this location has propane!!! convently located and super helpful easy To find and great service !!!…read morewell worth the trip over there

From the owner: Retail store offering Propane delivery for home and commercial use, Pet Supplies, Feed, Seed, and…read moreHardware.

If I could give negative stars, I surely would. My family has had their services for almost 40…read moreyears. There was a death in the family and being in the middle of winter, gas was the medium for heat and cooking. The gas was ordered January 24, and it has not been delivered to this day! (February 12) On line, they have reported a couple days to expect it and the last entry was the date and time it was to be here. That was 3 days ago!! We are going to be changing companies asap!

We were promised our propane delivery no later than March 5th (15 days after ordering). on March…read more6th, still no delivery and tomorrow is Sunday and will not deliver. We haven't had heat for days and we can't cook. Ferrell Gas doesn't care and we're sick of their lies. Do not....,repeat do not....use Ferrell gas!!!!!

Came to this particular business through a recommendation. Let me say first of all that the…read moresecurity measures taken seem to be great. Also the grounds inside and out are very clean. I have dealt with Patrick on two separate visits for different reasons and both times he has been a pleasure. He is very outgoing and extremely helpful. He helped with a truck rental that was kind of last minute and then he gave me a discount because I have a unit with them. I highly recommend this facility and ask for Patrick!

Rented two 26' trucks the weekend of May 15th-May 17th 2014. I had to pick each truck up at a…read moreseparate location, each further away from my nearest UHaul location. Even though I "reserved" these trucks at the same location, but you'll find out why just as I did. At the time of pick up, each truck only had ¼ tank of gas. So the two vehicles I'm renting to use to move are out of gas. Needless to say, this is quite frustrating and adds to my already hectic schedule during the move. However, I was told on each occaision that I would only need to return the vehicle with the same amount of fuel, that will be passed on to the next lucky customer...again. In addition to having to drive further to pick up the second truck, I was not provided the "extra" mileage allowance I was told I would on the phone with the operator. I noticed this when I picked up the vehicle and the employee agreed, there was no allotment provided for this, which if I hadn't pointed out would have been charged to me in error. There is a theme forming: For being in a business that focuses so heavily on logistics, they do not seem well equipped to meet the task. I noticed when I picked up the second truck, it was barely able to maintain at idle. It wasn't even pulled out for us, they literally threw the keys to my wife and pointed her to the stacks of trucks. So if that's how it was released to me, how could any kind of walk through procedure have been completed? I guess not. No surprise later, after turning the truck off, I had to purchase jumper cables to get it restarted. So again, I've rented trucks that are out of gas and have dead batteries. It really makes the move easy when you have to scramble to fix these sort of things. $33 later from the jumper cables, I now realize I won't be able to turn this truck off, since it may not restart. Luckily for UHaul, they didn't pay for the fuel, so I would be able to allow the truck to run endlessly further increasing my own personal expense. Additionally part of this debacle was my renting of a 6 x 12 tow behind trailer. This was another "reservation." I was contacted by the location that if I did not pick it up before the close of business, it would be gone the next morning. The reason I found out was, it was "reserved" to someone else. Even when the employee was asked, they confirmed that by picking up the trailer that day, it would eliminate the trailer from being available for the other customer. I subsequently received a phone call from the operator at the location the next morning, stating "it shouldn't have happened" and essentially trying to verbally convince me into returning the trailer at once. He was very careful not to say anything beyond that, just as I was equally careful not to commit to returning a trailer that was rented to me while "reserved" for another customer. That was the end of the phone call, and the beginning of the moment when I knew I would be leaving a review about this experience. I found it interesting they would call me to attempt to correct this scheduling error and wondered if they called the other customer. Then I remembered, I didn't receive a phone call when my truck was not at its scheduled location. Now I understand and hopefully you understand why this will be the absolute last time I ever use or allow anyone I know to use UHaul for anything. In addition to both trucks being filthy, barely running, out of gas, they had not been swept out when I was given the keys. If you guys tried half as hard to do your job right as you do calling me to harass me about your mistake, you might have a successful business. Therefore I'll be smearing this review in as many places as possible and if you are considering using UHaul of 6114 MacCorkle Ave SW, St. Albans, WV...check your local paper and see if there is a section for filthy, broke down pickup truck for use instead. I've never had an issue like this with Budget or Penske. 6/12/2014 FOLLOW UP: Well, Mr. St. Albans called my wife about the situation. Boy, he sure talks tough on the phone...to a woman.

Delivery service has always been awful to my weekend residence. Once again my tank emptied and the…read morewater system froze and failed. Another costly repair because of delivery failure. They deliver "when they got around to it". I understand delivery can be difficult following a snow storm, but I plowed, improved and widened my driveway to make delivery easier, and they installed a remote meter so they would know when the tank fell below 30 percent. Nevertheless, the tank emptied and we have the unpleasant consequences. Unreliable.

Service is terrible. My mom called because she has a leak (this was over the phone they assumed,…read moreand there was no leak) and she was told it was her problem as it was frozen and not allowing the gas to flow through the lines. They cannot explain how a liquid gas freezes, but common sense would tell you moisture in their 30yr old tank that is rusting and has had multiple service calls on it during non-use months and lucky to see them at all. especially when the regulator vent was frozen, (which is their equipment) and the tech tried to hide it thinking she would not notice what he was hiding. The tech was rude the girl on the phone was rude. All you get are promises promises promises but no action! And this is how you treat an elderly woman running a non-profit organization for the local community. And yes, this was at the place of business, as we had their equipment pulled last year for the same reasons at her residence. Called Amerigas, and Halls, can't wait till this tank is empty, would not recommend just think if this was your 85-yr old mother and they won't call you or her back. Anyways 2 weeks after the initial call they showed up and did nothing. So, the community organization that was 10 mins away from their shop was closed for 2 weeks due to no heat. Think Twice before signing a contract with them

Amazing customer service. Quick in and out. Great place for propane tank refills and you get a…read morecard that gets punched every time you get a fill up and after 5 fills you get a free fill on one.

We had a propane emergency and no where else could help and we had a regulator and a line for a tri…read morepod heater from 20 years ago it had an adjuster on it that we were not able to find parts for and the gentleman from Thomas gas was able to fabricate the line back into working conditio! we are so very thankful and recommend them 1000x!

always the best customer service and friendly atmosphere. when you go, you feel like you're just…read moretalking to old buddies. they've always gone out of their way to order what we need if they don't have it already, and sell it at a great price! we'll never buy hog feed anywhere else!