Old mattress lived it's useful life. Looked for options nearby and found Mattress Factory and…read moreFurniture. Ken was a great help. We didn't feel pressure to buy. He gave us the options and then left us with space and time to consider everything he'd shared. Ended up purchasing a new mattress. Left feeling appreciative of the guidance provided, and looking forward to our new mattress arriving. Will go here next time we need another mattress. Highly recommend.

After stopping by a larger, more mainstream mattress store and not finding something we wanted…read morewithin our price point, we swung by Mattress Factory to take a look at their inventory. They have a great selection of beds, and the employees here are extremely nice, friendly, and helpful! We'll definitely be returning for future mattress needs.

Great service from Franky. She was very knowledgeable and helpful in making in our decision. We…read morewill return!

Went to Mattress Firm today just to look as my wife's back been bothering her and we're thinking it…read more was from our old current bed. The store associate David took us through multiple mattresses and even gave us a tutorial on mattresses and even sleep studies which we had no idea. We weren't planning on buying that day just to look, but with his knowledge on both we made a selection and bought a new bed and an adjustable frame. David, thank you so much for all your help and spending the extra time with us on our hundred million questions we had for you. :) And we also kept it local in our town of Placerville,CA across from Target!

So I can only be honest about my experience with this Mattress Firm when we came to purchase our…read morebed we had dealt with Ken. This was a positive experience, but the bed just didn't work for us at this time. They told us that they would waive the return fees. Come pick up the bed as long as we pick and purchased another bed at this point we were dealing with Dave. Unfortunately, the bed did not work for us. I could tell Dave was a little bit upset at this point. He told us that we would have to purchase a more expensive bed in order to do a return. I believe the bed cost like $7000. I have arthritis at this bed also did not work for me. I called up for the return at this point in time Dave expressed to me and told me they would not take the frame back which I understand. I paid close to $1000 in payments and he said that they would refund me. These were his words, not mine. He told me not to make any more payments towards the bed that synchronicity. This is the bank that they go through are the card service that they go through to make payments I am very diligent about making my payments on time. I am diligent about keeping my credit score in good standings noticed a 10 point drop and it was due to the fact that they said that I wasn't making payments on a bed that I no longer had. I called Dave today and he told me that it was due to the fact for all the returns they stated that I owed $1700 again I can only be honest I let him know I'm not gonna pay $1700 for a bed that I don't even have anymore. He said work it out with the credit card company. I said what about the reimbursement that you promised that I would receive for all the payments I made again I can only be honest about my experience and these two gentlemen seem to be nice and honest at first, but I do believe that they took advantage And I understand that they work on commission unfortunately this is not good business and I stand behind what I've written I hope this will help somebody to make their decision. They will bill you for everything. They will get every ounce of blood they can from you so the returns are not Without consequence. That's all I'm saying.

Fantastic Store! I have been a Delta Customer for over 10 years. I keep going back. Why?...Great…read moreProducts at Low Prices. I have purchased about 5 or so bed set and 6 Couch & Love Seat sets. All the Couch Sets were custom order and arrived exactly as expected, or better. The Sales Team is exceptional. These people are part of the community and they treat you like an old friend. Local Shingle Springs folks love this store and the Placerville store is stocked with the same great level of inventory. I'm a customer for life.

Better prices than competitors. Great products , my mattress and furniture is very good . Delivery…read moreis always on time and professional

We bought 3 bedroom sets and sofa set from Furniture Mattress Outlet. The quality of the furniture…read moreis very good, very friendly, on time and respectful. The price is very competitive to other retailers. We highly recommend this place and will come back for more furniture in the future. Eric who's the manager of the shop was very helpful and knowledgeable.

Im giving 3 stars because they have good customer service!…read moreHowever i purchased my table dining room set with 4 chairs less than 6 months ago and my chairs are breaking already the value is made very cheap i tried to get a better deal on some chairs to replace and they wanted to charge me ad much as i paid for the entire set so im higly dissapointed and what a waste of money!

Local business and family owned. Very cool showroom with a lot to offer anyone looking for a good…read morenights sleep.

Short EBay Type Version Positive feedback:…read more Robert took very good care of my wife and I for this purchase. We would most definitely recommend him and buy from him again . Longer Yelp version Positive feedback: I did not know anything about adjustable foundations when we started out. However, after going through a 30 day try out and return for refund from a Big Box mattress retailer in Folsom, I became self-educated. We went to Robert at American Mattress in Jackson and told him our current bed status and need for improvement. We settled on a Serta Motion Signature Adjustable King set with two 'twin ex long" Serta I Series Honoree Super Plush Top mattresses. We were in a spot, because the original return left us with only a Queen to sleep on and my wife's mobility was a factor. So Robert arranged for a loaner bed system for us to use until the new mattress/foundation was delivered within a week. His installation crew was very polite and professional even through delivery days presented bad weather and a long steep driveway. As far as pricing and buying local Robert was very price completive with the big box mattress store from the Valley. Robert was very flexible and patience with us and always exhibited professionalism and patience. Slight Nutural feedback: There web site could use more end user information about 'industry jargon" and a "definition glossary" with visual examples of what the "vast matress"size configurations are. Their names, dimensions and visually what they look like.

What a pleasant experience purchasing a new recliner! We were warmly greeted by Kelly, the owner…read more There was a large selection of various recliners. I sat in many, and she wanted to show me an additional room of choices. I finally found the perfect chair! A bonus was delivery within a couple hours! The brought in the new one and removed my old tired chair. These local owners provided us with wonderful service! We will be back for additional purchases! We highly recommend Box Drop!

Cindy helped me find the perfect mattress and made everything easy. Even though I wasn't looking to…read morespend much, she treated me with kindness and respect. She was knowledgeable, understanding, and even worked with me when I was a little short paying cash. They truly value every customer -- I felt just as important as anyone else who walked in. Highly recommend!

Jerry helped us out looking for our sons bed. He was so knowledgeable and helped us pick the best…read morebed for our son. The customer service received from Jerry was top notch, especially dealing with a wild toddler. Thank you, Jerry, for your time, knowledge, and amazing customer service!!!

Great customer service from Reece and Joshua! Reece took the time to explain the difference in the…read moremattresses we were interested in and considering. We took awhile trying out the different mattresses but he was very patient and helpful with all our questions. He even stayed a little later after store closing to help us out. He did not pressure us in buying anything that evening which we really appreciated. We went home to think about our options since buying a mattress is an investment that is well worth it. I came back in a couple days later and met Joshua the store manager. He was professional and friendly and I informed him that Reece helped us with making our decision the other day. Joshua gave me 1:1 attention and helped me with the purchase. We decided on a Tempurpedic LuxeBreeze and Ergo base which we love so far. Then a couple weeks later, our same mattress and adjustable base went on sale and I called the store. Joshua made the price adjustment over the phone without any hassle. We saved an additional $600+ on our purchase price! We are happy with our purchase and experience with Mattress Firm.