1. Masters Realty Group

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Los Angeles, CA

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Masters Realty Group

3.0 (2 reviews)

Services - Masters Realty Group

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12 years ago

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7 years ago

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RST & Associates - Mold under the washer

RST & Associates

(111 reviews)

Sawtelle

Worked with Natalie Monzer during an apartment application process in West LA and had a positive…read moreexperience with her communication and professionalism. She was responsive, patient with questions, transparent about the unit condition, and followed up consistently throughout the process. She also helped coordinate answers from the building supervisor regarding maintenance items before move-in. Although I ultimately decided not to move forward because the apartment layout wasn't the right fit for my furniture/setup, I appreciated the professional and respectful experience overall. Thank you again for your help, Natalie.

I have never written a review before, but I have reached the point where I feel I should…read more RST is the worst property management company I have dealt with. For months I have asked for a repair to our refrigerator, which rattles constantly. I wrote three times, and two technician visits did not resolve it. When I asked for a replacement, offering to pay part of the cost myself, the request was declined. Other maintenance items, including the stairwell, heater, window, dishwasher, and floor, have also gone unaddressed. Most recently I reported a mouse. The vendor appointment was set for several days later, and the pickup promised after I set a trap never happened. A dead mouse remained under my kitchen sink for two days. Concerns about noise from neighboring units were not addressed either. More than the repairs themselves, what has been difficult is the lack of respect and responsiveness. Requests go unanswered or are dismissed, and I have had to involve outside agencies to be heard. I would advise prospective tenants to think carefully before renting through this company.

Weerts Real Estate

Weerts Real Estate

(21 reviews)

Sawtelle

I'm surprised by the negative Yelp reviews, and have to assume apartment quality varies…read moresignificantly depending on the building. In regards to 7215 Willoughby, I've now lived here over a year and could not be happier. The coronavirus pandemic make me especially grateful to have a safe, well-maintained place to #StayHome. I've survived numerous horror-story worthy apartments throughout my years in Los Angeles (see Elit Property Management review) and can't imagine staying quarantined in any of those. No bedbugs here, no cockroaches, no ceiling plaster randomly falling throughout the day, no cracks in walls, no noisy neighbors, and no crappy nor delayed repairs. Hallelujah is not a strong enough rejoice, but it's the first word that comes to mind. Drex, who is the Hagrid/Dumbledore of our vintage-style Hogwarts, lives onsite and is both helpful and prompt when it comes to repairs (which are rare, unlike in other rundown apartments I've lived). He actually called all tenants earlier this month just to make sure everyone is okay. Hurray for actual human beings. It's just as important to review amazing businesses as it is atrocious ones, and this WeHo gem deserves recognition. Five stars for making this the ideal lockdown location.

I recently had to suddenly move from one of their properties (at 27 Eastwind in marina Del rey)…read morebecause of a mold issue caused by a leak in the wall of my bathroom that they did not properly fix. When I moved in there was a bubble in the wall from previous rain damage, and they simply just patched the wall and did not fix the source of the leak, leading to mold growth from recent rains. I had to throw out countless shoes and clothing, as well as towels, my dresser, my bed and mattress, my printer, two of my most expensive bags, and various other items because they were covered in mold. I moved 4 days after discovering it because of how horrifically it had spread. I alerted them on a Thursday (when I found the mold) and didn't hear back from them until Monday, at which time Luis was simply only concerned with doing an inspection of the apt since I said I was moving out, and wouldn't acknowledge the mold at all. While they have been seemingly accommodating about my breaking my lease a month early, they have been less than sympathetic about how much money I've had to spend to replace everything I've lost. I've spent $4k moving and replacing everything. I haven't involved a lawyer, or gone after them for damages for my things, and also the rash I developed and had to treat medically. I've wanted to make this as non confrontational as possible, and they've taken advantage of that and been slow to respond except to request I do them more favors in my move out process while not at all acknowledging or having compassion on my situation. They are saying they are going to send a "final statement" with my deposit in 3 weeks even though I have pleaded with them to please expedite the process. Zero compassion. Zero accountability. I do NOT recommend this company. They do absolute bare minimum, and do not care about tenants. Oh and my heater never worked in my apartment for the 11mos I was there. No good.

Masters Realty Group - realestatesvcs - Updated November 2026

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