I don't typically write negative reviews on places I stay, but these guys have earned it…read more
Gunsight Mountain Lodge, Eureka, AK.
The rooms were ok, although the smell of glade was beyond intense, the lack of restrooms or water in the rooms was tolerable, the guest restrooms outback were a little gross and made my eyes burn, but I wasn't expecting much.. The owners however were super unprofessional. From double charging me, to making it my problem to fix, to complaining to me about everything in their life under the sun, to badmouthing hotels.com, other guests etc. etc. I just didn't need any of that on our stay there, and should have been a sign to go somewhere else, but I knuckled through it. The icing on the cake however, was being Attacked by her dog outside my room while using the guest restrooms... Yes, attacked. As in, I'm a fully grown man, dog owner/lover myself, and ended up having to drive to urgent care to stem the blood flowing from open wounds on my leg deep enough to stick your fingers in. Hey, stuff happens right...I'm a big boy. You try to put yourself in other people's shoes and do the right thing, but its also all about the people you're dealing with..
What was the owners response? Denial, even though it happened feet from their door, and I'm bleeding all over their floor. The dog evidently was also super aggressive to another person who was staying there that we spoke with, and then I found out it bit someone else.
Did they comp any part of my stay? No. In fact, I was double charged.
Have they made good on their promise to get me some shot records on the dog? Nope.
Have they bothered to call me back a single time to check on me? No. It's a week and a half later folks, and I'm done trying.
My wife and I have left messages until their machine was full, have left a message with their front desk / family member who runs the store, have facebook messaged them, and they haven't called me back once. Great customer service. An apology would have gone a long way here.
Not only did I find out that she lied to me when she said the dog has never bitten anyone before, but they're completely ghosting me? The customer?
I'm not a tourist, I'm in Eureka A LOT and so are lots of my snowmachine friends. I am pursuing this now that they've decided to do nothing, and I am recommending anyone who knows me boycott this place.
Gunsight Mountain Lodge is TRASH. Stay at the Eureka Lodge or Sheep Mountain Lodge, or anywhere else but here. This place is owned by people who lack any semblance of character, or decency, and as much as I like to root for local business owners; they deserve to lose their business.