I contacted Masterpiece Closets to provide me a proposal for a master closet design. Cris Smith, a sales representative with Masterpiece Closets came out to my home, took measurements, and provided me with a design and price approximately 72 hours later. The proposal from Masterpiece Closets was very basic and included one single line item showing only the price. I received several other bids from other local closet design companies that same week, which Masterpiece Closets was aware of. I made a decision of which design I preferred and contacted Masterpiece Closets to prepare an estimate based on the design that I wished to be installed in my home. Cris submitted the design and responded with a drawing and price approximately 72 hours later. After having received the price from Masterpiece Closets it was still more expensive than a competitor. At the bottom of the Masterpiece Closets proposal it states in part, "Ask about our price and quality guarantee. If you find a better design or one for less money, we will match that design & beat that price by 5%, provided the specs are similar." I contacted Cris and inquired as to what Masterpiece Closets would need from me in order to accomplish the price match and 5% reduction in price. Cris advised that they would need the design and proposal from the competitor, to which I sent both the same day. The following day after not receiving the requested Masterpiece Closets proposal update, I contacted my sales rep, Cris and asked for a status update. Later that afternoon I received an email from the Owner/President of Masterpiece Closets Ted Wettstein. The email in short stated that Cris had already provided me a 'discount' and Masterpiece Closets would not be changing their price (contrary to their price and quality guarantee proposal language.) Buyer beware that this company's guarantee is meaningless, they do not follow through with their own contract language, and does not deserve the public's business with this lack of integrity. read more