We rented from Travis and Reich Realty for 3 years and could not recommend this management company…read moremore. Every interaction was timely, professional, and personal. Issues were resolved quickly and professionally as well. We never feared contacting him about any issue! It felt like Travis truly cared about our family and wanted to help us in any way we needed. When we moved to the area, Travis even met us personally and recommended some local things to do! We are so thankful for them and how they helped to make a new place feel like home!

Travis and Rosey have been top notch in managing my newly acquired property in Az as I'm an out of…read morestate property investor. The communications has been excellent. They managed getting contractors for me, and watching the process and making sure it was all completed on time and properly. It has been a seamless process and done perfectly. Additionally they were able to get the property leased out Within 3 weeks. I've been in real estate and have met many property managers, none like the quality of Travis and Rosey.

This is my second time leaving this company a bad review. The gas to my rental was cut off because…read morethe of my neighbor, when I called the people at Mark Browers they agreed it was ridiculous, I didn't receive a call back, so I called them back, and I was told their hands were tied. So they had an answer waiting for me I just wasn't important enough to call back. There are planning to leave me without Gas for over a week meaning I have no heat in the lows of 45 degree weather, can't do any laundry, can't cook any food, don't have any hot water. This is how they will leave you if you rent from them. Save yourself the trouble and find literally any other company. I've since asked for a rent reduction for the days I won't be able to live in the home, but as usual like every other time I call or email, I have no gotten a response.

Paid for work not done or done very poorly Charges were…read moreextremely high for poor quality work Did not manage our property well. Did not check up on how poorly tenant was keeping property

Well, before I signed with this company I looked up their reviews. There were some that were bad,…read morebut I spoke about them to TCT. I've been in my house since January and have found TCT to be a very professional company who always addresses my concerns. All of the ladies I met were very nice. I would recommend this company's services

Lisa Kenney ([pm@tctproperties.com](mailto:pm@tctproperties.com)), Property Manager at TCT Property…read moreManagement Services, LLC, demonstrates a notably rigid and unhelpful communication style in this exchange. Lisa Kenney ([pm@tctproperties.com](mailto:pm@tctproperties.com)), Property Manager at TCT Property Management Services, LLC, shifts the burden of scheduling and coordination back onto the client despite the company still being paid for property management services. Lisa Kenney ([pm@tctproperties.com](mailto:pm@tctproperties.com)), Property Manager at TCT Property Management Services, LLC, provides responses that are procedural rather than solution-oriented. Lisa Kenney ([pm@tctproperties.com](mailto:pm@tctproperties.com)), Property Manager at TCT Property Management Services, LLC, does not proactively arrange the requested walkthrough or offer clear next steps, instead repeatedly redirecting responsibility to tenants or the client. Lisa Kenney ([pm@tctproperties.com](mailto:pm@tctproperties.com)), Property Manager at TCT Property Management Services, LLC, shows limited flexibility in handling what appears to be a straightforward request. Lisa Kenney ([pm@tctproperties.com](mailto:pm@tctproperties.com)), Property Manager at TCT Property Management Services, LLC, contributes to confusion and delays by failing to take ownership of coordination. Overall, Lisa Kenney ([pm@tctproperties.com](mailto:pm@tctproperties.com)), Property Manager at TCT Property Management Services, LLC, delivers a frustrating customer experience marked by deflection of responsibility and lack of efficient resolution.

They never answer or call back. They screw you over and bs you about Homes they are selling.read more

BEWARE!!! This company will rip you off. Do not buy from them!!!!!!! If you don't want to be cussed…read moreat and out thousands of dollars, then do not go with them!!!

Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

My experience with Bullseye Property Management has been excellent. I worked closely with Braeden,…read morewho was consistently responsive, professional, and easy to communicate with. He addressed any issues promptly and made the process smooth for both owners and residents. His attentiveness and dedication truly stood out and made a noticeable difference in my overall experience. While I am saddened to see him relocate out of state, I am equally pleased to know he is pursuing new opportunities and continuing to grow professionally. Bullseye Property Management clearly prioritizes the needs of both owners and residents. This reflects strong leadership from Nicholas Stratton, who understands that long-term success is built on providing excellent service and fostering positive client relationships. I would highly recommend Bullseye Property Management and its team.

I've had Bullseye manage 2 properties for me for several years. The team at Bullseye has made it…read moremuch easier to own them then it would be if I managed them myself. Their service is truly set it and forget it. If you need a property manager, use Bullseye. Anywhere else is a waste of time and money.

Have a couple income properties. A.J has been managing them and…read more able to secure tenants and will address all concerns in a timely matter. Fees are reasonable and service is good.

Upon moving in we experienced a few issues and the owner of the rental property took his time with…read moregetting the issues fixed. We are talking months from major to minor fixes and yes keep your text messages and emails as proof always. Every issue that arises, you are the " technician" your job is to solve the issue. Not actually rent the property and pay on time. Why does it take weeks to send out a technician to fix anything? Yes, we had scorpions in the beginning when we first moved in we mentioned it and all they said, was " tenant is responsible for pest control. " Terri Young has her days, some days she is nice and pleasant other days she is a bit dismissive. She does try to resolve the issues, but whoever is over the maintenance line is going to frustrate you. Again expect to be the handyman or technician. They ask for you to be the technician/handyman so you can try and figure out the issues of the maintenance request. Versus just sending out a "licensed " technician in the first place. Not sure how this place received 4 star or higher when issues arise and they throw the issues back on the owner either not responsive or taking forever to respond. Only rent from this property management company if you have not found any rental properties at a cheaper price. Nightmare on Stratton Street coming to a neighborhood near you.

Overall, I would give them a four out of five stars. We ended up renting our property while we were…read morestill living in another state. It was really nice to be able to use their website and go through property properties and then also use the 3-D option for viewing inside of the property. What was nice is they were really helpful about allowing us to have someone come view the home. Online application is seamless. We got an answer on our application within a day. During the whole process, we mostly dealt with Tara. Tara was amazing and always responded really quickly. All in all, no complaints about the application and getting out keys. We were able to easily pick up our keys and paperwork pertaining to the home when it was convenient for us. The reason for the 4 stars is I do feel like this property management company has a lot of fees. Like the ongoing $49 a month benefits package that no one probably wants. If I understand it correctly I won't be able to use the payment portal if so cancel this $49 per month fee. That seems ridiculous. On top of application fees, non refundable fees and the fee they likely get from the home owner, this seems to be a money grab. Will say for an out of state rental process this was very easy. I appreciated that they also gave us 5 days to do the walk through and documentation regarding rental condition.

Originally left a 5-star review because onboarding as an owner was so smooth--everyone I spoke with…read morewas incredibly response, forthcoming with information, and overall incredibly helpful. The SECOND we moved from onboarding to having an actual property manager, WE have been the ones seeking answers. Getting half-answers with no clear context. We've been charged with bills but were unable to view them on our portal, and On Q didn't tell us what the bills were for until AFTER they already deducted those bills from our tenant's rent. So they made sure they were paid out before we were paid out. Work orders keep coming in, and On Q is quick to ask us when we want to schedule service, but once it's their turn to coordinate and complete the work, we don't get any information. I have to come back and ask them how their work is going. Absolutely ridiculous.

Laura was great. Very knowledgeable, took the time to answer all my questions and concerns. I feel…read morevery relieved to have her manage my property. she took the time to assure me I was comfortable in my decision. Very prompt in answering questions and returning phone calls.

Laura has been managing more than 30 units for me over the past 5 years and has been providing the…read morehighest quality property management services. Do not look else where for management. Tenants and landlords alike will have a great experience dealing with copper wren. She is extremely responsive and will work to save money where possible for landlords while maintaining the high quality service for tenants.

Shelly is the most amazing business person to work with!! She is so creative in her ideas and her…read moreproducts!! She is a person of her word and is a business person of integrity!! The custom work she did for me making a lemonade stand was incredible!! Shelly is the one to go to!!

Such a fun place to visit! Custom furniture and unique pieces you cant find anywhere else. Their…read moreinventory changes all the time so definately stop by and check it out!