I cannot say enough good things about my experience with Ken Wells State Farm. Throughout an…read moreincredibly stressful and prolonged home restoration process, Hugo, Ken, and the entire team provided unparalleled support, professionalism, and kindness. A special thank you to Hugo, who truly went above and beyond in advocating for me when I felt completely powerless. I was dealing with an extremely difficult State Farm claims adjuster (Tiffany)--who does not work for this local office but is part of the larger State Farm organization--and she caused me significant harm by making decisions that disregarded my well-being, dismissing critical concerns, and creating additional obstacles instead of helping. The stress and frustration she caused me were overwhelming, but Hugo and Ken stepped in to fight for me when I had no voice. Despite having no direct control over the claims process, Hugo worked tirelessly to ensure I wasn't left without options. His advocacy, persistence, and genuine care for my situation made an enormous difference. Ken was also incredibly supportive, offering guidance, answering my questions, and making sure I felt heard. Every time I called, I was met with compassion, understanding, and real effort to help me navigate a difficult situation. Unlike Tiffany, who made things harder, Hugo, Ken, and the entire local State Farm team fought for me. They made sure I got the help I needed when I felt abandoned by the larger claims system. Their integrity, dedication, and personal attention to their clients set the gold standard for customer service. Because of their unwavering support, I will be a lifelong State Farm customer through this local office. If you're looking for an insurance agency that truly cares, this is the one to go to. Thank you again, especially to Hugo and Ken--your efforts did not go unnoticed, and I appreciate everything you did more than I can express!

Hello, I just wanted to leave a review for State Farm because they are awesome. So on October 17, I…read morecrashed my car, by the 20th my claim was sent in and approved. Speaking from experience when you crash your car the last thing that you wanna have to worry about is paperwork and dealing with questions and all kinds of people so that you can just get back on the road again. State Farm made it to where it was one and done, they didn't haggle me to approve my claim. They transferred my insurance from my old car to my new car that same day. I just wanna say State Farm is the best.

Very large company it seems. There are a few A.I. generated…read moreemails that get to be annoying and incorrect, but overall they do a great job. They also are very quick to get COIs out to brokers and potential partners. I like that part.

Review for United Commercial Insurance, LLC…read more I am extremely disappointed with the way United Commercial Insurance handled my policy and billing issue. On 9/24/2025, the company made an unauthorized ACH withdrawal of over $9,400 from my checking account for my annual premium. I immediately contacted my agent, Natasha Ammons, and sent her a screenshot of the email I received. She told me this was not supposed to happen and advised me to stop payment with my bank, which my bank confirmed was not possible. On 9/26/2025, after my account went negative and bills began bouncing, I reached out again stressing the urgency of the situation. Let me point out: while trying to obtain me as a client, Natasha returned every call and text within minutes--even during her mother's funeral services. Now, when a serious issue has happened, my calls and texts went unanswered for hours. When I finally spoke with her, she said she would "look into it" but provided no solution. After multiple attempts, I requested to speak with her manager. Instead of a direct call back, I was sent an 888 number with no clear extension, wasting even more time. Eventually, Natasha sent me an email stating the refund had been processed and that I would receive a check in 7-10 days--meaning I am left with a negative account balance for over a week while my bills and obligations go unpaid. We are not talking about a small amount--this was over $9,400. The lack of urgency, accountability, and customer care from both Natasha and United Commercial Insurance as a company is absolutely unacceptable. A situation this serious required immediate escalation and resolution, not vague promises and silence. If you value customer service, communication, and financial responsibility, I would strongly caution against trusting this company with your business. They are playing with my livelihood and I said as much in not such nice terms.

Great place get insurance . Collin and his team are very knowledgeable and we're very patient with…read moreme while going over policies. I highly suggest giving him a visit if ur looking for insurance

Great agent and amazing team! Collin is easy to get to know…read moreand they are all about phenomenal customer service! 5 stars all day long!!

Hartley Insurance is the best! Alexandra is awesome at what she does! She found me the best…read morecoverage at the best price for both my car and motorcycle. I highly recommend giving them a call for your insurance needs!

Not really happy with the "customer service". It is a constant follow up to get any policy…read moreupdated/renewed. Sometimes it feels like pulling teeth to get anything done with our policies. Wish Casey and Alex were a bit more proactive.

We arrived in Mountain Home 2 years ago looking and needing car and rental insurance. We heard…read moregood things about State Farm and feel so blessed to have found this office. We were immediately welcomed and they took care of everything we needed with personal and professional service. We have been so happy with all staff we have encountered. We recommend Chris Baldwin and team to anyone wanting excellent services and personal care!

Phone lines are NEVER on at the allotted time. Brought in a copy of my bank statement since i was…read moretold theyd pay the over draft fee from my account. After 4 business days i called to find out what was taking so long, and NO NOTES HAD BEEN MADE ON MY ACCOUNT! its now been two weeks and not call has been replied to me and i still havent recieved anything in the mail. I now feel like im being given the run around. Im definatly going to choose a better insurance provider, and one who makes notes when they say they will. !WARNING! Choose a better insurance provider!

Bob Bailey has been my personal insurance rep for over ten years, and Heather is awesome!! They…read moremade really complex moving issues easy, and always had my back after an accident. Highly recommend!

Eff that Josh guy. Bob is the man. Don't even bother reading that novel of a review. Bob's your guyread more

Awesome attentive service! Always finds the right answer and has great information to shareread more

Ashley was professional and efficient throughout the entire process. She was patient with…read moreeducating me on the best options for myself and my family. She made sure to have everything ready for us, before we walked into the office. Insuring myself and my family has put my mind at ease. The entire State Farm process was smooth and easy.

Michael and his team are wonderful! They were able to do what no other agent has been able to, all…read morewith a sweet understanding attitude. He even took time to help me on a Saturday. Never have I had this caliber of customer service with any other company! Will recommend to everyone I know! Best of the Best!