*Not recommended.* I spoke with a loan officer who specializes in construction loans, and the…read moreexperience was deeply unprofessional. He spoke at an overwhelming pace, used inappropriate language throughout the conversation (including repeatedly saying "f*** it" in a dismissive tone), and responded to my clarifying questions with condescension--asking "don't you remember?" rather than actually helping. I had a similarly negative interaction with another representative from this company about a year ago. It might be a coincidence, but based on my experience, it feels like dismissiveness and hostility toward potential clients is a feature--not a bug--of their customer service culture. I won't engage with a business that treats people this way.

I am beyond grateful to Ashley Donkin for her unwavering assistance in helping me buy my first…read morehome. As this was my first time going through this process, I wasn't sure what to expect, but I had heard such horror stories and warnings from other homeowners in my life when it came to greedy mortgage companies and ineffectual mortgage loan officers. My time with both Evergreen and Ashley couldn't have been further from that. Ashley very patiently explained every little thing to me (often more than once), was available via multiple modes of contact (many times late at night via text), and, I firmly believe, had my best interest at heart. I had contacted other home loan institutions prior to receiving the recommendation to try Ashley at Evergreen from my realtor, Jason Wasinger, and my experience with everyone else was less than satisfactory. Upon being put in contact with Ashley, I immediately knew that I had found the loan officer I wanted to work with--she was so kind, caring, understanding of my situation, and willing to work with whatever I threw at her. She remained an almost daily point of contact during my home hunt--she didn't disappear when there were no new updates, or lose faith in my home buying process. She was willing to work with my technology-illiterate parents when it came to receiving certain documents from them, and did so very graciously and patiently. Ashley listened to my needs and requests and did everything she could to make my dream of buying a home a reality, and for that, I am eternally grateful. To make matters more complicated, we started working together during the initial concerns of the COVID-19 outbreak, when the world seemed full of uncertainty. I can say, with absolute seriousness, that having Ashley on my team during this stressful time helped keep me grounded. Buying a home is considered one of the top ten most stress-inducing life events (as I'm sure you are aware), and doing so during a pandemic doesn't make that any easier. But with Ashley, I knew I was in good hands, and that I had nothing to worry about on the finance front and could focus on taking care of my family and friends. I really can't say enough good things about my experience with both Ashley and Evergreen. I have already been singing her praises, and will continue to do so to anyone who will listen to me. I feel truly lucky that I had her on my side during this time. I am so thankful to both her and Evergreen for their support, and as a result, I am a customer for life.

Always been happy with people at this branch, and one of the best credit unions in the area. If you…read morelook at the total picture in terms of fees and return and service provided vs costs, they can't be beat. But today the security person was above and beyond. Saw me coming with my crutches and got the door for me, made sure I had a place to sit, and checked me in for account help. In person interactions have become so much harder and more complicated in the time of covid, having someone who was so aware and helpful saves me risk and pain. So uncommon these days and gratefully appreciated.

Even though I don't bank here I applied for an auto loan on line. What a mistake. Poor…read morecommunication from the lending specialist and she failed to meet my desired timeline for the car I hoped to purchase. I found a much better option at the same interest rate.

I use this location because it is convenient, I have really appreciated how helpful and genuinely…read morefriendly the staff are...every time!!! they are always available and knowledgeable. I have done loans with their help, sorted out my accounts when I made any snafu's, answered general questions etc...I cant say enough good about this branch. Thank you also to rep Renae, who has patiently helped myself and my dad in many different request, she has gone above and beyond in helping and educating us about general paperwork and banking transactions. Great job guys.

Small branch inside the Safeway. The gentleman who helped me was quick and friendly!…read more My only gripe is that the booths are really close to anyone checking out at Safeway. Seems like sensitive matters could be easily overheard.

I will happily change this to a 5 star review once they allow different payment options than once a…read moremonth / in full. It's common knowledge that splitting up mortgage payments into twice monthly allows one to pay off a mortgage quicker, as it hits more of the principle and ends up being 13 months of payments by the end of the year. Also and simply - it eases the burden of the first of the month my allowing it to be spread out through the paychecks. Guild refuse. Apparently, according to customer service reps, the stakeholders / investors (read : bosses) refuse even though it's been requested by many in the company and customers request it all the time. There is no reason for this other than greed. The folks at the top want to make more money at the expense of those who have a loan w them. I call bullsh*t. We don't need more greed in the world right now, we need people who willingly do the right thing because it's helpful and kind. Guild - do the right thing. Quit being greedy. Be cool. Let me know when you change this policy and I'll write you a glowing review. Any other guild customers pissed about this? Only way to get them to listen is to do stuff like this. Nick

Stay away from Mark Snow. I'm sure he is still screwing people over, he has been at 3 different…read moremortgage companies in 5 years, business might be better if he had more integrity.

I highly recommend Kerry Greenwald and his team at Creekside Mortgage if you are considering buying…read morea home or refinancing your current home. Absolutely professional and kind, consistently transparent and collaborative. When I refinance my home, I will without a doubt be reaching out to Kerry and Nicolle at Creekside!

Creekside Mortgage and Kerry Greenwald have again gone out of their way to ensure we had a seamless…read moreand successful refinance. We have used them for refinancing several times over the years and they have always been honest in our dealings and proactive when rates drop to our advantage. We recommend them highly to anyone - not just veterans - looking for mortgage or refinancing assistance.

Absolutely horrible experience with this company/location. I kept getting promises of the absolute…read morelowest rate. I completed the application process and told the VP of Mortgage Lending that I only have a certain amount of time before my rate guarantee at another lender would expire and was told he would respond immediately. The VP was unresponsive and it took days of repeated calls to to get a response and the responses were continued assurance of the lowest rate. A few more days went by with more unanswered calls so after my guaranteed rate at the other institution expired, I was able to speak to the VP again and his response was "we can't beat the rate you elicited since it's through Costco." Moral of the story? Use Costco mortgage program because Guaranteed Rate will not be able to beat them. Don't waste your time with this unprofessional company.

Yelp is unreliable. Apparently if a business is a "Sponsor" they can take down negative reviews…read more I praised Guaranteed Rate and only rated a single individual as unhelpful. Still my review was pulled. So much fr objective reviews. BEWARE.