I use this location because it is convenient, I have really appreciated how helpful and genuinely…read morefriendly the staff are...every time!!! they are always available and knowledgeable. I have done loans with their help, sorted out my accounts when I made any snafu's, answered general questions etc...I cant say enough good about this branch. Thank you also to rep Renae, who has patiently helped myself and my dad in many different request, she has gone above and beyond in helping and educating us about general paperwork and banking transactions. Great job guys.

Small branch inside the Safeway. The gentleman who helped me was quick and friendly!…read more My only gripe is that the booths are really close to anyone checking out at Safeway. Seems like sensitive matters could be easily overheard.

Had to stop in to this branch to make a withdrawal since I was purchasing a vehicle with cash near…read morethe Auto Mall. The teller was basically non-vocal and only asked what was absolutely necessary to complete the transaction, but I think he was new. My complaint is about the branch, the manager, and their "policy." In the past, I've always gone to my home branch and they've been helpful in all my transactions, sometimes printing up a blank Bill of Sale document for me, or allowing me to email them a blank document that I needed to fill out and have notarized and they would print it. This Auto Mall Drive location, however, told me they couldn't print the Bill of Sale because it's "not a Bank of America document." The manager insisted that's it's against policy. She didn't offer any empathy or alternative solutions; just a flat nope, not gonna do that. She wasn't able to show the policy, nor refer me to where I might find it, but said "she was sure that it was against policy." I get that sometimes you just can't help someone, but there wasn't even any willingness to try to come up with a solution. No real customer service. I've been a BoA member for 25+ years and this is the first branch that has caused me to ever provide a poor review.

Thank you, Scott, for helping me with my issue today. Not only did I feel like you did your best to…read moremake sure everything was properly taken care of, but you also made me feel welcome in your branch, and had a great conversation. Cheers!

This branch is disgusting. Nothing against goodwill, but it just looks like goodwill opened a…read morefinancial services branch. So dreary. Poor souls that have to work in there. Experience was super uncomfortable. Had to open a new business account fast for bookkeeping reasons.... Can't imagine I'll stick with them long term.

Set up a basic checking account with them. Amazing customer service from Preston, the gentleman who…read moreopened the account for me. He deserves a raise and employee of the year. He went over and beyond giving great customer service. Thank you Preston for the good experience with you guys.

Always been happy with people at this branch, and one of the best credit unions in the area. If you…read morelook at the total picture in terms of fees and return and service provided vs costs, they can't be beat. But today the security person was above and beyond. Saw me coming with my crutches and got the door for me, made sure I had a place to sit, and checked me in for account help. In person interactions have become so much harder and more complicated in the time of covid, having someone who was so aware and helpful saves me risk and pain. So uncommon these days and gratefully appreciated.

Even though I don't bank here I applied for an auto loan on line. What a mistake. Poor…read morecommunication from the lending specialist and she failed to meet my desired timeline for the car I hoped to purchase. I found a much better option at the same interest rate.

Got there at 345 on Thursday October 30th and asked a teller to talk to someone about opening an…read moreaccount with them. Was told he couldn't tell me much and that I needed to wait for an advisor. No problem until I waited for nearly a half an hour and no one even acknowledged me. Multiple tellers talking to each other and no one could help me. Oh well, I'll try Columbia Credit instead

Got my card deactivated after using it for a couple of recent purchases by their fraud department…read more They had recently raised my credit limit without being asked after years of refusing to raise the limit when I requested it. My credit score is over 800 and I make close to $90k a year. My limit now is $7500 on this card. After making a purchase for roughly $750 and another for $350 this apparently raised a red flag even though this did not even put me anywhere close to my credit limit. I even confirmed the $750 purchase via text shortly after I made it. Then they asked a series of questions but never once asked for my security code on my account. Now I'm seeing similar complaints on here. I've been banking with them for a long time and their customer service has gone downhill since I became a member. I doubt I will be using them for any future large transactions. This seems pretty ridiculous given that I have other cards with much larger credit limits and have had zero issues with using any of those. Very dissatisfied to say the least.

This is the best bank/credit union in Vancouver Washington- always positive staff and their bankers…read moreare super customer service centric and they make things easy. I've banked at BofA, IQ credit union, Key Bank and none of them come close to Columbia.

Awful over the phone customer service. Had to waste hour in a half and still got no where because…read moretheir employees put you on hold and the call ends...? I am a member at a waaay smaller credit union and their customer service is way better. Would expect more Columbia...

Always friendly and helpful tellers! I feel very welcome when I visit. They're also very…read moreknowledgeable about bonds and interest rates. Great bank!

This is my favorite Wells Fargo EVER!! I had a situation with my accounts, and everyone there was…read morehappy to help. I came in at a good time too because there wasn't a line at all (and it was a Saturday). Andrew took so much time to assist me, and made sure that I understood all of the changes that were happening. The manager Jeffrey was also great, and very friendly. The entire staff was phenomenal and welcoming from the moment I entered the building. If you live far from here, it's worth it to come here. I've never had such great service before. A huge shoutout to everyone who helped me today! I'll definitely be coming back soon.

So we have been there maybe 5+ years? We are seniors. We have our SS auto deposited and my husband…read moreis still working. His check is an auto deposit. So we get a $500. ck that comes in every month from an annuity. This is mailed to us. Today was the last straw!! There is 20k sitting in savings plus what comes in monthly. This particular check they constantly say they want me to sign before deposit. It's in my husband's name. "Just put it in", no funds back, nothing. They made me sign it, then it was rejected and we had to wait 8 weeks for a reissue. Today they want to put a 7 day hold on this check. I said why? Their reply was, "it's an insurance check." I said no it's from a 401K. They argued and would not bend!! Why are they putting us through this? "Policy" was their answer. We have NEVER BOUNCED ANYTHING, NEVER HAVE A LOW BALANCE. Credit scores over 800!! I am DONE!! They are slow at everything and have no common sense whatsoever! Their lack of customer service is beyond ridiculous! I worked in banking for years, I know how things work. Don't bother going there, they are horrible!!!

Terrible service unhelpful for people with mortgages. I fell behind 1 month consistent with…read morepayments every time on time. They want to foreclose instead of offering options like moving the 1 missed payment to the ends of the loan. I also found a program that is willing to pay the one missed payment on my eh and they refuse to work with them. They are scammers and prey on people when they are most vulnerable. They are NOT an credit Union. They are a loan shark circling around you until the perfect time to eat. Got anywhere I mean anywhere. I have big banks but still got treated better than I do here. Skip them go somewhere else for anything.

Wonderful place to do in-person business and online is easy to use. Would not go anywhere else as…read moreregards credit unions.

Poor custom service and products. Been with them for years. Not sure why time to change to a…read morebetter customer service bank/credit union