I recently went to Mathis Home to purchase 2 rugs and a mattress! I asked for Tyler Martin at the door, upon arriving! He helped me with what I was looking for in rugs! I'm happy with my rug purchases! They were beautiful and fit my space perfectly!! I received a call reminding me of the age of my current mattress! Much to my surprise, it was time to purchase a new one! I asked for Tyler Martin, when I arrived! He introduced me to a great "mattress guy!" Mitch assisted me with finding the right mattress for me! He was helpful and gave me prices as I asked for them! Great experience at Mathis Home, thanks to "Tyler Martin"and "Mitch, the mattress guy! read more

It's a good day for free mimosas!!! Yes!!!! The first of the month the bar is open just for this reason. I'm here for it! So much more pleasant to shop with a cocktail! Looking for a nice/ different sofa table.. so much to choose from. I like good quality pieces so of course I find a few things and stubbles on a beautiful king clearance headboard that was just sold. Uuuugh I should have came earlier!!! Love the shopping today and the friendliness of customer service and sales read more

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Mathis Home is the Costco of furniture using commissioned sales reps. We arrived looking for two recliners. We found recliners we liked with a sign attached that said "$1992 Member Price" aka "Rewards Program" and "$2343 Every Day". The sales rep said for a mere $139 membership fee I could save $351 a chair and enjoy the many rewards of "Elite" membership. Good math and makes sense, but I forgot to ask the rep if this is a one-time or recurring fee? But I am presuming recurring. So, delivery was presented as $169 as a Rewards perk. But read the website: the "Elite Delivery" info on the website confirms $169 but with a big ole * beside the $169. On another page highlighting Membership "Elite Delivery" there is no asterisk but in small print says "Starting at: $298 Everyday $169 Member." But the final determinant in the delivery fee is the hidden (I couldn't find it on the website; the customer service rep sent it to me) delivery "zone chart" that says the actual delivery charge is $169 or 6.75% for Zone 1 (whichever is greater) of subtotal so my actual delivery fee was $268.92. My recliners? Sure, the delivery guys will take them implied the rep. Not true, said the delivery guy, we haven't done that in 2 years." I contacted the rep. His response was "they'll move it anywhere (on my property) you need them to move it." He should have said that to begin with. The Elite Membership states on the website that there is "Pre-delivery inspection of furniture" One of my chairs arrived with the wrong bracket that attaches the back to the chair seat. I will concur that, being in boxes, it's a little impractical to remove the bulky back and seat to examine the brackets. I then called a live service rep to ask if there was a pre-delivery inspection to verify the parts fit. He said "oh no, we don't do that, that's the factory responsibility." Well, OK. What type of furniture DOES qualify for pre-inspection? I will give a shout-out to the service department for ordering the bracket and sending the nice tech to install it. The commissioned reps are likely encouraged to push the 5-year furniture protection plans underwritten by Starr Indemnity and Liability. The rep said the best part is that if I don't use the protection plan, I get my money ($399 premium) back at the end of 5 years! WOW! Not true. What he failed to tell me is that the website says "When you purchase the Premium Protection Plan from Mathis Home, you're automatically enrolled in our No Use No Lose Program. This means that if your plan expires without a claim, you'll receive the full amount you paid for the plan back in the form of Mathis Home store credit" and "Credit may be applied toward up to 50% of the purchase price" (of another item). The "Protectall" is a decent insurance plan but does have exclusions: All sudden and accidental stains are covered unless the stain is "of and unknown origin." Failure or loosening of threads or splitting of seams is considered either a factory or workmanship defect or normal wear and tear. That's reasonable. My recommendation (I'll apply this to any retailer with commissioned sales reps) is that if the sales rep makes a representation that sounds amazing, have a tablet and pen handy, jot down the statement, and have the rep sign it. And diligently read the website as prep work, which I did not do. The last time I bought an item from Mathis was 2017, and I "assumed" (yeah, that's on me) this would be the same straightforward purchase experience. Buying a chair or two should be easy and the details correct and not obfuscated. But I'm old and the world is a changin' (to paraphrase Bob Dylan). read more

Just window shopping on our way back to the bistro. Just tell them you are headed there and they won't bother you while walking thru the store. Tht has to be my biggest complainant about the place is the pushy salespeople. We usually get all our stuff here and it's pretty good stuff. The selection is quite extensive. Some prices are out of sight and others are decent so just shop around. read more

Mathis Home - Entry lobby - Furniture Stores Near Me - Oklahoma City, Oklahoma

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I will not buy from them again. I have had nothing but problems on a chair we bought they said they would check on it and when I called them they said they closed the paper work. read more

The service is absolutely 1 out of 10! We have bought many pieces of furniture and any service needs are totally awful, unprofessional and unacceptable for a store of this magnitude! Come on guys let's get it together! In the past we had issues with deliveries and service. Again today service lacking. After taking time from work, the Tech no showed with no phone call after waiting 3 hours on him. We were told he was sick today. They need a customer service representative to call the customer if the Tech is sick. We were told the tech called. They may have a good selection but the service is greatly lacking attention. read more

Mathis has gone above and beyond to fix the issue with this sectional. I'm sure the furniture maker was at fault here but Mathis they made good. Good job Mathis read more

Great place to shop .Mathis Sleep Center Norman, Oklahoma. Lots of Mattress to choose from . read more

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In June, my wife and I ordered a couch with an expected delivery of 6-8 weeks. By late August, having heard nothing, I called and was transferred three times before learning the fabric we chose was discontinued. Reluctantly, we selected a new fabric in early September, not our preferred choice. Six weeks later, I called again and was told delivery is now expected mid-November--over 12 weeks after reselecting fabric and more than five months since the original order. When I requested to cancel due to the excessive delays, I was told, "You can't cancel; you signed a paper." Avoid this company and all its locations. I ignored the negative reviews and now deeply regret it. read more

Well shockingly enough Mathis proves to be so short sighted they continue with the plan to deny the warranty and all the people I have talked to basically come up with one BS story after another. Being sure to say they really wish they could help and that's a lie because the mattress company and Mathis are the same owners. The Mattress should be covered for either the cover or the structural failure but nope MATHIS IS A UNREPUTABLE COMPANY AND I WILL NEVER PURCHASE ANOTHER THING THERE IN MY LIFE AND I WILL CONTINUE TO PUT THIS UP EVERY FEW DAYS UNTIL THEY FIX IT WORST FURNITURE STORE EVER PERIOD read more

I online ordered 2 sets of Dining chairs at Mathis Home located 3434 W. Reno in Oklahoma City. I have not received any clear communication from Mathis Brothers as to when to expect my dining chairs. Originally they had an expected delivery date of ~June 26th but a few weeks after I ordered the chairs the expected delivery date disappeared. I have contacted Mathis Brothers a few times and I keep getting vague, what seem to be automated messages saying, "my order has been submitted to the manufacturer and we are just awaiting to receive the chairs" or when I check my online account through there website it just reads, "In process". This has been aggravating because originally when I ordered the product from the Mathis Brothers Home website it was listed as an Online order but it didn't specify that the product was a special order product until I had already made the purchase. In the fine print on the invoice receipt it states that it could take 12weeks. However, my question is if there is a back on this product and If there is, why is that not being communicated and especially when there was an original expected date for June that date disappears with no adjustment to the expected date of arrival. I have already paid in full at Mathis Home online for this product and the least, I should get is an honest, accurate, up to date expected arrival date for the product that I purchased. read more

*We bought a couch from Mathis Brothers and we're part of their member club too. *Couches were 2 grand and are falling apart. Couches us usually are supposed to lay about 10+ years or even more. *We called them to let them know but they told us the manufacturer was out of business and there wasn't much they can do. *Sent out an employee who made a hole in the bottom of our couches. What he was looking for? I don't know ‍ *We haven't had these couches more than a year and they're really bad quality. I can understand why the company went out of business but to get even store credit for these couches is a pain. *WARNING before you buy a mattress from this store. Now I don't know if all the Mathis brothers stores are like this but definitely this one is. *We bought a bed from Ashley's and it hasn't fallen apart yet, just saying and they threw in a mattress protector. ‍ read more

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This review covers the result of what happened after my last review on March 2, 2026. After months and months of hassle with these people and the last LaZboy reclining sofa and loveseat being another nightmare, Mathis came and picked the sofa up to repair it (I repeat again, it was less than 3 months old and shouldn't need to be repaired.) We repeatedly asked Mathis for a refund to put an end to this nightmare but what do they care; they've got tons and tons of complaints against them so what's one more. According to the repair order; all three seat cushions were replaced and the six sections of the three backs were re-stuffed so at least it does look better than before. LaZboy must use the cheapest foam for their seat cushions because we couldn't tell a bit of difference when we got it back so it still has that sink in when we sit down and gets a little worse by the day. This is a nightmare that never ends. Our biggest mistake was not reading all the complaints on this website and on the BBB; they say it all. Our membership will not be renewed nor will be shop at Mathis ever again. read more

I went to the store talked to salesman ordered a product special order. They told me it was three weeks to deliver which it did take three weeks to deliver. When it was delivered, it was damaged and not good. I was told he was gonna take up to two or three days to repair or it could take up another week. It went 2 1/2 more weeks and the customer service guy says oh no it's supposed to be two months we can't give you any refund or help you out at anyway other than deliver your product bad customer service.! and trying to get a hold of the sales person and customer service. People was a nightmare. read more

Bought w recliners one was delivered bent waited 30 days for new on . The seams are coming apart they sqeak like a old mattress the foam on the arms have already broken down they are only a year old. Cheapest furniture ever. Stocker shoppers were relentless. Will never buy there again! Don't waste your money bc Mathis will not honor anything! The seams in the seats have come unsewn! Cheap! Cheap! read more

If I could give them negative stars I would. I paid in full $6,600 for a bed and frame in February of this year. By April a had a tech standing in my bedroom looking at it telling me it was under warranty ( witched I hoped sense i paid extra for the warranty) and that he would order the new one and have it in 3 or 4 weeks and well now its August and still nothing. Now they are telling me. Its not under warranty and I have to pay to have it fixed. I paid over $6,000 for a bed to break in less then 2 months. Yeah a waste of money for sure. And their customer service was no help just about laughed in my face. read more

They did respond to my BBB case and we went up there and picked out new furniture and are supposed to take the old to them tomorrow and get the new stuff! Everyone there except for a manager lady at the desk as soon as you walk in (she treated us like idiotic children and talked to us as though we were beneath her she even went off on a sales guy) but everyone else was so wonderful! read more

Thank you for responding Mr Mathis. After 7 weeks of ignoring our calls and sending us from one place to another, we referred this to BBB. The last two responses from your company to BBB denied anything but a misunderstanding. I trust you are able to check with Sylvia, your Mattress Service Manager, Jade, the manager of your Ashley Home store and your messages that were left at Mathis Home on five occasions from your mattress service and us. To date the $799.99 that was double charged for the protection plan, the $139.00 charged and predated to our Ashley Home purchase for the Rewards program we were already a member of and the $ 462 charged for the Elite Delivery that clearly states included on our contract, have not been repaid. Your salesman and manager clearly stated that these were included. Your Mattress Manager and the Ashley Home Manager both said that they credited the $799.99 back in June. Nothing is true about this statement. If you need further information, I advise you check with the BBB complaint that your company keeps denying or the above people we have named. Ron and Mary Adsit read more

We ordered a bedroom furniture on 5/30/25, headboard was not the correct one. Cannot get a manager to answer the phone or return a phone call to explain why they delivered the wrong headboard and when they will deliver the correct piece of furniture. We did not order the furniture protection for the items bought but was charger for it. Con into the financing the furniture that we did not want but only way to get the pricing and the charger an additional $139.00 for Mathis rewards. This Tulsa location is not what I believe to be a reputable furniture store and advise everyone to stay away. Classic bait and switch......................................... read more

Highly disappointed. My husband and I bought a bed frame that unfortunately did not work for our space. Online the restocking fee said 10% and when we went in person they said 15%. I asked why there was a discrepancy and the questions was completely ignored. I reached out to customer service after and again the question is ignored. Will NEVER go here again. read more

Depending on how things turn out I'll upgrade the review. We purchased a power reclining Bernhardt Germaine sofa from the "as is" clearance center. We tried it out on the floor with the sales person and everything was fine, the delivery person tried after delivery; however, the first time I sat on it the right side recliner did not work. Immediately called and reported the problem. Mr King, the sales manager returned our call, told us to come in and choose another sofa. He was kind, professionaland provided excellent customer service. On 13 Dec 25, we chose the same sofa from the show room floor, it too was "as is", we discussed with Mr King the reason it was as is was because of the color, the new model was a different shade. Mr King explained we would be getting the show room floor model, BUT, THE ONLY thing wrong was the color. However, the sofa they tried to deliver was horribly damaged with scratches and it looked like someone had rubbed it with sandpiper, we refused delivery and are waiting on a call from Mathis Bro. There is no way they would have had the sofa they tried to deliver, with all that damage, on the showroom floor. read more

We actually went to the Ashley store on Memorial Rd in the beginning.... Was somewhat satisfied, till our furniture got there ..... There was an indent in the arm of the couch, then the next one that was brought out it had a huge gap between the top pillows, which is the back of the couch, then the last couch that came out had not only a indent in the same arm, but the gap too.... I called Mathis Bros as soon as I got done with the delivery guys... Then the man I talked to had suggested we come in and check out what you did have in the distribution center, only had 2, both were not in great shape..... Both of them had the exact same thing wrong with them.... So then we decided to go in the store and look around, didn't find anything till we came across the Ashley's you have on W. Reno..... The lady named Ana Afaghpour was helping us.... We finally settled with the one set that my husband selected ... And she was able to get everything done to where didnt have any extra money coming out...... She went above and BEYOND to get us what we needed.... You need more sales people like her..... She'll be OUR sells Rep from now on as long as she's around any of your stores that are close by OKC..... She's incredible.... Thank you Ana for everything!!!! read more

BUYER BEWARE! Bought a living room set, some couches from Ashley and a recliner from the Mathis Outlet. DO NOT PURCHASE any add on warranties because they will find a reason not to honor them! I have never been done wrong by any furniture store ever but they filled the bill on this one. The fabric on my 1500.00 Lazy Boy recliner is very low quality, after 6 months on the foot stool and part of the seat cushion it has rubbed through and they claim it is pet damage, they couldn't be more wrong! They will not do absolutely anything about it. I knew not to buy the extra warranties but I did so I deserve this I have concluded! Needless to say I will never be back to any of their stores. read more

Purchased a secretary desk and lateral file cabinet on May 6, 2023. Received furniture on June 29, 2023. The drawers on the file cabinet did not operate correctly. The MB driver advised they would report the issue when they returned to the store and a new lateral file would be brought out to replace the broken one. I waited 2 weeks and did not hear anything. Then I called MB customer service. I was told that my order was a 'custom' order so a return/ exchange was not possible. 'Custom' to MB means anything that is not on the floor or in the warehouse. The desk and lateral file are made by Hooker. They are only 'custom' to Mathis Brothers! My only option is to have a Service Tech fix the non-working drawers. On July 20, 2023, MB sent a Service Tech to my home to fix the drawers. He was unable to fix it and said he would order parts and come back out with another Tech to do the repair. Called MB Customer Service on August 15, 2023, the rep said she would check on the estimated parts arrival and call me back. Received no call. Called MB Customer Service on August 21, 2023 and once again the rep said she would call with the estimated parts arrival date. This time she did call back on August 22 and advised that the parts are scheduled to arrive on September 7, 2023. Additionally, she scheduled the in home repair for September 8, 2023. I've rated MB with 1 Star because of their poor communication with the customer. I actually needed the furniture I ordered. If I would have known that it would take 7.5 weeks to receive the furniture plus 3 weeks to have a Service Tech assess the damage plus 7.5 weeks for the parts to be received for a total of 4.5 months, I probably could have found something at Edmond Furniture Gallery off the floor or actually ordered 'custom' furniture from Haggards! I'm not saying I won't shop MB because of the convenience, but I am saying if I don't find what I'm looking for, I will spend a little more time looking at my other options here in OKC and Edmond. read more

An adjustable bed had a part that overheated and actually burned a hole in it and they would not help me resolve it and would not even let me talk to a manager. read more

Mathis Home - The burned part and it looks like there is something else burned behind it. - Furniture Stores Near Me - Oklahoma City, Oklahoma

Rick, Thanks for the reply and offer. I have previously reached out in an attempt to rectify the situation, but the small gift card I received towards another purchase at your company resulted, again, in damaged furniture and unsatisfactory customer support. Hopefully you can improve the products you provide, but I think it's too much work and time to deal with Mathis, even when getting a gift card (toward a future purchase, which inevitably will be substandard). Thank you, Matthew B read more

**Update below original review** Extremely disappointed. My purchase arrived broken, not as shown on the floor in the store. They did agree to come replace the broken portion, which happened, but after the first night, we realized that there was no way this would work for us. Company "required" us to sleep on the horrible product for 30 days with a verbal statement of how the manager would want us to be happy and would work with us if the product didn't work. We continued to dislike the product for 30 days and called. We were told that we would be contacted within 24-48 hrs. This did not happen. I can't help but believe that this is the whole game...sell bad products, then avoid contact with the customer when they complain and hope they go away. By the way, this is also on the Mathis Brothers main store/main company since that is where the manager apparently works. I do not ever plan to shop here again. Not holding my breath that this will ever be worked out, I am assuming this was a lesson learned and total loss for us. *Update* I am updating this review from a 1 star review to a 3 star review. We did hear from the manager, Robert. I would say, once Robert and I started corresponding (phone and text) he was able to help out enough that my wife and I now have a bed that is comfortable, and we even used our gift cards (part of the sale deal when making our original purchase) to get a headboard/footboard which was delivered and setup at our house. Overall, here are some highlights and lowlights of our experience with Mathis. Highlights: Once the manager (Robert) became involved, he was able to make common sense "exceptions to policy" where appropriate to help us resolve our situation. I felt he went out of his way to assist us. He gets 5 stars. The delivery "system" seems to work better than most. I liked the frequent communication (at time of scheduling, then just before arrival, then they check in with you after delivery asking how everything went). Lowlights: I take 50% of the blame here, but I let myself get sold into an item we had not come to the store to purchase. We came for a normal mattress and originally bought a "split king." One of our big issues, was the split king we received (which is basically just two XL twin mattresses) did not appear like the one in the store, there was a large gap inbetween the mattresses as opposed to the almost seemless one in the store. We knew after the first night that it wasn't going to work. Lessons learned...split kings are not for us (and I would almost never recommend them), and if you are being "sold something" you didn't come to buy, wait a night or two before making the decision. Delivery minor items: Great scheduling, but...when it is raining outside, prepare the drivers that they will need to remove shoes once inside the house. Our first delivery had a broken part...that was bad, but they quickly scheduled a replacement, so that was good. Our last delivery (headboard/footboard) the drivers put it together wrong (running board upside down) and left some bolts out of the assembly (easily fixed myself, but if you don't have tools...take a good look at everything before they go!). Communication: I honestly thing the reception folks need better training/empowerment to pass along issues to the manager earlier. We would have had a much better overall experience (and probably been on our new bed a month longer) if they were trained to understand that our situation was likely an exception to policy AND if they were empowered to pass this on to the manager earlier. Also, once the 30 days were up, there were communication issues initially which delayed the manager in contacting us and ultimately led to my first 1 star review. I now feel like I would cautiously shop with Mathis again. If I had issues though, I would physically go to the store and track down the manager for resolution of my problems! read more

This was by far the worst service I've received. First we were not told when our bed went on back order after we purchased it. The chest showed up ONLY (defective). So we were sleeping on the floor for weeks until the bed came in. Then when we finally get our bed it was the wrong bed. Then we received the right bed and this bed had missing hardware so now sleeping on floor again. Also the delivery guy made a discourteous comment and poor manners while using our family restroom. While all this going on we had to call customer service instead of them calling us. We spoke with the customer service and dealt with Roberto and Jeremy while the manager was out and they were the ONLY two making an effort to make up for lack of communication and bad service. I appreciate Jeremy doing what he can on his side but still wanted to talk to the manager. I had to call Logan the manager multiple times for her to get back to me, she was not empathetic to our situation. She was telling me to understand her part as a business manager that she couldn't accommodate us for our inconvenience. We are spending quality money and we expect quality items and service and it has been nothing but a nightmare. read more

New sales person sucked! Didn't know product, didn't know computer system, took FOREVER to check out and then information was wrong. Delivery of $4200 order got canceled and manager of store said it would be next day. Then wouldn't provide any kind of time frame for delivery. Absolutely clueless with customer service or how to handle issues with what they caused. So, apparently they expect us to sit home all day because they can't give us any idea if we are first or 50th on the delivery schedule. Would cancel but can't get it faster from competitor or we would have! Absolutely the worst experience and will not plan to do business here in the future. We called four times to get delivery information but it did arrive within the window they specified. However, no one told us we had items on backorder so yet again...another terrible disappointment. Called manager and although he was handling the entire messed up delivery situation, he stated, "I wasn't involved in that part." So, we are still waiting for some vital pieces to put our beds together that could be one week or maybe two since they are getting transferred from Tulsa. Had we known what we do now, we would have walked out and did business next door at Bob Mills where we could have chosen in stock items and not had to wait or have the headache of this horrible experience. In addition, new sales people do deserve a break but our entire ticket was looked over by a 7 year veteran / manager of Mathis Brothers (so he claimed) and the ticket was still utterly messed up. Even funnier than that, they had the back order items sitting on the floor in the discount store so our items SHOULD HAVE been delivered with the remainder of our order! read more

We walked in to Mathis Brothers this morning, looking for a couch that was in stock and one we could have delivered ASAP, as Bob Mills has lied to us about delivering a couch we purchased for the last five weeks. We told our sales associate, Donna (highly recommend), that we wanted a couch that was IN STOCK. Donna told us what they had and took us around the showroom. We were in and out of the store in 45 minutes and have a couch being delivered in 4 days! THAT is customer satisfaction. We are happy to get our couch and proud to support Mathis Brothers. read more

Mathis Home - Furniture Stores Near Me - Oklahoma City, Oklahoma

Purchased a table and after getting it home i noticed a stain blemishes and a raised are on the top of the table. Because i picked ip the table i didn't want to go through the trouble to return it. But when i tried to use the leaf it would not completely close and line up. So i decided to return it. I paid the $99 for Mathis Brothers to pick up and bring another table. I received the return window of 11-2, they showed up 30 minutes early so i could not get home and my son received the table. The table had one insufficient blemish but also had what looked like a long hair from a paint brush under the finish. This was the a deal breaker. Called again and went through the same process. And scheduled another table exchange. When they return they brought the original table back to me. And it still had food on top that i was unable to clean because they came early. Now on table number 4 and it has damage to the leaf. Avoid at all cost, they will pass off used tables as new. read more

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When we did our last purchase Mathis Home recommended getting their membership. It was our understanding that renewing it would be at our choice. The rules on their own website state "Primary Members will not receive a renewal notice, unless enrolled in the Auto Renew Program, and then a renewal notice will be provided only email. " We did not get an email, looking back it was not in our junk inbox or anywhere. We received a text at 10:30pm Saturday night during Memorial Day weekend while we were on travel. The text from our credit card company said their was a $139 charge to our account. Having been a year we had know idea about this charge. Our credit card company recommended canceling the card because we did not recognize the charge. This was a big inconvenience since we were on travel and this is our primary credit card. Advise Mathis stick to their own rules and give customers an appropriate notice. read more

My fiance and I decided to spend our day off looking at Ottomans just to get an idea of what we're looking for. We ended up having a truly awful experience and don't ever plan on returning. Not because the product selection was bad, but because of the staff. You couldn't walk 5 feet in that store or look slightly in a different direction without being hounded by a salesperson. They were quite condescending and rude at times, I was wearing a scarf from Seattle. And a salesman even yelled at me and said "oh Seattle! Been there once, rainy hated it!" I'm no expert, but I'd say insulting where I'm from is a bad way to make a sale, especially when I'm already annoyed at being approached every 90 seconds. Good luck just browsing. The staff is worse than a car lot. We left and went to Living Spaces. They were wonderful and will be getting our business from here out. read more

I always dread visits to Mathis Brothers and today was no different. Prices are terribly inflated and the selection isn't as good as it used to be. Everything is an ordeal. We bought a simple recliner swivel and it took forever to order and pay. Then we had to drive to the distribution center to pick it up. Waited thirty minutes to get one small item. Then we got a sales pitch to fill out a survey. Ridiculous. read more

I purchased a recliner for my mom on 12/13|24 for a Christmas gift. She didn't like it so I called today about an exchange. The lady said we don't exchange nor refund after 7 days. I have been a customer for ovet 20 years but that has ceased. Customer satisfaction especially during Christmas should be the top priority. Unfortunately, money is the driving force now. I will not be shopping at Mathis Home again. Plus I purchased a 5 year warranty on the recliner. Mathis brothers was much better before the new look and new name. read more

Purchased a bed and frame set, up delivery and enrolled in the membership/rewards program. Paid an additional 149.00 for "elite" delivery. The day I've been told it will be delivered no one calls to let me know when to expect them. When I call I'm told it wasn't fully scheduled, a salesman problem, won't be delivered for 4 more days. So, we are sleeping on the floor! Until they get around to delivering our bed! So much for Elite Delivery! My bad, I should've read the reviews!!!! read more

After having my call transferred 3 times, each time the person the call was sent to reported no knowledge as to why they were receiving my call, recounted the challenges obtaining my furniture each time, I finally had demand that I be given to a manager. Finally got a wonderful woman on the Mathis side of the store who reviewed my account and had no clue why my furniture was not delivered to my home, then had it delivered next day. I love my furniture choice I just can never vouch for Ashley or Mathis due to the horrible experience. I gave the company 2 stars for the woman who finally resolved the issue. As an employee her demeanor deserves 5 stars. read more

Quite disappointed in our purchase! We ordered a dresser and we knew we had to assemble it but when it arrived, parts were missing and it was not square or shaped properly after assembly. We reached out to see about their return policy and was told we would have to contact a third-party vendor even though we ordered through the Mathis website. Be very aware when you purchase something on their website whether they will stand behind it locally or if you will have to reach out to another country to see about getting a refund. Mathis failed to meet our expectations. read more

Nice looking items. Good selection. Every 15 feet there was a worker asking to help. That pretty much ruins it for me. read more

Mathis Home - Furniture Stores Near Me - Oklahoma City, Oklahoma

WORST CUSTOMER SERVICE. Managers simply do not return calls. We ordered a chair for my mom in JULY. Back and forth waiting. Finally we were advised the chair was in the warehouse (no call from them..ME FOLLOWING U[), only to be told we would OWE MORE MONEY. We have a quote and paid accordingly. One manager did waive the balance (should never have been a balance) but now others refuse. Call after call goes unanswered. Sure!!! Let's just ADD A BALANCE to a quote that was previously PAID IN FULL. At one point we were advised someone had CANCELLED THE ORDER. No worries for them. STAY AWAY. TERRIBLE. NOT FRIENDLY. THEY HONESTLY COULD CARE LESS ABOUT RESOLVING THE ISSUE. read more