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Matt Stephens - COUNTRY Financial representative

5.0 (1 review)
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Services - Matt Stephens - COUNTRY Financial representative

Car and truck insurance

Life insurance

Homeowner or property

1 More Service

Vehicle

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4 years ago

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Allstate Insurance: Rebecca Fairbanks - Email

Allstate Insurance: Rebecca Fairbanks

(7 reviews)

I recently had the pleasure of working with Sydney, an agent at Allstate, for my insurance needs…read more Her professionalism and dedication were evident from the start. She managed to keep me well-informed throughout the entire process, explaining each step clearly and patiently answering all my questions. Sydney demonstrated a profound understanding of insurance products, ensuring that I had the coverage tailored to my needs. Her communication was consistent and proactive, which made what could have been a stressful experience, quite smooth and reassuring. Her attention to detail and commitment to customer service truly set her apart. I felt confident and secure knowing she was handling my insurance matters. I would highly recommend Sydney to anyone looking for knowledgeable and professional insurance guidance. Thank you, Sydney

Argumentative, antagonistic and arrogant are all fair descriptors for the owner of this agency, in…read moremy experience. After more than 25 years with Allstate, my account was transferred to the Fairbanks agency. Rude and defensive responses to criticism and general miscommunication were red flags for me, prompting me to seek coverage elsewhere. While my name here is a pseudonym, I can assure review readers I had numerous phone and email exchanges with the Fairbanks agency as I worked to extricate myself from the policies proposed at an in person meeting. As an aside, parking at the agency's office was minimal, compounded by the fact that one of the very few spots in front of the building was taken up by an employee's shiny new Caddy.

Trevor Yates - State Farm Insurance Agent - State Farm

Trevor Yates - State Farm Insurance Agent

(10 reviews)

Long-overdue review of Sarah Ruiz in Trevor Yates office. We have slowly been moving all our…read morepolicies to Trevor Yates State Farm office, working with Sarah. She is phenomenal! She is friendly, professional, knowledgeable, efficient, and every other positive quality you want in an agent. I love working with her, I know my questions will be answered promptly and correctly, that she will get any new policies or changes updated immediately, and that everything will be done right the first time. In a world where it seems customer service has disappeared and getting anything done feels like a battle, Sarah is a ray of sunshine. I know my insurance is handled and I never have to worry about it, which is a huge relief. Do yourself a favor and bring your insurance needs to this office, you will be very happy you did!!

We HIGHLY recommend Trevor Yates State Farm! Trevor and his staff have been excellent in resolving…read moreany questions we have had regarding our home and auto policies. Typically, you would hope that you are never in a claim situation but I can attest to the great service provided by Trevor and team if you ever find yourself in the unfortunate position of dealing with a claim. We had horrible timing in having to file an auto accident claim on one of our vehicles while out of country this past summer. This was a highly stressful situation and Trevor and his team went above and beyond to make sure our claim was handled quickly. Trevor, personally, ensured that all outstanding matters were handled until we were back in the USA. He is truly a class act! If you are in the market for insurance and great service is a key consideration, Give Trevor & his team a call!

Matt Stephens - COUNTRY Financial representative - homeinsurance - Updated May 2026

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