Place has a really good cafeteria. The food is homemade and the prices are absolutely crazy low…read more Some wealthy person built that wing of the hospital and the agreement was to offer crazy cheap food. The menu changes often and is pretty good. I'm shocked locals don't go in just to eat at the hospital cafeteria. A entire meal.... Soup, salad, side and main entree costs around $2.00. I had bbq ribs as my main. Coffee, water and soda (pop, if you're from Michigan) are free and available 24 hours a day. Breakfast: 8 to 10 a.m. Lunch: 12:10 to 1:30 p.m. Dinner: 5:10 to 6:30 p.m.

The people who answer the phone must be miserable and absolutely hate there job! They have no…read morecompassion or care for anyone in helping get to the rite person or even an appt scheduled -10 I wouldn't bring my dog here

McKenzie Hospital, specifically the emergency room, was an absolutely phenomenal place to go in the…read moresituation of an emergency. The facility is clean and comfortable. The doctors were well equipped and well informed to offer the best insight and assistance during health crisis. The nurses were also incredibly helpful and kind. Well, for the most part... With such a high-prasing review, you're probably wondering why the hospital is only rated three stars. The answer is simple - a nurse named Scotlynn who single-handedly caused undue stress with her awful attitude, actions, and words. Perhaps it's a chihuahua complex, but this little girl was so unfathomably rude and negligent, you would think the care is coming out of her pocket. Every question she asked was followed up with an "enough, I don't need to hear all of that," and I have never heard of a nurse speak so loudly and with such vulgar language about patients after they would discharge. Seriously, one minute after a patient would leave she would immediately begin a tirade of "that stupid m*****f***** was so dumb, I asked his dumb a** three times and that idiot would just mumble, what a piece of s***." No, I'm not kidding. Mind you, this was said loudly and for about 15 minutes non-stop as we waited behind the curtain. Her rant would be crude by HBO standards. She was terrible at her job, too - seemingly incompetent and not very well-educated in her field. Any request asked of her after her almost hourly check-ins (on a very slow night), it would take another hour or asking another nurse to see that come to fruition. A similar circumstance occurred when she quite literally argued with not only my wife, but the doctor himself. My wife had been out of IV fluid for awhile and awaiting transfer to a large hospital for the procedure. That transfer would occur hours later, but when Scotlynn was asked for a new IV bag, she scoffed at my wife and said "you already had one, I know you don't drink that much water in a day," - which she does (breastfeeding hydration as well) - but Scotlynn went off to ask (and argue with) the doctor about it anyway. I guess she lost because she begrudgingly came back with a new bag. On a side note, the first time at McKenzie my wife was kept overnight and given non stop IV bags to flush her system. The big hospital kept her on them non-stop over four days. So why this rude little clown felt the need to question it herself and doubt the doctor was laughable. I had a question for a nurse, so I approached the desk. I saw her on the phone so went on to move to another nurse - but that wasn't before we made eye-contact. Without saying a word and with only glancing at her, she immediately snapped on me and yelled "I'm on the phone!" She has way too short of a fuse and an awful temperament. It's a good point to close with that my wife actually was in a medical crisis (pancreatitis) that led to her needing two emergency surgeries and strict medical supervision upon her transfer via ambulance. Thankfully Scotlynn ended her shift a good two hours before her transfer and a far more patient and qualified nurse eased the process. I'm sure I'm not the only person to witness her awfulness, as even the nurses who were there after her were heard criticizing her work and attitude. She easily brings a 5-star facility to a 3-star single-handedly. Perhaps she's better suited for the euthanasia department - human suffering and putting people down seems more her speed. I'm sure she would enjoy that far more than helping people.

From the owner: McKenzie Health System Hospital Campus is a Level IV Trauma Center and is HFAP Stroke Certified. We…read moreprovide Emergency Care, Inpatient Care, and provide outpatient services.

Depending on your insurance and what Doctor you see in the ER. Makes a big difference , I had 2…read moregood experiences there, and one bad experience. Just depends on Doctor that's in the ER when you're there! Also depends on what type of medical insurance you have as well!!!

For a first time visitor, my Mom, from Mayville, had Carpal Tunnel surgery this AM. Not familiar…read morewith this hospital (I'm from Atlanta) I was apprehensive. At 6:30 AM we were greeted with a smile, and a "Good Morning" from everyone we passed by. The staff was amazing, Nurse Kim, Nurse Joyce, and I'm sorry I didn't get the others names, were very informative and clear in their intentions and care. This small town hospital exemplifies what every hospital should be! Thank you!

I was treated very well. They have limited resources being a small facility but decent staffread more

I always feel listened to and cared for at this hospital. I drive from an hour away because I know…read moreI'll be taken seriously here and cared for. The staff in emerg is very friendly. Thank you for all that you do. You are very appreciated

Short waiting times at the emergency.If you are there for a lengthy procedure they will offer a…read moresnack and ginger ale. The hospital is well staffed, with nurses and doctors commuting, from London and Chatham. A good library if you are in for a stay. A real kitchen, very good for hospital food, but terrible coffee. They work closely with Strathroy H and the London hospitals if you need extensive help. Friendly service and care, except for one young prima donna nurse practitioner. Free parking. As Michelin says, worth a side trip.

I was transferred from McLaren last June. It turned out that I had sepsis and was critically ill. I…read morekept getting sicker and sicker, but the very dedicated staff at my Michigan continued with my critical care, ultimately saving my life.

They incorrectly billed my insurance. My insurance said to have them resubmit with correct service…read moredate. They refused, were mean, ornery, called me a liar when I told them I live on $1388/mo disability. Hung up on me twice while I remained respectful. Refused to make a payment plan when they took 15mos to send me the bill and gave me 18 days to pay. Because $35 is going to make a significant difference for them, but not someone struggling to put food in the fridge. Clearly I am a bill to them, not a human being.

Worst ER experience ever. 5 hours and were still not done. Doctor is a DO and not a MD. He has…read morethe worst bedside manner I've ever seen. A simple xray takes well over an hour to be read. They just leave you in a room to wait, and wait, and wait. Drive up to Alpena. You'll be glad you did... and you'll be out much faster, even with the drive. We will NEVER, EVER, come here again.

Worst emergency room ever! I came in after having fallen and injuring my shoulder. I inquired about…read morean urgent care facility nearby and they stated I shouldn't go there and to get care at their facility. I wish I wouldn't have listened to them. The wait time was acceptable, but the "service" was ridiculous. As you can see, they didn't perform any vitals before taking me back for an x-ray. Then they told me "congratulations, you don't have a broken clavicle, you have a separated AC joint. You'll need to follow up with you PC or an orthopedic doctor". I did follow up and the orthopedic surgeon stated he had no idea how they completely missed a displaced clavicle fracture and that my AC joint was perfectly fine. He stated that they should have taken at least two x-rays from different angles. They obviously didn't. At this point I may litigate for medical malpractice. By the way, the billing is ridiculous. Every person involved has a separate bill and they didn't even submit it to my insurance company. Very unprofessional.

I have been in patient with this hospital 12 times in just over 2 years with pneumonia. I…read morecertainly have enough experience to write this review. I have no reason to ever go to another hospital for help. I am always treated with respect and patience, no matter how horrible or emotional I feel. The nursing staff is really very good, as are the doctors. The rooms are all private which is a big plus for me. Housekeeping is there everyday to not only keep things clean, but to see if anything is needed from them. The staff is required to come to your room every hour to check on you, even when you haven't asked for anything. On top of all this, there is manager on each floor that is visits everyday. They work really hard to ensure their patients are comfortable and have everything they need. And there are a few things on their food menu that are actually very good ... Omlettes made to order for breakfast and yummy potroast. In addition to the pneumonias, I also had stomach cancer and lost my entire stomach and a few other organs I would have preferred keeping. After all I have been through, having a hospital like has meant so much to me. I can't change the sickness, but at least I know I can go somewhere to be taken care if so wonderfully. Thank you to the staff at St. Joe's Oakland.