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Mastrianno Frank, MD

5.0 (9 reviews)

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3 years ago

I appreciate the very thoughtful, thorough, and personal approach of Dr. Mastrianno. I always feel cared for and never rushed.

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Nicole Brand, M.D. - BMA docs at their finest!

Nicole Brand, M.D.

1.9(36 reviews)
0.0 mi

I have been a patient of Dr. Flanzman, primary care, 4 Stars. I wholeheartedly value her medical…read moreopinion & expertise on all my concerns, in addition she has seasoned bedside manner (calm disposition and direct). I'm a new patient of Dr. Rosalie, Gyno, so far I'm happy. I came from a really bad situation and she is very reassuring, her staff NA, Carmen, is pleasant and polite. And AMY, is a gem. She stayed on the phone with me for 47 mins as to ensure that the script was sent and received on the receiving end, because we kept getting fax error messages. Critique of of Practice (2 Stars): I absolutely can't get lucky in this area, 212-445-1660, is the worse. You will never get a hold of Ste. 311, which is baffling because they are FULLY staffed when you go into the office. The office administrators and clinical staff appear very unorganized, slow in response time and lack efficiency. The message receivers, whom are not located onsite, will be the only option if you don't live near the office. I had results that came in over a week ago, and I had to call multiple times to check in on them, and then when I could finally get a staff member on the phone, they told me they got lost in the mix of papers. Are you kidding me, Unacceptable. All the competent medical personnel must have retired. In the medical world, things are actually Life & Death. But I guess if its not yours, then other people just don't matter enough. That's the message Bergen Medical sends. Honestly, the 2 stars are for convenience for the onsite lab and cleanliness.

Don't go here if you have an option, so i called them about chest pain and ask them for getting a…read moreeco cardio gram test done, and the scheduler is rude cutting you and asking you to first take an appointment when ever a doctor is available, I asked I'm having a pain now, but the scheduler was rude and finally after some back and forth I secured an appointment tomorrow with doctor Bryker. I'll go if I'm alive. This is the state of healthcare in US today. Medical enters don't care if you are dying .. where is the basic politeness?? forget about empathy etc. very disappointed

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Nicole Brand, M.D.
Nicole Brand, M.D. - Bergen Medical Associates's Emerson Office

Bergen Medical Associates's Emerson Office

Nicole Brand, M.D.

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Mastrianno Frank, MD - internalmed - Updated October 2026

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