McKenzie Hospital, specifically the emergency room, was an absolutely phenomenal place to go in the…read moresituation of an emergency. The facility is clean and comfortable. The doctors were well equipped and well informed to offer the best insight and assistance during health crisis. The nurses were also incredibly helpful and kind. Well, for the most part...
With such a high-prasing review, you're probably wondering why the hospital is only rated three stars. The answer is simple - a nurse named Scotlynn who single-handedly caused undue stress with her awful attitude, actions, and words. Perhaps it's a chihuahua complex, but this little girl was so unfathomably rude and negligent, you would think the care is coming out of her pocket. Every question she asked was followed up with an "enough, I don't need to hear all of that," and I have never heard of a nurse speak so loudly and with such vulgar language about patients after they would discharge. Seriously, one minute after a patient would leave she would immediately begin a tirade of "that stupid m*****f***** was so dumb, I asked his dumb a** three times and that idiot would just mumble, what a piece of s***." No, I'm not kidding. Mind you, this was said loudly and for about 15 minutes non-stop as we waited behind the curtain. Her rant would be crude by HBO standards.
She was terrible at her job, too - seemingly incompetent and not very well-educated in her field. Any request asked of her after her almost hourly check-ins (on a very slow night), it would take another hour or asking another nurse to see that come to fruition. A similar circumstance occurred when she quite literally argued with not only my wife, but the doctor himself. My wife had been out of IV fluid for awhile and awaiting transfer to a large hospital for the procedure. That transfer would occur hours later, but when Scotlynn was asked for a new IV bag, she scoffed at my wife and said "you already had one, I know you don't drink that much water in a day," - which she does (breastfeeding hydration as well) - but Scotlynn went off to ask (and argue with) the doctor about it anyway. I guess she lost because she begrudgingly came back with a new bag. On a side note, the first time at McKenzie my wife was kept overnight and given non stop IV bags to flush her system. The big hospital kept her on them non-stop over four days. So why this rude little clown felt the need to question it herself and doubt the doctor was laughable.
I had a question for a nurse, so I approached the desk. I saw her on the phone so went on to move to another nurse - but that wasn't before we made eye-contact. Without saying a word and with only glancing at her, she immediately snapped on me and yelled "I'm on the phone!" She has way too short of a fuse and an awful temperament.
It's a good point to close with that my wife actually was in a medical crisis (pancreatitis) that led to her needing two emergency surgeries and strict medical supervision upon her transfer via ambulance. Thankfully Scotlynn ended her shift a good two hours before her transfer and a far more patient and qualified nurse eased the process. I'm sure I'm not the only person to witness her awfulness, as even the nurses who were there after her were heard criticizing her work and attitude. She easily brings a 5-star facility to a 3-star single-handedly. Perhaps she's better suited for the euthanasia department - human suffering and putting people down seems more her speed. I'm sure she would enjoy that far more than helping people.
