My husband and I had been discussing getting a larger mattress for over a year. A queen-size just wasn't cutting it for us anymore. However, he hates shopping and a trip to check out mattresses was not on his list of "favorite things to do on a weekend". This was our biggest challenge and luckily, it was our only challenge in this whole process.
I did some research and decided I wanted to go to Matthews Mattress in Elk Grove, figuring that if I had a place already in mind that was close by, the chances of him saying "ok" were greater. Then, one Saturday morning he said, "If you can find a nearby store, let's go look for a mattress today." He was surprised as I quickly grabbed my keys and my purse and said, "Great! I know a place! Let's go!" (By the way, planning ahead like this is really helpful if your significant other tends to drag their feet. Lol!)
There were four reasons I wanted to go to Matthews Mattress.
1. I really liked that they were a family-owned business rather than a big chain store.
2. They were local. It was much more convenient than driving to the big furniture store in Natomas.
3. I saw on their website that they carried the exact Sterns & Foster model I wanted to try, as well as several other options.
4. I read reviews that said they weren't pushy, something that would go a long way to make this a more tolerable experience for my husband.
All of those things were true, and we discovered even more reasons to like Matthews Mattress during our purchasing experience.
We were greeted very kindly by Dana. She asked us a few questions about our wants and needs, and pointed us in the right direction. She showed us the S&F that interested me. It was wonderful. Then she suggested we try out a few of their store brand mattresses for comparison. Wow! I'm glad we did!
My husband and I both fell in love with the "Michelle" model. It was beautiful and supportive without being too firm. It was also in our desired price range.
Since we still needed to purchase the bedframe and bedding we wanted, we asked if we could return in a few days to buy the mattress. Dana said, "Of course! Here's my card. If I'm not in when you come back, this will make sure you still get it at the sale price." She really was fabulous and exceeded our expectations!
Over the next few days, I bought everything we'd need in preparation for our new bundle of joy. Bedframe - check! Comforter - check! King-sized pillows - check! Sheets - check! I returned to Matthews Mattress mid-week for the final piece to the puzzle.
Dana wasn't there so I was helped by Kendall. She was wonderful, too! It turns out that she's the owner's daughter and in our conversation, she gave me some more insight into the store's history. I really enjoyed getting such a personal perspective.
I handed her the card I was given and she said, "Oh! Dana helped you! I'll make sure to write that on the order so she gets the commission!" That checked another box on my list of "likes". It always makes me happy to see appreciation and respect among employees at any establishment.
We finished up the paperwork and Kendall arranged for our mattress to be delivered on my desired date - the day after our bedframe would arrive.
Just as she said, the delivery personnel called 30 minutes before arrival and within the 2-hour window that was promised. I felt awful for them because it was an incredibly stormy day to be driving around delivering mattresses. Still, they were upbeat, friendly professional and they finished the job quickly - including the removal of our old mattress and box spring.
So in addition to the four reasons for choosing Matthews Mattress that I listed above, here are a few more as to why they will continue to earn my business.
5. They are super friendly, accommodating and respectful!
6. They don't just try to sell you the most expensive mattress. They really want you to have the best mattress for your needs.
7. They have excellent prices.
8. Their delivery is free and flexible, and they'll take your old mattress away for free, too. Their delivery crew is fantastic and will get the job done with a smile - even if it's raining cats and dogs outside.
Thanks to everyone at Matthews Mattress! We appreciate you and love our new king bed! read more