If I could give negative stars, I surely would. My family has had their services for almost 40…read moreyears. There was a death in the family and being in the middle of winter, gas was the medium for heat and cooking. The gas was ordered January 24, and it has not been delivered to this day! (February 12) On line, they have reported a couple days to expect it and the last entry was the date and time it was to be here. That was 3 days ago!! We are going to be changing companies asap!

We were promised our propane delivery no later than March 5th (15 days after ordering). on March…read more6th, still no delivery and tomorrow is Sunday and will not deliver. We haven't had heat for days and we can't cook. Ferrell Gas doesn't care and we're sick of their lies. Do not....,repeat do not....use Ferrell gas!!!!!

Came to this particular business through a recommendation. Let me say first of all that the…read moresecurity measures taken seem to be great. Also the grounds inside and out are very clean. I have dealt with Patrick on two separate visits for different reasons and both times he has been a pleasure. He is very outgoing and extremely helpful. He helped with a truck rental that was kind of last minute and then he gave me a discount because I have a unit with them. I highly recommend this facility and ask for Patrick!

I have never been to st albans let alone rented a U-Haul there but as of 8-3-2026 I have a $60.00…read morecharge to my debit card for U-Haul St Albans Wv. They won't answer the phone keep routing me to the 800#. Who then tell me they don't even seen a charge to my account from their end but this transaction as been "pending" in my checking out since 8-3-2026 while today is 8-5-2026. This is uncalled for I want my money back I have been in Ohio where I work and live I have never been to st Albans Wv. And this need fixed immediately before I contact my lawyer and sue

these guys do a great job,i dont think they are praised enough.they go that extra…read moremile. thanks for great service.

I would give them a ZERO if it would let me! They set me a "rental bill" for 180$ for my equipment…read morebc I didn't get my tank filled by a certain date even though I was planning on getting it filled before the end of August. In the past they were family oriented and would work with you on things like this.. perfect example of just wanting to make money and no care for the customer... I HIGHLY DO NOT RECOMMEND.... I will be switching to another gas company

Amazing customer service. Quick in and out. Great place for propane tank refills and you get a…read morecard that gets punched every time you get a fill up and after 5 fills you get a free fill on one.

We had a propane emergency and no where else could help and we had a regulator and a line for a tri…read morepod heater from 20 years ago it had an adjuster on it that we were not able to find parts for and the gentleman from Thomas gas was able to fabricate the line back into working conditio! we are so very thankful and recommend them 1000x!