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Matar Salim A MD PC

5.0 (1 review)

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4 years ago

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ENT and Allergy Associates

ENT and Allergy Associates

2.7(45 reviews)
2.6 mi

I scheduled an appointment online specifically for my daughter's lip tie procedure. The website…read moreclearly stated the service I selected, so I assumed we were booking with a provider who actually performs this procedure. After driving 30 minutes to the office with my daughter, I was told they do not perform lip tie releases at all. No one contacted me beforehand to clarify, confirm, or correct the appointment information. Two days later, the office manager called to apologize, but now I'm being billed for a service that I did not receive. It's extremely frustrating to be charged for an appointment that should never have been scheduled in the first place, especially when I type it out online. The lack of accurate information, the unnecessary trip with my child, and now the billing issue make this a very disappointing experience. I hope they review their online appointments so other parents don't go through the same inconvenience. Update- A manager Sharlene reached out to me and rectified the situation.

I was extremely disappointed with the provider and this office. Provider was Dr acker, who was an…read morearrogant and disinterested. He rushed me through my symptoms, barely made eye contact and then literally did nothing to help me. The office gave me a hearing test without explaining that it was not covered in the office visit. I didn't have any hearing complaints. I had vertigo. But a week later I received a bill for another office visit copay because the hearing test was administered by a different provider. Same office, same visit, 2 copays. To just do irrelevant tests without advising it's not covered with the visit. What a scam. I was furious. I would never recommend this office to anyone.

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ENT and Allergy Associates
ENT and Allergy Associates
ENT and Allergy Associates

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Matar Salim A MD PC - earnosethroat - Updated May 2026

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