recommend Discount Mattress, we'll be back!

My Guest Experience Specialist was wonderful. Her name was Erin, if I was rating this based on my…read moreexperience with her I would give 5 stars. Thank you, Erin for being the ONLY good thing about Bob's furniture. I was really hoping Bob's furniture would be better than Ashley's but it looks like they all are going to fall short. If Bob's does anything right, it would be giving the ONE good thing they have a raise and allowing her to replace her managers. Erin assisted me with picking a bed and bedroom furniture set. Due to technical issues with the order site, she sought support from her store manager. Nice Guy, but he didn't listen to what I wanted and ordered the wrong items. This was after I spent 2 hours with Erin filling her in on my issues with Ashley Furniture and my desperate need for furniture ASAP. My items arrived (most of them) on time. I had my new bed which is great, but with the box spring the store manager ordered caused the bed sit so high that my 5'8" tall body had to jump up to get into the bed. I wanted the low profile box spring so that it was lower to the ground like a bed should be. What if this bed was for a kid or an elderly individual? You would need a chair lift to get into that bed. Next, my 5 piece bedroom set was delivered as a 4 piece. Little did I know, Mr. Store Manager ordered the wrong one. So, now my husband has no dresser for the foreseeable future. Because of course, now the piece is out of stock and on back order unlike last weekend when I worked with Erin, because she confirmed all of the items I wanted were in stock due to my need. I called Erin to get the issue resolved and she graciously reached out twice letting me know her manager on duty Jessica would be calling. She even called to tell me she was going to call in 5 minutes. Guess what?! I never received the call from Jessica. Thanks for the help, Jessica. Appreciate your attention to detail - it must be a manager thing in that store. So, I had to spend my day todaytalking to a text chat bots Wildeline and Mildred and a customer care agent Adyen for 2 hours to get the issue resolved. I am now getting the box spring I wanted and when the chest dresser becomes available (hopefully before 2027), my husband will finally have his dresser. They waived the delivery fee (as they should) and gave me a $100 off. So shout out to Adyen for spending over an hour on the phone and putting me on hold 5 times to get permission to do the right thing. Oh, I forgot to mention, that all this happened after I had already ordered a sectional couch and ottoman from them for $2000 and the ottoman broke after 2 days for NO REASON. So, call me a "Karen" if you want but if my attention to detail and listening skills were as piss poor as the management in the Joliet store or as dependable as the chatbots Wildeline and Mildred at resolving ANY TYPE OF ISSUE, I wouldn't have been able to pay over $6000 on furniture in 4 different deliveries due to 3 different mishaps caused by Bob's furniture for furniture that probably has the durability of what is left of my patience. The only reason I am giving this store 3 stars is because Erin my Guest Experience Specialist was amazing, empathetic, and supportive. Jumping off my soap box now. Happy Shopping.

The service when returning something I took the return article to the store the store would not…read moreaccept it. They told me to take it to the warehouse. The warehouse would not accept it because they told me I needed paperwork from the store to return it. It's been a back-and-forth issue. I'm a senior citizen and now my time has ran out and I'm stuck with something that I can't use nor do I want and they won't take it back and I've called all around and no one has properly accommodated me and they told me that I have to keep it when I wanna return something that I have no use for and have a credit back to my account. It's not been used still in the box so who wants this kind of treatment no one deserves it so definitely I wouldn't recommend it. No one should have to go through this and be stuck with something that they don't want and can't use.

We came in on a snowy Cyber Monday after work and it was pretty empty…read more The sales rep Jesse helped us in the store and did a great job! He was both friendly and helpful; he asked what we were looking for in a mattress and guided us to some good options. Jesse took the time to explain the different mattress tiers and add-ons with us and we picked out what we wanted fairly quickly. Thank you again for the great customer service! We would recommend this location to any of our friends.

Great customer service, good selection of the top mattresses available such as purple and…read moretempurpedic, interest free financing.

Daughter bought a mattress and box spring on Nov. 1, 2025. We were to pick up Nov. 8. had rented a…read moretruck and they did not have it. So they had it delivered Monday Nov. 10th. which was inconvenience as we could not put together until weekend. When we did put it together on the 16th, we did not need box spring. We called Monday for a refund as they denied it. I don't understand that they can not refund when they totally screwed up getting it to us at the time they told us. We bought all our mattresses there, but no more. We will not buy there again if that is the way they run their business. Patrick was trying to help us, but Nicco was determined to refuse our refund. Box spring was brand new.

I ordered a mattress and a base in store on January 19th 2025. Since then I have had multiple dates…read moreof "delivery" that came and went with no mattress. Had to file a BBB complaint, and when I filed that I by some miracle got a call that day of my mattress being reassured for delivery. Got that, but was told the adjustable base would be delivered in 2 weeks, it is 2 days shy of 3 weeks and was told it would be another week. I would never suggest doing business with American mattress.

AMAZING furniture and service. All the staff was super friendly, including the delivery staff…read more They had everything (bedroom set) set up in no time. This furniture is so elegant/classy looking and I'm so happy with it!

Great services. Got a good sectional for my moms place. Also a gift. Recommend this place for real.read more

Absolutely AMAZING Experience at Mattress Firm!…read more I cannot say enough wonderful things about JC at Mattress Firm! From start to finish, JC went above and beyond to make sure I was taken care of. I had my Perfect Sleeper Willow Brook 13.5" Plush Mattress for about four years when it unfortunately started to sag. I submitted a warranty claim, and JC was there to help me through the entire process. Once my claim was approved, JC helped me find the perfect replacement and made the whole experience so easy and stress-free. I ended up purchasing the Sealy Hybrid HD Premium Mattress, and let me tell you... THIS BED IS AMAZING! It is so comfortable, supportive, and honestly feels like I upgraded to a whole new level of sleep! What really stood out to me was JC's patience, professionalism, knowledge, and genuine willingness to help. JC didn't just sell me a mattress--JC made sure I understood my options and helped me find the right mattress for me. If you're looking for a new mattress, ASK FOR JC! Thank you, JC, for making what could have been a frustrating warranty situation such a great experience! I absolutely love my new bed!

Your establishment has recently acquired a suspicious number of mattresses, and we at the…read moreOrganization for Drug Safety (ODS) are extremely concerned that you may be engaging in illegal activity with the Will County mafia. Thank you, Jenny P. P.H.D. To contact us, call 1800-867-5309.