I can't believe I'm the first to review Dr. Cross and his staff! If you need a surgeon, this is…read morethe surgeon to see! Dr. Cross took out my gall bladder 10 years ago, then my appendix 4 years ago. A year and a half ago I returned for "the hat trick" and he removed my thyroid. Not only is he incredibly skilled, but he has the best bedside manner I have ever seen in any doctor, and trust me, I have seen a lot of doctors! His staff is amazing. December 2012 I was diagnosed with thyroid cancer and my family doctor was less than helpful, barely acknowledging my results - guess my cancer diagnosis interrupted his holidays (Dec 26th). Not knowing what to do, I started googling and saw that surgery was a typical first step.. I called Dr. Cross's office and his nurse Sandy and his receptionist talked to me at great length about thyroid cancer, giving me various resources and information, with care and understanding. And they made me an appt. I was in to see Dr. Cross within a few days. Remember, this was over the Christmas holiday when most offices are closed or completely booked. He fit me in, no questions asked. I have seen Dr. Cross multiple times, for 3 surgeries, and recoveries. In the many appointments I have had with him, he has NEVER rushed me, never glossed over my questions or concerns, has even comforted me when I cried about not knowing what to do. While in the hospital recovering, he visited me each day, always warm and understanding, explaining test results and making sure the hospital staff was treating me right. :). He works well with my specialists and primary care doctor, always sending reports and results on to them. Not only is he a gifted surgeon, but a great person. Treating with knowledge and compassion. Hard to find both in one surgeon.

They make it impossible to schedule an appointment let alone to speak to someone live. Their…read morerecording system is completely broken. They take your personal information and no one answers. How's this help for a patients that needs to see or rely on a DR. Go somewhere else.

I hate to have to give this place a less than 5 rating, but it is warranted due to their front desk…read morestaff. I want to start off by saying that the doctors, physician assistants, surgical coordinators, nurses and surgical team are great. They are kind, efficient and great to deal with. The problem for me is 100% the front desk staff. I had two visits that required me to deal with the people at the front desk. On my 1st visit, I greeted the front desk staff with an enthusiastic "Good Morning". There were two young ladies at the front & neither said good morning back. Initially, I thought they were just an unhappy bunch. It was a Monday and maybe they were just having a bad morning. However, I noticed that they DID respond to other people saying "Good Morning" to them with a caveat; after observing them for a bit, I realized their behavior was RACIALLY motivated & they were responding to the WHITE people differently than people of color! I couldn't believe it initially, and told myself I must be wrong. Surely these people can't be actually responding DIFFERENTLY to people based on the color of their skin! My second visit, however, confirmed this for me. The second time, there was only one woman at the front desk, but she was also one of the women who was there the first time I came in. I should note that it was very early in the morning and I was the second patient in the office. I greeted her warmly with a "Good Morning". She looked me dead in my face and said nothing. I said it again. Again she said nothing, but continued to look at me. At that point, I asked her why she didn't say good morning. AGAIN, she didn't answer. She just stood there looking at me! We LITERALLY stood there looking at each other until I asked her if she was going to answer me. As she looked at me, she coldly said "Name?". I told her my name. She looked through a stack of papers and pulled out my paperwork and said I needed to pay a certain amount. The amount was higher than I expected because it included my deductible. When I asked her to look into that because I had already prepaid my deductible on my very first visit, she had a visible attitude and told me she had already checked and the amount was right. She then proceeded to tell me some nonsense about the visit deductible not being the same as the deductible for my procedure. I calmly explained that I overpaid on my first visit intentionally because I knew I would have to pay my deductible and I told her the exact amount I paid, which she recognized to be higher than my copay for the office visit. She rolled her eyes and told me she would need to talk to billing. She got up and went into another room and after about 3 minutes, she walked back out with the amount changed on another piece of paper and handed it to me. She didn't say a word. I handed her my card & she processed the payment. She wasn't nice or courteous at all! When she handed me back the card, I just sat down and waited to be seen. She didn't tell me what would happen next! I waited for a bit and my appointment time came and went. I saw people who came after me get called back. I knew they could be seeing other doctors, but I hadn't been given any information. I didn't even want to speak to her again after her initial attitude, but I walked up to politely ask her if she knew when I would be seen. She said there were multiple people ahead of me. I was confused by that because I was the second person in the office that day, but I didn't want to ask her anything else because her manner was so brusque, so I emailed my surgical coordinator to tell her I was out front and ask her when I was going to be seen. She came out from the back and told me. As I sat in the front waiting to go back, I watched this woman be nice to others and I realized that what I had experienced initially was totally correct. She was nice as pie to the white people and ONLY short with people who were not white! WOW! In 2022, she was the face of medical, front desk discrimination! It is unfortunate because once you get around the front desk, EVERYONE else was spectacular! Even though everyone else was so great, I can't, in good conscience, rate the practice higher because who knows what a racist person will do to your medical records or your medical billing! They may intentionally screw up to cause you problems or they might intentionally tell you something wrong. They could also do nothing more than mistreat you when you come in. You just don't know! Why should anyone have to deal with that type of mistreatment? I treat everyone with kindness and love and I just couldn't imagine treating someone poorly based on the color of their skin! I guess everyone doesn't think the same way I do. I hope the practice changes their front desk staff because front desk people should be warm & welcoming to EVERYONE who walks in the door irrespective of the color of the patient's skin! Always treat people how YOU want to be treated!

Took my 79 year old mom in to see Dr. Phipps because she was in so much pain she could barely…read morestand. Brought her in, X-rays were taken and in came Dr. Phipps. He diagnosed it quickly and treated it on the spot and she's doing much better!

Had a wonderful experience with Dr. Phipps and his staff. Everyone was so nice and welcoming. I was…read morea little nervious at first but Dr. Phipps took the time to answer all my questions and put me at ease for my surgery. I couldnt have picked a better doctor. Thank you!!

I'm split on how to rate this practice. I generally had a great experience however I had a little…read morehiccup getting ahold of a prescription that was a little frustrating. The doctor was to write a prescription for me to get later in the day after my procedure. He said he was going to call that into the pharmacy. After a couple hours being home (giving some time for it to be called in), I could not find where he had called in the script. I contacted the office via phone and email but didn't get ahold of anyone immediately. When I was subsequently contacted, I was informed that I had not supplied a pharmacy. That took me by surprise for several reasons. First, I don't recall being asked about my pharmacy that day. Second, I provided that exact information during registration for the procedure a few weeks prior. Third, as they are part of the INOVA system, they have access to my records in Epic, which already states my preferred pharmacy. Fourth, on top of that, once they knew they couldn't call in a script to a pharmacy I wasn't informed of the problem. Instead of resting like I was supposed to, I had to chase down a prescription. Beyond that, the procedure was great. The staff were great! Dr. Kevin O'Conner was my surgeon. A+ there. The practice really deserves the 5 stars. The thing about the prescription hurt the experience though. That's such an individual issue that I can't hold it against the practice. Points 2 and 3 above are frustrations that exist at all practices.

Notwithstanding numerous messages left with the Urology Group nurse, both in Cornwall and…read moreLandsdowne, no one ever returns the call even when stated that it was urgent. I had to go in person today to Cornwall to complain and couldn't make an appointment for another month. Sorry, but this is not the correct way a medical practice should be run notwithstanding excellent doctors. They should be pissed at how this negatively affects them! I do not recommend this medical practice at all. Eric Wilmeth 703-687-2341

Dr. Kavanagh is incredibly skillful, professional and kind. Same goes for his staff. I've never had…read moreanything but a wonderful experience, to include surgery.

Dr Kavanaugh is by far the BEST orthopedic surgeon ever !!…read moreHe has done 2 total hip replacements for me- and brought me out of the long recovery happy and well ahead of it all !! I am doing exceptionally well- and am happy- no complaints and I am only 2 months post surg for my second Hip replacement- Last one was 3 yrs ago and he waited until I was ready to go back to him for the other hip- even though his XRAYS showed both were as bad- I do not think you could ever have the outcome that I had without him!! I believe that with all my heart !!! I am so lucky to have HIM as my DR. CB

They don't offer walk in appointments. Even though their site explicitly says they offer walk in…read moreappointments. Front desk staff is rude. Can't rate the doctors (walked in but they said they don't do walk ins) but from an office management perspective they are awful. Updating the website isn't difficult, they need to get their act together.

I agree with the only other review current on here for Rahman Kandil. Scheduled appointment 8:45,…read moreafter a 45 minute wait I walked out. Anyone with that amount of disregard for a patients time does not deserve to be in practice.

My experience has been with the Leesburg staff. The front desk is welcoming, personable, and…read morecompetent. They set the atmosphere which is very friendly and helpful. I have seen all of the therapists at some point. They all hold advanced degrees in the field and really know what they are doing. They are constantly evaluating your needs. There are two exercise specialist who guide you through the exercises your therapist recommends for an hour. I had a hip replacement and 7 months later a knee replacement . That's a lot of PT and I did really well . A particular shout out to therapist Danielle, who always had faith in me and guided me through the process.

I believe the Jackson Clinic is the best physical therapy office in Leesburg. I have tried 3…read moredifferent PT offices in Leesburg, and this beats them all. I heard about this place from my in-home therapist following my total knee replacement surgery. The front office staff is friendly, accommodating, and remembers your name as soon as you walk in the door. The physical therapists: Allison, Rachel, & Stephanie are all very skilled, always running on time, and ask all the right questions. The specialists: Barrett & Addy are friendly and know their stuff. Every appointment starts with 30 minutes 1-on-1 with the PT where they ask relevant questions, take measurements, and give a hands-on massage of the trouble area. Then you move to a full hour with the specialist. They take you through all the exercises recommended by the therapist. The final 10 minutes is for ice. They use the MedBridge GO app that runs on your phone. They can download your individual exercises right to the app. The app then shows you a video of the exercise, in case you forgot, and reminds you how many times a day, sets, and reps for each one. You mark them complete as you finish them. If you only have an hour for PT, this might not be the place for you, but if time is not an issue, you will get the biggest bang for your buck here. You will not feel rushed, but you are busy the entire time. Highly recommend!

After several months (about 8 altogether, in two different referrals by doctors), I can say that…read moreRestore PT and Wellness in Ashburn is the best. I've had experience with other PT providers (MedStar, Inova). So my review is by comparison. There were good therapists and trainers in the other PT centers also, of course. But Julia Smith at Restore in Ashburn is exceptional in her attention, expertise, and focus on the patient's needs. I had issues with my back and knees (osteoarthritis) as well as a strained hamstring injury. With the therapy, I managed to reduce the pain, build up strength, and also work on flexibility. Kate at reception is always friendly, helpful, and tries to find slots and fit the patient's time preferences as well as needs to travel or take breaks for other reasons. Unlike some of the other providers, it's not impossible to quickly arrange an appointment to fix an in-person evaluation and agree on a training schedule.

My primary doctor referred to me Restore, and I'm so glad they did. Great space, open, clean,…read morelarge, with plenty of equipment. My trainer, Rachel, was extremely knowledgeable and thorough, carefully explaining each step of the process. All the staff was great, efficient, on time, would highly recommend.

Dr. Meikle is one of the best doctors/surgeons I've ever had to see. I would even go so far as to…read moresay he is actually the best. From bedside manner, to wonderful attentive staff, to operating skills and knowing other doctors who can get involved with different aspects of my care, Dr. Meikle was remarkable and a doctor who I absolutely trust with his recommendations and my care. There are not enough superlatives to give to him or his practice.

I have mixed feelings of this practice. The staffs are friendly and most of the time, they do…read morefollow up. My surgeon's skill is good, scar is almost unnoticeable. She was good with following up, called me with tests results once she got the results. However, one thing that got to me was the treatment plan better be her treatment plan and do not ask too many questions. I was rated a 9 out of 10 of being a difficult patient by the surgeon because I asked too many questions.

This review is specifically for Dr. Nauman Akhtar…read more I had a long-needed TKR this past August, and Dr. Akhtar was the surgeon. I seriously could not have asked for a better surgeon or a better experience. Besides the excellent care start to finish, plus the excellent result, Dr. Akhtar went above and beyond by addressing concerns I had about my nickel allergy, and found a nickel-free implant. This was a HUGE relief for me. And so far so good - i don't seem to be reacting to the implant at all. I also really want to say thank you to Dr. Akhtar and his staff for opting to do the surgery at the Point of Rocks Surgery Center, and for arranging such excellent home PT. Every step of this process has exceeded expectations. THANK YOU.

We had an appt. with Dr. Reena Patel. She was an hour late. They did not call us to notify her…read moretardiness to give us the option to reschedule or to let us know so we wouldn't have to wait so long. Our total appointment was 1.5hrs total. She was nice so was her staff.